• Payoneer

2022 SITEJABBER AWARD

Payoneer

Overview

Payoneer has a rating of 3.4 stars from 8,574 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and live chat. Payoneer ranks 1st among Money Transfer sites.

  • Service
    370
  • Value
    332
  • Shipping
    221
  • Returns
    212
  • Quality
    324

Proactively asks for customer feedback

This company responds to reviews on average within 11 hours

Positive reviews (last 12 months): 21.9%
Positive
7
Neutral
0
Negative
25

Instant Feedback

230
See all photos

What reviewers want you to know

Positive highlights

  • Found it very easy to transact and also have the best and approachable customer service I ever know.
  • Called Payoneer Support and once I got to speak with Customer care everything was done quickly and professionally.
  • 2022 Customer Choice Winner

Critical highlights

  • I'm getting charged 2% of every transaction I make to my bank account (USD to USD).
  • S, but there are to many problems it its takes more thane 10 days and payment request is canceled for poor reasons.
  • After waiting for 2 days and knowing what was wrong, now Payoneer is telling me to wait for another 1-3 business days?
How would you rate Payoneer?
Top Positive Review

“Convenient payment system”

Sergio N.
1/9/24

Very convenient service, with the ability to pay for purchases online and transfer money to your bank account. Good fast support. Small commissions compared to other popular similar services.

Top Critical Review

“THEY ARE FRAUSTERS!”

Carike S.
2/26/24

They have cancelled my withdrawal for the 3rd time saying the bank account number is incorrect but I have sent them my proof of account letter from my bank multiple times. These guys are fraudsters! They are stealing from people all over the world and need to be stopped. I have all my proof and will assist in any investigation for as long as possible to stop these guys!

Reviews (8,574)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (1673) customer care (690) customer support (444) bank account (284) payment service (143) support team (113) payment request (34) business days (85) bank transfer (37)
Thumbnail of user stravc
1 review
2 helpful votes
February 26th, 2024
• Updated review

They have cancelled my withdrawal for the 3rd time saying the bank account number is incorrect but I have sent them my proof of account letter from my bank multiple times. These guys are fraudsters! They are stealing from people all over the world and need to be stopped. I have all my proof and will assist in any investigation for as long as possible to stop these guys!

DO NOT USE! FRAUD!
June 10th, 2023
• Previous review

I processed 2 x payment requests to my client which were paid within minutes however Payoneer have still not (almost 3 weeks now) processed my payments! Customer service is useless, they have no real answer as to why not do they give any time line indications. FRAUD! Please do not use this platform!

Service
Value
Shipping
Quality
Thumbnail of user aub.graphic.designs
1 review
0 helpful votes
February 19th, 2024

I had my payoneer account for the last few years until they decided to close my account for no reason, and they state that they can't share the reason why. I use the account to pay my remote contractor in another country, been working together for few years. This is unbelievable.
When a company grows, they pick and choose what type of customers they want but when they first started everyone is welcome, this is BS.

Tip for consumers:
I advise anyone who used payoneer to stop using their service as they are NOT a reliable company, any account can be closed anytime without a warning

Service
Value
Thumbnail of user nrgnovak
2 reviews
0 helpful votes
January 9th, 2024

Very convenient service, with the ability to pay for purchases online and transfer money to your bank account. Good fast support. Small commissions compared to other popular similar services.

Products used:
payoneer card

Service
Value
Shipping
Quality
Thumbnail of user hasibhabib07
1 review
3 helpful votes
July 21st, 2023

Charged "Annual Account Fee" of $29.95 roughly just for not having transaction of $2000 within a year! How ridiculous! You're cutting away $3 from each transaction, wasn't that enough! You're robbing away hard earning money of lower-middle class freelancers of fiverr in absence of competitors. Everything will be remembered & justice will be done one day.

The most ridiculous part is you announced the new rule 1-2 months ago, but charging fees now without reaching end of year!

Tip for consumers:
Highly recommend to not use Payoneer for new members if they don't want to lose their money.

Products used:
Payment processor for fiverr.

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreia24
1 review
1 helpful vote
September 3rd, 2021
Verified purchase

I would give 2,5 stars but i do not have the option. First agent that handled my case was not able after 10 min to understand and solve my ishues. A simple double charge by an Atm from a foreign country. After 10 min of explaining i was feeling exhausted. Then she even hang up on me. The second agent handled the situation super fast and professionally. What can i say about customer care? I have really mixed feelings (fire and ice like). On the other hand Payoneer bank services are really good.

Products used:
Credit card

* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user dannyc594
1 review
1 helpful vote
December 17th, 2023

So they rejected a payment then when I proceeded to contact them via live chat they told me I need to have 200 on my account to receive a new card and payments. Pray tell, how the hell am I supposed to have 200 for 1 new card if I cannot receive any payments if my card isn't renewed?

Service
Value
Shipping
Returns
Quality
Thumbnail of user taniyac6
3 reviews
10 helpful votes
December 3rd, 2022

Payoneer is a major fraud. My account had over $95,000 and they suddenly blocked my account. Now they are not replying OR answering. I only get automated replies saying that they can't tell me the reason (I suspect its because I traded in Crypto but I did nothing illegal. I have all receipts, trades and am verified with ID, face, selfie etc)

I have come across other people as well who got their accounts blocked due to different reasons

Tip for consumers:
STAY away. Find an alternate. Wise and Remitly are much better

Products used:
I used their accounts service and money transfer. Account worked fine for 1 year, but once I had a lot of money, they closed my account suddenly without any warning and they are not telling me why nor releasing my funds.

Service
Value
Quality
Thumbnail of user joyn79
1 review
0 helpful votes
March 28th, 2021
Verified purchase

My Payoneer Account was blocked because as described by the agent, I have multiple accounts.
The agent sounded so impatient, almost rude, and interrupts me while explaining my concern which made me feel a bit stupid.
The issue was resolved though, so Thank you.

* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user oracleq
Payoneer T. – Payoneer Rep

Dear Joy,

We are very sorry to hear that our agent's tone of voice made you feel so uncomfortable. Please make sure that we have great respect for you and all of our customers.

We would like you to provide us with a little more information on it so that we could study this case and see what can be done to avoid situations like this in future.

Please kindly respond to this message with your reference number so that we could look further into this.

Again, we sincerely apologize for this situation.

Thank you for helping us improve!

Best,
Anna from the Payoneer team

Thumbnail of user kuptzpluyterht19937
1 review
0 helpful votes
January 18th, 2024

After trying out various service providers, Payoneer stands out as my top choice. It's user-friendly, boasts excellent customer service, and proves to be highly dependable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user gwenc69
14 reviews
14 helpful votes
February 25th, 2023
Verified purchase

I had an old account but I didn't use it very often. Then I had to get some payments so I could pay for university but as soon as I got a large amount from a relative, Payoneer locked my account. They asked for level 2, level 3 verification (again) which I sent and completed. Then I got an email my account has been disabled (blocked) and contact them. Been over 1 year, still waiting...

After that I can neither log in, nor get my money out!

Tip for consumers:
Find better alternatives. Do some research on them, read all the bad reviews and make your own mind

Products used:
Used their money transfer (payoneer to payoneer) and getting money ( i am a freelancer so got money via fiverr and upwork as well) and a bank transfer

Service
Value
Quality
Thumbnail of user muhammada433
1 review
0 helpful votes
August 14th, 2021
Verified purchase

I have applied for Business Account more than a week, Which is still under verification there is no open requirement in verification center but still its taking lot of time... Dont know way

* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user carterp63
1 review
0 helpful votes
February 14th, 2024

Payoneer is a reliable and efficient online financial platform that offers convenient solutions for global payments and transactions. With its user-friendly interface and seamless integration with various payment gateways and marketplaces, Payoneer makes it easy for freelancers, businesses, and professionals to send and receive funds worldwide

Value
Quality
Thumbnail of user helpinghour
1 review
3 helpful votes
July 1st, 2023

Very irresponsive service in terms of customer care and resolving issues in their systems.
They even don't reply or reply after weeks.
My account was blocked for no reason and I contacted them 5 times but their agents are not replying.
So, you guys stay away and find any other alternative.

Service
Value
Quality
Thumbnail of user umaimakhan45632
1 review
0 helpful votes
January 8th, 2024

Great service highly recommended giving a 5 star best service nice envorment great service very usefull

Thumbnail of user joses913
1 review
3 helpful votes
June 9th, 2022

My account was blocked and no explanation was given. When trying to log int, the message "please contact us" appears. I have sent Payoneer 3 messages, and they all said they would get back to me in 2 business days. That didn't happened.

Part of my salary is received via Payoneer, and it's outrageous that a company can do this, give no reason for it, and then don't reply to someone that uses their service.

Service
Quality
Thumbnail of user oracleq
Payoneer T. – Payoneer Rep

Hi Jose!

Thank you for taking the time to leave a review. We regret to hear that you are unhappy with our verification process.

Being a cross-border payment solution, Payoneer works under a robust, risk-based compliance program that addresses the regulatory requirements of our services. We also genuinely care about the safety of our customers' funds. This is why compliance with financial regulations is an integral part of our operations.

Reviewing our customers' accounts is essential to prevent any type of illegal activity on the platform, it is required by law and is done for your safety. We understand that sometimes verification process can take up time to be completed. We genuinely appreciate our customers' understanding and cooperation in this regard. Please rest assured that reviews like this won't happen every time you use your account.

Again, we are genuinely sorry that you are so frustrated with our verification process. We are constantly working to further improve customer experience. We know we can always do better and are committed to doing precisely that. We truly appreciate your feedback that helps us grow!

We wish you a lovely day!
Shelly from the Payoneer team

Thumbnail of user josed329
1 review
0 helpful votes
June 7th, 2021
Verified purchase

I had a very uncomfortable situation trying to recover my Payoneer Virtual Card details
And tried chat and also the contact number to no avail, submitted an email. And luckily at the last minute, I was able to communicate effectively and efficiently with a Customer Care Rep. Who was very eager to resolve my issue and demonstrate knowledge, and was very confident. He was able to solve my issue in a timely manner, for which I am very grateful.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kisandaruwanp
1 review
0 helpful votes
August 11th, 2021
Verified purchase

It is really difficult to contact payoneer through the live chat and the phone. But Lexor Alisson Junnele (Alex) is one of the best customer service provider I have ever met. She understood my problem and kindly explain me the issue. Keep it up Alex... superb your customer service...
Please improve the live chat facility and customer contact facility because it is really difficult to contact payoneer.

Thumbnail of user margog46
1 review
0 helpful votes
November 3rd, 2021
Verified purchase

This took way too long and a lot of trouble to get the money to my account and it was very hard to get help on it. It's done now and I really hope and pray it is smooth transfers from now on. Thank you.

Thumbnail of user nosiphom5
1 review
3 helpful votes
August 30th, 2023

To say that my experience with them has been horrendous would be an understatement. They have caused me untold distress and substantial financial loss with their unprofessional conduct, their seeming unwillingness to address my issues, and their absolute lack of transparency.

For months now, I have been diligently providing services for my clients and rightfully earning my income. Payoneer, however, has time and again unreasonably cancelled my payments, leading to a loss of over $8000. As a professional with obligations and bills to pay, this arbitrary cancellation of payments is not just frustrating but life-disrupting.

My complaints and pleas to them seem to fall on deaf ears. Their so-called "customer service" is nothing more than a façade, as my numerous interactions with them have resulted in empty promises and misinformation. This has further exacerbated the issue, adding layers of confusion and stress. The lack of basic communication and a proper response from their team is unacceptable and is indeed a clear reflection of their poor service.

To add insult to injury, they have once again rejected two payments without any justification or proper communication. The financial loss keeps piling up and is now reaching over $10,000. These arbitrary actions and their total disregard for the impact it has on my livelihood is truly reprehensible.

Payoneer's conduct is not befitting that of a responsible financial service provider. There are countless similar complaints echoing my sentiment across the internet. Their arbitrary rules and unprofessional conduct are creating a toxic business environment for small businesses and freelancers like myself.

I implore you to take immediate action against this company. Their tactics have caused me a significant financial setback and untold mental stress, and I fear they will continue to do so unless properly held accountable.

Tip for consumers:
Payoneer is a scam, i think because i have complained their staff are punishing me because they reject payment with no valid reason. Imagine having your hard work rejected when you have bills to pay, if you want to avoid this avoid payoneer.

Products used:
Payment service

Service
Value
Quality
Thumbnail of user corf
1 review
8 helpful votes
July 16th, 2020
Verified purchase

After 5 years of being with Payoneer, I"m considering leaving due to the fast deteriorating customer loop. It took me 4 calls to get one issue resolved. I finally spoke to someone who knew what she was doing. I guess Payoneer is going to try to save money by hiring call center staff with little or no training but it will eventually show in your numbers.

Thumbnail of user goluk2
1 review
0 helpful votes
May 11th, 2021
Verified purchase

I wish to update my date of birth to 24/August 1998. I must have made a mistake when I opened the account. Below is my picture.name and date of birth as it appeared on my pan card. Thanks you

Tip for consumers:
I wish to update my date of birth to 24/August 1998.i must have made a mistake when I opened the account.below is my picture.name and date of birth as it appeared on my pan card . Thanks you

Products used:
I wish to update my date of birth to 24/August 1998.i must have made a mistake when I opened the account.below is my picture.name and date of birth as it appeared on my pan card . Thanks you

Thumbnail of user jacquelines993
1 review
7 helpful votes
March 10th, 2023

Kiara please make sure you read all my messages and your responses because really what you told to do is waht I did in the past time. I did it again. Still gives me an error.
Kiara please. You told me to open a new account so you can transfer the funds from the old to a new account.Why are not doing that now?
I want my money now.Do the right and pay my money so that we part ways.

Thumbnail of user paulbiplobb
1 review
0 helpful votes
November 10th, 2020

I got really very good cooperation. The customer representative has always listened to my problem and solved it smoothly. Every session was tidy and the conversation was very clear. I'm very happy to use Payoneer. I wish them success.
Thank you

Thumbnail of user calaneys
1 review
0 helpful votes
October 4th, 2021
Verified purchase

I was pleasantly and clearly greeting by representative. She repeated my concern to ensure she understood what my concern was and provided clear process to move forward. Appreciate that the wait time was not extensive as I was on the clock. Great service always!

Thumbnail of user ninaerlyna
1 review
0 helpful votes
November 18th, 2021
Verified purchase

Efficient when providing resolution. Csr is willing to assist customers, friendly and eager to resolve the queries right away.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Since 2005, Payoneer’s cross-border payments platform has empowered millions of entrepreneurs and businesses anywhere in the world – from Cairo to California, Buenos Aires to Bangalore and Tel Aviv to Tokyo – to expand beyond their borders and grow successful, sustainable businesses. Thousands of leading companies and marketplaces rely on Payoneer’s services to send funds to their merchants worldwide.

Company Representative

Thumbnail of user annat444
Anna T.
Typically responds within 11 hours

How do I know I can trust these reviews about Payoneer?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

3.4
8,574 reviews
Have a question about Payoneer?