• PayPal

PayPal

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Overview

PayPal has a rating of 2 stars from 2,746 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PayPal most frequently mention customer service, credit card, and bank account problems. PayPal ranks 168th among Money Transfer sites.

  • Service
    574
  • Value
    521
  • Shipping
    217
  • Returns
    251
  • Quality
    489
Positive reviews (last 12 months): 8.6%
Positive
16
Neutral
6
Negative
163
427
See all photos

What reviewers want you to know

Positive highlights

  • Another aspect that sets PayPal apart is its excellent customer service.
  • Paypal is amizing good for buy and sell and safe money and credit card and contact supourt very very speed is amazing

Critical highlights

  • We found out the hard way that PayPal can freeze an account and hold the money for 180 days.
  • But once again, with no warning, I could no longer access my account without giving them my phone number.
How would you rate PayPal?
Top Positive Review

“I would recommend this”

Andy P.
2/16/24

The money appears in your account the following business day, and the transfers are easy and rapid. I highly suggest it. Extensive accessibility on nearly all websites. Cons include phishing attempts and spoof emails sent to the official email address by people posing as Paypal, which implies ongoing cyberattacks.

Top Critical Review

“ZERO STARS”

L Y.
3/7/24

I had two fraudulent charges on my account and after repeatedly trying to address the issues via the app I had to call their "help center" only to be told that because I monitor my banking multiple times daily (due to past identity theft) and had to wait until a certain time of day to contact them that, the fraudulent charges made across country from me weren't fraudulent and they're doing nothing. Even though two more fraudulent charges tried to process after they were aware of what was going on. Another from the person that already defrauded me. Oh, but they're so sorry for the inconvenience and our hard-earned money being taken from our account.

Reviews (2,746)

Rating

Timeframe

Other

Reviews that mention popular keywords

180 days (54) phone number (44) customer service (443) credit card (216) bank account (144)
Thumbnail of user andyp462
2 reviews
3 helpful votes
February 16th, 2024

The money appears in your account the following business day, and the transfers are easy and rapid. I highly suggest it. Extensive accessibility on nearly all websites. Cons include phishing attempts and spoof emails sent to the official email address by people posing as Paypal, which implies ongoing cyberattacks.

Service
Value
Quality
Thumbnail of user mawmawd
3 reviews
6 helpful votes
April 20th, 2020
• Updated review

After almost 4 months of back and forth with Paypal and the scammer-ComfyFree, the case is resolved. Paypal found in my favor and I have received a refund to my credit card. I had chatted and messaged them and really bugged them because they kept changing the resolution date to longer away. I filed a complaint at Better Business Bureau. The case was decided in my favor.

Resolution Center sucks and they side with the seller
March 23rd, 2020
• Previous review

Only time I have had a problem is the last 3 months. A seller from China is scamming people. Lots of people. Three month ordeal of comments on the case in the resolution center. Paypal just keeps dragging it on and lets the seller have more time. I will give it little more time and then I'm filing a complaint with the Better Business Bureau.
I received a cheap phone cord instead of the clothes I ordered. $68 the scammer got.

Thumbnail of user ront191
1 review
0 helpful votes
November 3rd, 2020

Although it took a while, PayPal did correct the problem and refund all of my money. You just have to persevere and of course, be in the right.

Thumbnail of user johannab52
11 reviews
40 helpful votes
May 11th, 2020

I haven't had a bad experience with Paypal so far, and I've been with them for about 2 years. I sometimes wonder about transaction fees, but I guess that can't be helped with any of these type of services. At least I'm happy to say customer service is always very good.

Thumbnail of user tonkav
1 review
0 helpful votes
April 15th, 2021

I get maximum satisfaction any time I use kloviactools to funds my account

They are simply the best and reliable

Products used:
money

Service
Value
Shipping
Returns
Quality
Thumbnail of user gregs1308
2 reviews
9 helpful votes
November 29th, 2022

What I like about PayPal the most is the fact that people don't have to put their credit cards in my client's website like Stripe. Customers are more comfortable to login to their PayPal account and pay by credit card through PayPal. I think this is the most important benefit of PayPal. It's user friendly and very easy to understand the platform. Some customers email my clients and ask their PayPal email to send payment manually, which is also a great option. By the way, refunds through PayPal are instant so you don't have to wait days to get your money back to your credit card. That's why I love PayPal a lot.

Service
Value
Quality
Thumbnail of user penpaj
1 review
0 helpful votes
July 19th, 2020

I made purchase from two different company. But the item received from them were absolutely opposite to the item they previously described in their advertisement. So I open dispute with paypal. But I was not satisfied with their decision and tried to contact customer service but every time they disconnect with the reason that no customer service is available even calling them in the morning hours before 8am & they simply advised to send message. Their message center is computer generated and every response comes with computer and their is no option to lay our view and complaints. So finally I give off my claim and closed my paypal account and I will never ever use PAYPAL in my life. The company I linked seems fraud. The Contact Information of both Company are "*******@gmail.com" and " *******@vipservice.com".
Photo of items received from the purchase are as under.
1. One local thin frying pan received in place of 10 pieces of reevole clearance sale.
2. A pair of toiletry bags received in place of one shopping chart.

Thumbnail of user serenag26
3 reviews
0 helpful votes
September 4th, 2020

This payment gateway works internationally, the most famous and stable online payment method if someone wants to pay online locally or overseas, works good, sometimes customer support reply late.

Thumbnail of user dlus
3 reviews
2 helpful votes
May 9th, 2022

When you have an instant payment on a purchase you know you have a problem., SOP is once the item ships the PayPal payment is made. I contacted Paypal within five minutes of making a purchase to let them know that it was a scam. I attempted to cancel the order and everything disappeared, The item was never delivered they had bogus USPS information they used saying I received something I never received. Proof was given that the item was never received and PayPal still did not return my funds. There is a communication problem and after five phone calls and an hour spent on their chat the resolution was finally to refund my money! Please note, fraudulent sites are using fraudulent delivery information and it's very hard to detect and it may seem to take a lot of time but it's worth it, stop the dirt bags!

Tip for consumers:
Many payment services are available I suggest you check them out carefully!
This was a really tough situation and the guys out there doing the fraud, are really good!

Products used:
Not a product, this is a service

Service
Value
Quality
Thumbnail of user onyinyea1
5 reviews
4 helpful votes
February 10th, 2022

Paypal is a good business site for receiveng money and its recommended worldwide but their rates can get outrageous.

Tip for consumers:
paypal is good to use

Products used:
debit cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user jazanw
2 reviews
0 helpful votes
April 18th, 2023

I want to thank Adam M. In PayPal Business Litigation. As a 23 year customer I know that sometimes a situation may arise, and it is greatly appreciated when someone like Adam steps in and resolves the matter.

Thumbnail of user genel75
13 reviews
12 helpful votes
March 8th, 2021

JUST MADE A PURCHASE AT PAYPAL LIKE SO MANY OTHERS OVER THE LAST 5 YEARS. LATER LOOKING AT MY BALANCE I NOTICED A ONE DOLLAR CHARGE OUT AS A DONATION. WELL THEY HAVE A LONG BLAH BLAH DISCLAIMER THAT NO ONE READS THRU AND AT THE END THEY ASK IF YOU WANT TO DONATE A DOLLAR TO SOME LAME CAUSE AND THEY PREFILL THE CHECK BOX WITH A YES I CONTACTED PAYPAL ABOUT THIS AND REQUESTED THEY REVERSE THIS DONATION AND THEY SAID " TO BAD YOU SHOULD HAVE READ THE ENTIRE SUMMIT PAGE". WELL I AM NOT GOING TO USE PAYPAL FOR THREE MONTHS TO PUNISH THEM FOR THEIR DECEPTIVE PRACTICES. ONE DOLLAR MEANS NOTHING TO ME BUT A PRINCIPLE DOES.

Tip for consumers:
READ

Products used:
ON LINE PURCHASE

Service
Value
Shipping
Returns
Quality
Thumbnail of user jaymarkf
2 reviews
0 helpful votes
November 10th, 2021

What I love about PayPal is the uncomplicated navigation of the website and application. From the dashboard to sending to linking and my profile, each one of these is easy to comprehend. Last October, I was able to accept and confirm the offer they gave, a $5 gift for a limited time, and Paypal users who would accept it. I was able to link my Paypal account in Gcash. However, the minimum transaction is 500 pesos, I don't know why. But if they could make it like 250 pesos, it would be better since 500 is a high minimum for normal transactions in the daily life of common users

Service
Value
Shipping
Returns
Quality
Thumbnail of user bion
7 reviews
6 helpful votes
July 9th, 2020

Still a great company even if lately was disappointing...

I am sure you can do better & thanks 4 the good one!

Thumbnail of user krystar5
4 reviews
1 helpful vote
October 28th, 2020

I swear by PayPal. I love how accessible everything is, including loading the card with cash, how widely accepted it is, how you can pay with your account, transferring money, direct deposit, e. T. c. THE BIGGEST COMPLAINT I have is that sometimes customer service takes forever and I recently had the system flag my account for fraud because I had a large check deposited. When I went to actually use my card to withdraw or pay for something my card had been declined. When I finally got through to someone (thank you covid) they told me that an internal system flagged my account and put hold on my card. The funny thing was is that I could still use the money. I could transfer it to another account (which at the time I did not have... I do now though!) Or I could send it to walmart and withdraw it (which I did not have my ID to get it) or I could send it to someone else's PayPal account and use it online. It took almost 3 weeks for the hold on the actual card to be lifted and there was NOTHING they could do to help me with it. I was stuck waiting, even trying to send them verification of who I was etc.

Service
Value
Quality
Thumbnail of user akbars6
1 review
0 helpful votes
February 7th, 2021

My opinion is that this site is very accurate.And I recommend it to all my friends. I think this system can be very useful.

Tip for consumers:
price

Products used:
bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user elenay14
4 reviews
3 helpful votes
December 16th, 2020

I have been using PayPal for some time now and I have never had issues with my account. I really can't wait for MintonBlock to integrate it as part of their withdrawal options for my bitcoin 401k investment plan.

Thumbnail of user garcia6fgh
3 reviews
1 helpful vote
June 26th, 2023

I think that PayPal is safe and always checks transfers.
But I don't like that consultants in support are rude

Thumbnail of user jimmileeelizabethgreen
1 review
0 helpful votes
December 19th, 2023

Too long cash out it took two days I feel like should be instant ya know? Like it's crazy how long it takes

Service
Value
Shipping
Thumbnail of user jettm7
1 review
0 helpful votes
September 14th, 2022

This app is by far my favorite Pay App. It is tried and true and has never let me down yet! It could not be easier to use and I think the automatic record keeping that it does, is far superior to any other Pay App out there today! I also enjoy the coupons and promotions that are frequently offered. In addition, they will donate a percentage to my charity of choice, based on my spending. Recently, they've also added a feature to use the app to raise funds for individual causes, in light of needs related to Covid, etc. It truly seems like they care about people and community, which is super important to me personally and professionally.

Service
Value
Quality
Thumbnail of user adriennelara08
1 review
0 helpful votes
July 15th, 2023

Im a black female. I purchased SKN BLEACHING products from this dumb website callled fabempireskincare.com that accepts paypal, and i didnt get my order but paypals buyer protection helped, do NOT buy from fabempireskincare.com. I then saw on ebony magazine this orange peeling lotion from a website called matsuicardenbeauty.com which apparently Beyonce & Rihanna use and also accepts paypal.I now look far more mixed race not totally black and i got my order in 6 days. Do not use fabempireskincare.com. Paypal itsef is fine it depends on the website you purchase from.

Service
Value
Shipping
Returns
Quality
Thumbnail of user leviaj
1 review
4 helpful votes
November 20th, 2020

Paypal is by far the worst licenced money thief.
C()(()+
+

Even worse is that one cannot speak to a living human being ever. The $#*! Ed up computerised prefabricated answers are farfetched and ridiculous. It refunds idiot customers that supply ZERO evidence on complains. It never protects any seller. The stupid ceo is as unreachable as the stupid emoji resoinding to online complaints. Take good advice today. Paypal is $#*! Ing doomed. Move ur biz to transferwise

Thumbnail of user tonyf64
31 reviews
79 helpful votes
October 30th, 2019

There must be a lot of... hats that use PayPal because I never have such problems with them. PayPal has done right by me for the most part even more so with eBay as I have had a few sellers on eBay try to sell me off brand garbage as name brand & PayPal backed me up 100% to see to it that I got my refund even when eBay failed. I make as many of my purchases threw them as possible because they do their best to make a fair review on anything shady & help keep my money safe. I am not saying I have never had problems with them, just none of the problems that most are claiming to have here. I give them 4 stars because there has been times when they didn't come threw for me when I was not in the wrong but nothing is foolproof or 100%.

I suggest that anyone looking for a good online option for payments check them out for yourselves & make your own opinions about them.

Never auto pay for anything! Never save payment information on your browsers! Never setup renewal to any site, service, or content that you do not trust. I never use or allow auto pay to anything. Perhaps that is why I do not have the problems others here claim to have had with them.

Thumbnail of user melloneys
29 reviews
50 helpful votes
March 10th, 2019

Been using Paypal since it began, had a few problems before but if you call them they normally sort things out.
I pay for almost everything online through them, they have saved me from losing hundreds of euros over the years. Added security, quick and easy to use.

Thumbnail of user aliciam450
18 reviews
3 helpful votes
April 28th, 2021

Quite okay. There. Might be delays sometimes... but there service is really slow and bad... that why I deal with reliable investment platforms like BTCPROFITUK, COM for lucrative investment deals in forex, stocks and cryptocurrency. I use my money wisely by investing and make cool profit off of it. And I recommend it to most people and they give good remarks all the time I implore you to try it out.

Sitejabber for Business

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About the business

Payment and credit card processing for individuals and merchants.

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