I would appreciate detailed instructions on the paperwork needed, contents of vehicle instructions, expectations or directions to the port. It’s just details I need.
First booking was showing an additional charge of $660. Called customer service. Then I rebooked online. Overall a fine experience. Just took a little more time than just once.
Outstanding service, I would also like to add that the customer service department was extremely helpful as well in answering my questions.
It's great but there is some confusion where the estimated date isn't aligned with the vessel voyage. Booking a ticket on a vessel would be ideal.
You raised your motorcycle shipping price by $100.00 since I booked other motorcycles a couple of days ago.
So far OK, however we were told that the rate if we booked online instead of through an operator would be $1170 instead of $1220
It would be nice to know the handling days required between sailings, as well as if my vehicle can only be shipped by RORO.
I am an older adult and it can be hard to work on the web, but this was absolutely the easiest, most direct, best website ever. Thank you so much for letting us send this treasure to our son stationed in the army in Hawaii!
I have called and spoken with both Alesha and Taliqua before I placed my order. They were so helpful! I also love your website and photos.
It was a very good experience shipping our car via Pasha Hawaii. Our daughter received it just on time for her new job. Thank you so much! Keep up your great work!
Difficult to read and understand the schedules bouncing back and forth from various information pages. It's a little scattershot with the information.
Shipping date was confusing but phone customer service staff very helpful with the online booking process.
It is very quick and easy but it seems problematic to not have more information given about where the contact info is for departure and destination.
Quick and Easy, but, I wish I could have my car delivered to my residence (700 Manono street, Suite 101A, Hilo, HI 96720). I tried , but, it would not allow me to do it. It was prompting me to call PASHA to get the estimate. I tried to book it online so I could avoid picking up the phone to save time. It was just an inconvenience to be calling when the booking should be accomplished on line with no hold ups. I just ended up clicking on pick versus delivery.
As of right now, it is a very easy process to book; however, I don't like paying for shipping when I don't have a confirmed date. I am on a time crunch and need it shipped by a certain date if not I would need to find another company that can make my time constraints.
I appreciate that it's very simple and clear cut. Not a whole lot of guessing on what to do or how to do it.
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