- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
PatPat has a rating of 3.99 stars from 8,085 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality, and baby clothes. PatPat ranks 2nd among Kids sites.
This company responds to reviews on average within 3 days
One item was missing from my patpat order. I emailed customer serivce explaining what was missing, Karen got back right away to find out what happened. Sbe offered me a voucher to use on my next order. I use patpat often, it will come in use! The customer serivce is always friendly and helpful. They respond in a timely matter
I order over six weeks ago. Still no delivery. I realize delivery we be slower with Covid 19 but I have received all my other packages in a timely matter. They should say order a size bigger because delivery takes so long. I will never order from Oat Pat again! So disappointed in this company.
I order over six weeks ago. Still no delivery. I realize delivery we be slower with Covid 19 but I have received all my other packages in a timely matter. They should say order a size bigger because delivery takes so long. I will never order from Oat Pat again! So disappointed in this company.
After two successful years of getting family (10-12 people) matching Christmas pajamas this year was a real disaster. The company cancelled part of the order, giving me no opportunity to cancel the whole order and then sent the rest even though i tried repeatedly to cancel the entire order. When the order arrived, i refused it at the postoffice but i was still charged and now i am fighting for the refund.
Horrible services n didn't receive orders but my money was taken n you aren't able to reach them. Still waiting on someone to at least respond
Back n say something
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
We also apologize if you are having a hard time in resolving your concern with us. We would like to check your order's status and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
They authorized the payments but I have no shipping information all my items are still in the kart. They have to be a scam or maybe people catch them on a good day because I feel dumb! I just spend all this money ordering clothes and have nothing to show for it I don't even have a tracking number to This
Hi,
Thank you for bringing this to our attention.
We aim for all our users' satisfaction and we would love to work together with you in fixing this. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can help you.
Hi, I have ordered so many items because my granddaughter had grown out of everything. Unfortunately, it has been about six weeks since confirmation of my order and I still have not received anything. It's impossible to contact them, causing me a lot of stress, so I had to go out in this covid 19 situation and shop for other clothes. I am sure, if I eventually receive the items from this company, my grandchild would have grown out of them. I would not recommend using this company again.
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order. We understand that this has prevented you from getting the best experience in shopping with us.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking, against Covid 19, has affected your order. Should you wish to learn more about our Processing and Delivery Time frames, please refer to the link below:
https://us.patpat.com/delivery
We would love to discuss this issue and provide assistance. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Wish I would have read the reviews before placing my order on April 6th. I reached out to the company and they told me it was on backorder apologized and gave me a 10% coupon. Not sure why I had to reach out first to get a status update. I reached out to them again to see if its been shipped. Attached picture is what I was emailed. I find this irresponsible and unprofessional. I understand mail has been delayed but this is going close to 2 months. You should inform your customers of the status and not have customers have to contact you for an update.
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order. We understand how frustrating it is to wait.
We are also sorry if we aren't able to provide up-to-dates information regarding the status of your package.
We would like to discuss this further and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I bought my daughters clothes from Canadian PayPal site but it got me charged US$ after showing the price in Cdn$. Most of clothes were too small even after I bought two size bigger. Tried to contact but couldn't get any response so I gave up calling customer service. I will not recommend this site to anyone. It's totally rip-off.
Hi,
We are sorry to hear if the size of the item you received is not as expected. We also sincerely apologize for the confusion regarding the currency that was used to charge your order.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
I have attempted to speak to customer care about a discrepancy in my account 3 times. Twice they hung up and once made a general excuse. My issue remains unresolved. Will not use them again. HORRIBLE CUSTOMER SUPPORT!
Tip for consumers:
Do not waste your time with customer support. It is a waste of time and effort as they do not care! Read your disclosures! Most of the fabric is cheap and wears after one or two washes.
Products used:
Tops and bottoms Toddler
Hi,
Thank you for your feedback.
We are sorry to hear that you have encountered issues with your recent order. We apologize if our customer service was not able to provide you the help that you needed. This is indeed not the kind of service we wish you to experience.
As a growing company, we acknowledge that there are still areas to improve on. Our customers' feedback is definitely a key to knowing what those areas are so we can act on them.
Don't worry we take our customers' feedback seriously.
We apologize as we are unable to pull up any information from the details that you have provided. Please send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
PatPat Customer Service
PatPat: Cute + Quality + Great Price = More Happy Moments
This was my first time ordering their stuff look really cute. However I placed an ordered in April and still nothing if been emailing customer service with no reply at all. Worst service. I was looking forward to it and wanting to order more :(. I have attached the screenshot. It's been like that for more than a a week now.
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
It has been greater than 60 days since I ordered and I am still waiting for delivery! Since I have reached out to customer service quite a few times and yet still no response. I fear by the time I get my product it will no longer fit my child. This is not ok! The items have not even shipped yet and I am unable to even get ahold of anyone to just get a refund of my money.
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I wish I could give negative star. I placed an order in mid of April and my order is still somewhere in delivery. I hate it. My daughter outgrown the sizes because I bought some of them for our occasion. I hope after waiting that long I find the quality reasonable
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
When you see a website with a timer "24 hours until end of sale", and everything is so cheap, you should know it's a scam. Unfortunately, the pictures were so cute and the prices were so low, I got played like a fool. The clothes is made from cheap (and mostly polyester) material, and the sizes are all wrong. Everything is too big. I ordered clothes for my baby girl, sizes 0-3 months, 3-6 months and 6-9 months, and the clothes I got is for 1-3 years old kid. It was an expensive lesson - never buy from web sites you never heard before. Also, they are doing amazing stuff with false reviews... Avoid!
Tip for consumers:
AVOID
Products used:
None
Hi,
We apologize if the items you received did not meet your expectations.
We are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. We humbly ask for the opportunity to resolve this issue.
If you give us a chance, we are intent on making this right. We hope that you will allow us to speak with you to discuss the situation.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our Refund and Return Policy, kindly check on the link below:
https://us.patpat.com/article/help/helpmain/What-is-your-Return-Policy/902
I made my purchases April 17,2020, I still don't have my purchase and today is June 20,2020. I have written several times and finally got a response May 23,2020 with a tracking number and they gave me a $10 refund encouraging me my order will arrive soon. Still no package and it's almost a month later. I have written and no response.
The weird thing is the package made it to the states; it's sitting in California. At first I thought is it being held for quarantine?,, give it two weeks and I should have it, nope no package a month in California is unacceptable. Does anyone know how to contact an actual person for PatPat?
Here's my email *******@gmail.com
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
I bought from PatPat website some kids stuff, at the checkout I saw a total amount and free shipping, but when I press order it start showing me that I paid for delivery.
I am so disappointed that I have to pay for delivery, I don't understand why it shows on a website a free delivery today if it actually are not free.
Tip for consumers:
Use another website, PatPat is not fair
Hi,
We're sorry to hear about the issue you have encountered.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I had placed my order in early April, now I know that with this pandemic going on that delays are expected but after two months have past I was getting a little weary... Keep in mind I've been checking the tracking every second day or so because it's been taking so long, and today when I checked it it had said been delivered in Quebec. I live in Nova Scotia and I double checked all my email addresses and order confirmation and everything was correct so I'm confused and disappointed as to why my package got delivered in Quebec and not my place and I can't get a hold of anyone to receive it. Completely disappointed and most likely will not be ordering from here again as I wasted money on clothes that got delivered to someone else's door.
Hi,
We're sorry to hear about the delay and confusion you have experienced in waiting for your order.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. If you give us a chance, we are intent on making this right.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I shopped this site and used the Canadian currency. My total was $38.23CDN Patpat charged me $38.23 USD. The exchange rate meant I was paying over $50 for my purchase. I argued this point but was shut down by Patpat. If you aren't shopping in USD then you will be over charged... buyer beware this is a scam to me
Hi,
We're sorry to hear about how the issue you've encountered with the currency difference prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I alike another review I read. Placed an order on April 8 and PatPat received payment on April 9. It is now May 21 and I have still not received my order or a refund. I have sent several emails to customer service and ask of yet have not gotten a reply. This is so sad, because I have placed orders in the past and was very pleased with products and service. But if they don't make this right either by getting my order to me or give me a complete refund, then I will no longer order from them
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner couriers are taking, against Covid 19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship your orders more quickly in the future.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would like to look into this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner
Placed an order in mid October, it's now 3 weeks down the line, shipment still not yet departed from country of origin! Ridiculously late! They keep you updated on the delivery, but nothing you can do to speed up the delivery! It was supposed to be a birthday gift for my nephew and it's now arriving late!
Would mot recommend ordering from there if you are urgently wanting the product!
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
I can't believe that PAT has such good reviews with such a terrible customer service and absolute fraudulent site. Be careful when you buy from this site. No customer service. They won't respond in most instances. The pricing is displayed in AUD but is not when their invoice comes in. There is a transaction charge on the card. Poor quality products whose sizes are in accurate on website. If you try to return they will say the item is bought on clearance when it will not be displayed anywhere on the site during purchase nor on the invoice. The most fraudulent site I have bought anything on
Hi,
We sincerely apologize for the issues you have encountered and for bringing this to our attention.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Chasing up my month overdue order to receive this email - Thank you for your trust and for choosing us.
Due to the impact of COVID-19 and our poor management, our business is facing bankruptcy, so we need to clean up inventory and employees.
Please forgive us for not providing enough customer service to answer your inquiry. Products and prices are subject to the website display.
Do not think I will receive order
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against Covid 19, has affected your order. We understand that this can't be an excuse and don't worry as we are constantly working to improve and be better with our processing time.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would like to discuss this further and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Its 15 days and my refund isn't in my account as yet. I have been constantly emailing you guys and your telling me to check with my bank and the bank didn't recieve a deposit from you guys. I do online banking and I am not even seeing it to. You can't treat customer who support you like that. I need to know about my money is it mines I work for it
I placed an order in early May and was so excited because of all of the cute things on their website. Here it is almost July and I still haven't received any of my shipment. I contacted customer support and they told ME to call customs and do my own research. They were nice enough to give me the customs phone number however. I won't be buying another thing from this company.
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
The current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we and our partner courier are taking, against COVID-19, has affected your order. We understand that this can't be an excuse and don't worry as our Team is taking steps which will enable us to ship and deliver orders more quickly in the future.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
The worst company I have ever had to deal with. They are constantly changing the delivery date. I order things that they had on their website. Then took my money and never told me that they didn't have the items in stock. When they finally got them items. They told me I would receive my items in a week. I ordered the items in mid April. I'm still waiting on my items. Only thing they keep giving me is new dates. I'm one pissed Customer... On May 23, I finally received my things. Which had been smashed and the shield looked as if it had been used because it had nasty stuff on the window of it. So, afraid to use because of what has been going on...
Hi,
We are sorry for the inconvenience and delay you have experienced in waiting for your order. We understand that this has prevented you from getting the best experience in shopping with us.
Sadly, the current situation has really caught a lot of businesses off-guard and is exceedingly difficult to avoid being affected by. We sincerely apologize if the added precautions we are taking, against Covid 19, has affected your order. Should you wish to learn more about our Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
We would love to discuss this issue and provide assistance. Please send us a message through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I have the app it's annoying your items will say shipped then a week later you will get a email saying it was just shipped. Every time I try to check my order status the app says sorry for the delay in updating shipping status are team is looking into for you. I made 5 separate orders to give them a fair chance I have only received 1order. I got it last week I made my orders only a day or 2 apart. When you try to use customer service there kinda rude there only answer is usually telling you to be patient. Well fix the stupid don't tell me my orders will be here on some made up date just be honest
Tip for consumers:
Don't buy it unless you have 20 or 30 days to wait. The clothes did look just like the pictures. I haven't washed it yet but quality seems ok about the same as Walmart
Products used:
Dresses
Hi,
We are very sorry that you found our shipping time frame too long.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
La merce corrisponde alle foto riportate sul app.
Ribadisco un ottimo rapporto qualità prezzo.
Ottime le descrizioni per ogni articolo con tutte le misure che servono per non effettuare errori sulla taglia.
Veramente soddisfatta...
Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
Gain trust and grow your business with customer reviews.
Let's Connect: Twitter: https://twitter.com/patpatshopping Instagram: https://instagram.com/patpatshopping/ Pinterest: https://www.pinterest.com/patpatshopping/ Google+: https://plus.google.com/+Patpatapp/posts
Greetings,
Thank you for bringing this to our attention.
We aim for all our users' satisfaction and we would love to work together with you in fixing this.
Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can help you.