PatientFirst

My husband visited this location for a nasal infection and said they were fast and efficient, so I thought I would come here instead of going to the emergency room or my doctor's office. Boy was that a mistake. I had stepped on something at work, and thought that I had gotten it out of my foot. A couple months later, the spot was tender and I had a sharp pain that felt like I was stepping on a needle. I called Patient First and told them the situation and asked if they could lance and extract it. I was put on hold while the receptionist went to check. When she returned, I was told, "Yes we can certainly extract something from your foot." When I went to the office, I told them again that I had stepped on something, that I thought that I had taken it out, but now I believed that something might still be in there. I asked them if they could take it out, and was once again told, "Sure we can definitely do this." The two young women who greeted me were a little salty, but I figured, okay, no problem, as long as they can get this thing out of my freaking foot, they can be as salty as the Dead Sea. The check in went smoothly. The woman taking the financial info was patient and friendly. The intake nurse was quick, efficient and kind. After checking in, and having my vitals checked, it only took a few minutes before I was led back to one of the rooms to await a doctor. Not long after being led to a room, a doctor's assistant arrived. She felt my foot, and told me that she could definitely feel something in it, and that they needed to do an x-ray before they went any further. When the doctor's assistant came in to check the x-ray she turns to me and says "I don't see anything on the x-ray, but I do kind of feel it… unfortunately… we don't like to cut and extract things from peoples feet because of the bacteria that grows there. Did you try ibuprofen?" UH? WHAT THE HAM AND CHEESE? Um, did I not call and ask if you people could help me before even coming here? Did I not ask the staff at the front desk before I even checked in if they could take this crap out of my foot? Who the hell even thinks to take an aspirin when they have a sliver of something stuck in their hand or foot? She just stood there with this demented little smile on her face, and it took everything in me not to snap. I was so angry that I just took the paperwork that they gave me and left. The next day, I got a needle, a bottle of peroxide, some Neosporin, put on my big girl panties and dug that sucker out. I honestly felt as if they just had me come there to charge a fee, and did not care what my situation was. Needless to say. I will NEVER, EVER GO TO OR RECOMMEND THIS PLACE AGAIN.