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Payne Glasses

How would you rate Payne Glasses?
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India
6 reviews
1 helpful vote
Follow Helen J.
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My new sunglasses are fantastic. I can't say enough good things about Payne Glasses. I've been wearing glasses since I was in third grade in 1971, and I've never had an easier or more affordable way to purchase them. I wear strong progressive trifocals, and my new sunglasses and ordinary glasses let me see clearly.

Date of experience: December 20, 2021
South Carolina
2 reviews
0 helpful votes
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Reading glasses
January 15, 2021

I haven't don't well with progressives small field of view for reading. I needed no correction for my computer but some correction for reading small print paperwork so these work perfectly. No correction on top and lined readers on bottom. Good fit and look! Thanks Payne.

Date of experience: January 15, 2021
Massachusetts
2 reviews
0 helpful votes
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I've ordered from Payne glasses several times and a very pleased with the ease of ordering, the price, delivery time, and the quality of the glasses. I've had no issues with fit or vision with ANY of my orders- and that has not been my experience at traditional optical establishments.

Date of experience: March 3, 2023
California
3 reviews
8 helpful votes
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Customer service is great!
January 13, 2021

I received my order but I could not see more than 9 inches from my face. I called my optometrist and asked them if the prescription they gave me for computer glasses was correct. They said it was. I called Payne and asked them why the glasses I received were so strong that it was like looking through a magnifying glass. We went over the prescription and found that the figures that I put on my order were correct but somehow an additional 2.5 were added to them because the were reading glasses. The Customer agent, Katie was a pleasure to work with and she set up a new order for replacement glasses. I loved the frames that I choose.

Date of experience: January 13, 2021
California
1 review
0 helpful votes
Follow Kimme E.
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It is easy to search and navigate the website, making the whole ordering experience super easy. There are so many options to choose from, but the filters are great to narrow down your style preferences.

Date of experience: July 10, 2023
Florida
1 review
0 helpful votes
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Quick replacement of faulty frame
December 23, 2020

Lens popped from the frame of new glasses while outside at night. Payne promptly replaced the purchase with a frame that was sturdier and better match for the lens. Customer service was easy and responsive.

Date of experience: December 23, 2020
Virginia
1 review
0 helpful votes
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Very pleased with the quality of my glasses and how quickly I received them. They were exactly as described and I appreciated how detailed the measurements were on the website, so I knew they would fit my face.

Date of experience: March 23, 2024
Hawaii
1 review
0 helpful votes
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No payne wearing these glasses!
April 8, 2021

Easy to order online by following easy instructions. One just has to make sure of the measurements of the frames so that they will fit your face and ears correctly. Glasses you have been wearing have those measurements on the temples part of the frames.

Date of experience: April 8, 2021
Florida
1 review
0 helpful votes
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Great styles and prices!
April 5, 2021

I love Payne glasses! Not only can I find styles that I can't find in the stores, their prices are unbelievably low. They ship quickly and they are quality glasses. I have ordered from them several times now and they always get the prescription right.

Date of experience: February 25, 2021
Pennsylvania
1 review
1 helpful vote
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Excellent
February 19, 2021

I will buy from payne again. The glasses shipped within a week of ordering and are great quality. I've ordered from other online stores before and the glasses were cheap and broke. The pairs we bought are holding up great.

Date of experience: February 19, 2021
Maryland
1 review
0 helpful votes
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I originally bought this frame in the clear brown color but they blended in with my face and didn't do anything for me. After calling customer service and then sending them back, they replaced the frames with the darker color and I absolutely love them. Great customer service- would absolutely recommend!

Date of experience: March 22, 2023
Massachusetts
1 review
0 helpful votes
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Purchased 2 pairs of glasses, mostly pleased with both. One of the frames fit too loosely, probably too big for my face because it kept slipping down--it needed Croakie sling to secure stems to stay in place on ears and keep frame snug on face. The other frame was smaller and fits better, no need for Croakies. Overall, impressed by the quality and cost of these glasses.

Date of experience: July 7, 2023
North Dakota
1 review
0 helpful votes
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I have now ordered 5 Pairs of glasses from Payne and they have all been great, had a slight mishap with my first order ( completely my mistake) and they went above and beyond to fix the issue which is why I keep returning!

Date of experience: March 3, 2023
Oregon
1 review
0 helpful votes
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Great glasses, fast delivery.
March 5, 2021

I ordered 5 pair of eyeglasses. I paid for the expedited postage and I was surprised at how quickly my order came. I purchased driving glasses, dark glasses, bifocals and 2 pair of reading glasses. All lens are very clear and the frames are nice. The only thing I didn't like is that the reading glasses have too short of focal range. I should have factored that in when I ordered so it is my fault. The price is right so I will probably order another set of reading glasses but will first talk to a representative about the focal range before I place the order.

Date of experience: March 5, 2021
Utah
1 review
0 helpful votes
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My glasses perscription is good
September 26, 2023
Updated review

My glasses perscription is good. A little blurry on the edges, but, otherwise, I am happy with them. I did have a problem when I ordered my sunglasses. I wanted blue lens, but the way the ordering screen was on the page, I ended up with regular tint sunglasses. Because they were prescription, I made a deal to keep them and get a second pair for 1/2 price, so I got the blue lens. On my original order I had paid for an express shipping. The shipment was not delivered on time and I had to go to the UPS building to pick them up after arguing with the unpleasant clerk. Overall, I like my glasses and am happy with the blue lens. I plan on re-ordering when I need another pair. I will be more careful on the order page, and not pay for express shipping.

Date of experience: September 26, 2023

Very good
July 6, 2023
Previous review

Very good. My only concern is when ordering sunglasses I want a blue lens. The photo changes when ordering. I hope I get what I want.

Date of experience: July 6, 2023
Washington
1 review
0 helpful votes
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I like having choices as to which glasses I'll wear...
June 13, 2024
Updated review

I like having choices as to which glasses I'll wear any given day. The affordability & quality of the glasses I've ordered from Payne have made me one happy human!

Date of experience: June 3, 2024

I love coming to Payne
July 17, 2023
Previous review

I love coming to Payne - affordable options give me the chance to accessorize with glasses.

Date of experience: July 17, 2023
Tennessee
1 review
0 helpful votes
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Horrible
March 14, 2021

I bought THREE pairs of glasses from Payne glasses... typed in my prescription each time and when they came in... I couldnt see out of none of them. It was like my prescription wasnt even added to the glasses. Aggravating to say the least.

Payne Glasses attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 12, 2021
Poland
4 reviews
0 helpful votes
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Finally I got it
October 4, 2021

My time is come for long hours working I have to wear a glasses to because a cant see properly, so I jump online and both my glasses. Buying process was clear, price was good so I am wearing my glasses and feel happy thank you.

Date of experience: October 4, 2021
Florida
1 review
0 helpful votes
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Over all I would say my experience was ok
February 4, 2023

Over all I would say my experience was ok. Initially the order came back wrong due to my inexperience with the multiple selections available under lense colors vs transitions. They offered to make it right and said they would reach out to me to confirm my order. Once I hit submit, I was charged additional money and no one contacted me to confirm my choices. Eventually the glasses were right but I was very disappointed in the additional charge. When some finally reached out to me, I was told I got what I ordered and they left the additional charge stand. I am not happy about Payne not honoring their promise for a 'courtesy' exchange that ended up costing more.

The glasses themselves are good. But with so many choices available, I believe I will try someone else next time.

Date of experience: January 5, 2023
Alabama
1 review
0 helpful votes
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I was pleasantly surprised how accurate the try on feature was. I ordered myself four pairs of glasses and two pairs of sunglasses. I was happy with all of them. The prices are extremely reasonable for the high quality frames and lenses.

Date of experience: January 16, 2024

Overview

Payne Glasses has a rating of 4.2 stars from 1,599 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payne Glasses most frequently mention customer service, great price and second pair. Payne Glasses ranks 8th among Eyeglasses sites.

service
277
value
980
shipping
979
returns
30
quality
976
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61,649 reviews
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