Partzilla has a rating of 4.17 stars from 1,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts, and great prices. Partzilla ranks 5th among Motorcycle Parts sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I contacted partzilla over the telephone and much to my amaze,I spoke with a agent that was an American citizen, and I could understand him,after giving him the VIN number, it was a breeze the agent knew exactly what I was after, got my parts ordered for me got them delivered to my house, Fast! Also the YouTube partzilla series of how to do things is very helpful when it comes to mechanical know-how, maintenance and fixing things on my 420 rancher very helpful! Thanks
I've tried reaching out and I get a computer response. I don't get a real person. My package has been stuck in Seattle and the tracking is terrible. I'm only 60 minutes away from Seattle and it's taken 4 days and it's still hasn't arrived yet. I'm very disappointed. I don't have my product and it seems to be stalled somewhere for some reason? I've tried to track it online and the tracking information I got has not worked. It is now 5 days overdue. No clue when it will arrive? Very poor service!
I contacted partzilla over the telephone and much to my amaze,I spoke with a agent that was an American citizen, and I could understand him,after giving him the VIN number, it was a breeze the agent knew exactly what I was after, got my parts ordered for me got them delivered to my house, Fast! Also the YouTube partzilla series of how to do things is very helpful when it comes to mechanical know-how, maintenance and fixing things on my 420 rancher very helpful! Thanks
I have used Partzilla for a long time and over the years I have messed up some orders and with one phone call you have always helped me get things right and that means more to me than anything else
In my shop I do not advertise I take care of my customers I and they advertise for me.
I do have a request if you could put small parts in a zip lock bag by the time I get the box it is really torn up
Thank for all your help Craig
I have been a long time customer and for the last 2 years I have trusted partzilla to provide parts for my repair shop! I have used all the different companies. Partzilla has had my back more than anyone else, they are usually sending my parts out very fast and if something is not in stock or if the status changes they send email right away. They are also just a call away if I have a question and always helpful, never rude or trying to give me a run around like so many others are known for.
Partzilla to the top!
To the man on the phone named George who sounds like Trace Adkins... Thank you very much. The ignition coil for my yamaha g16 golf cart was here in 2 days! Exact fit and exactly what I needed. Got my 28 year old Go Buggy going like she was brand new again! From one George to another Thanks again for your help
Used Partzilla several times now for 2006 Honda ST 1300. They usually have parts in stock and ship quickly, no matter how obscure the part is. I recommend them.
I am putting a 2015 Suzuki King Quad 750 back together after buying it with missing parts. Partzilla has had every single part I've needed, in stock and shipped immediately! It's great to have a one stop shop for OEM parts! Thank you!
I ordered a new seat for my four wheeler. I was having it shipped to my property where I can have packages delivered and didn't realize that if I paid expedite shipping it would go USPS. Long story short post office refused to deliver. And I was only on my property for a week. Partzilla customer service was kind to resend my package next day air UPS so I could receive the seat in time for vacation.
Clutch cable broke on Suzuki C50. Had one in three days. Great quality and price. Started off installing myself but wife assisted in tight spots. Then neighbor helicopter mechanic helped. Turned into a great neighborhood project.
The bike shifts so smooth I'm afraid something is off. Excellent results.
Great CSR on initial ordering too.
Partzilla had the part I needed, two very small springs for my two GL1000 Timing Belt Tensioners. Shipping "expedited" was $12, and it took five or six days. I think USPS 1st Class would have been faster, depending on the packaging (box or padded envelope). But the parts were correct. Nonetheless, next time I order parts, I will check Partzilla and also a couple of competitors for less of a markup on shipping. A bit of greed, PZ.
Item delivery very fast 2 days. Product was very good quality and fit perfect.
Thanks for the order.
It is always a pleasure to deal with Partzilla. Fast shipping, reasonable prices and outstanding customer service. What else can ask for? Thank you so much for such a great service!
I stumbled across Partzilla while looking for some much needed battery accessories. The site was easy to navigate. I ordered my part and extras. My package arrived days before I actually expected it to. Extremely impressed. I gave friends the website and they have used the site as well. This is my go to parts shop!
One call to Mark is all it took and in a couple days all this beautiful, high-quality Kawasaki green plastic arrived at my door for my 1982 motorcycle. The quality is over the top! I am extremely impressed!
Great online experience. The chat function worked great and helped me confirm a couple of parts I needed. The only negative was that the oil filter and oil container (4 quarts) were next to each other in the box, and the filter box was indented. The filter seems ok and not damaged, but I would just be more careful in shipping different items in the box.
Fantastic site, saved my 1977 TT500 motor revival with some clutch little parts to make it all go vroom. I have another XT500 motor and bike to restore and will be back for more. Thank you and keep up the good work.
One of the hardest things about owning and riding older motorcycles is the unavailability of parts. Dealerships around here don't even want to see you if your bike is more than 10 years old, unless you're there to replace it. Old cars, because of their production volume, usually have a much greater supply of NOS and replacement parts. Partzilla has done very well by me in having available the manufacturer's parts I need, such as turn signals after the rubber on the originals cracked and caused them separate. It's nice when the original part number is available and actually is slightly lower in price than a generic aftermarket replacement. Shipping was very quick also.
I needed a UTV ball joint quickly. I ordered from Partzilla because I trust their quality over what is being sold cheaply on Amazon. Part was shipped in under 12 hours and arrived in plenty of time for me to get the UTV rolling again!
This is my 5th. Gold Wing and being 43 years old it's a little tough to get parts. Thank goodness you guy's are still putting it out there.
Partzilla is my "go to" for all powersports parts. They always have what I need at the best price, so no need to look anywhere else.
I can always find what I'm looking for at Partzilla and the prices are fair. In fact, I just placed another order today.
Product was sitting on our porch in less than 24 hrs from ordering it! It said there would be a 1-3 day processing time before shipping. Very unexpected surprise.
Had all the items I needed with no out of stock issues. Prices were fair as compared to other vendors. I'll be back again.
Fast on time shipping and delivery.
I've used these guys for several of our utv part needs. Great experience each time.
Averything i have ordered has been oem and fits perfect great prices customer service has been great also will buy again from Partzilla
Products used:
2002 yamaha big bear parts
I have made several orders for my CanAm and it has been a great experience. Full parts diagrams with indication if the part is in stock or back order. Good delivery time.
Hi Luis,
We try to make buying OEM parts as easy as possible and we are glad you are satisfied with your experience with Partzilla.
We make it a big part of our site to have component diagrams for nearly every vehicle including your CanAm so you can take it apart and put it back together.
We are always trying to make it easier and more convenient to order from us. We look forward to your next order!
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I am happy to hear our customer service was so helpful. Thank you, Stephen.