• Partzilla

Partzilla

Overview

Partzilla has a rating of 4.11 stars from 1,036 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts, and great prices. Partzilla ranks 5th among Motorcycle Parts sites.

  • Service
    166
  • Value
    162
  • Shipping
    170
  • Returns
    76
  • Quality
    138

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 80.6%
Positive
295
Neutral
10
Negative
61
98
See all photos

What reviewers want you to know

Positive highlights

  • Easy to use website, genuine OEM parts that I didn't think would be available!
  • Partzilla had the right parts, good delivery, and easy returns.

Critical highlights

  • They don't get how to sell over the Internet, and have absolutely terrible customer service.
How would you rate Partzilla?
Top Positive Review

“Rear Raider brake pads.”

Donald S.
3/11/24

I still like partzilla,but after saying several times and giving my vin to look them up,you sent me front pads,that I had to return,but I didn't have to pay shipping on the pads I had to re order,so,I'm thankful for that,they should be here soon. I just want to make sure they refund my money on my card for the mistake order. This is the first issue,so everyone is entitled to overlook something so all good.

Top Critical Review

“Lack of tracking information.”

Ed D.
3/13/24

I've tried reaching out and I get a computer response. I don't get a real person. My package has been stuck in Seattle and the tracking is terrible. I'm only 60 minutes away from Seattle and it's taken 4 days and it's still hasn't arrived yet. I'm very disappointed. I don't have my product and it seems to be stalled somewhere for some reason? I've tried to track it online and the tracking information I got has not worked. It is now 5 days overdue. No clue when it will arrive? Very poor service!

Reviews (1,036)

Rating

Timeframe

Other

Reviews that mention popular keywords

oem parts (98) customer service (176) right parts (34)
Thumbnail of user cindyj136
1 review
0 helpful votes
June 26th, 2019

When something says "3-5 day delay" or whatever is says, what it actually means is you don't have in stock and have to order it. Usually I get stuff in a week or so, which is okay; however, lately the 3-5 day has been 2-3 weeks! I was told anytime I see a delay to call in and get a real estimated date. I think you should work on displaying a more accurate delivery date on out of stock items, I have a shop and when I don't know why things are delayed I have customers yelling at me because I say 3-5 days when it's weeks.

Thumbnail of user toddr97
Todd R. – Partzilla Rep

Hi Cindy,

We appreciate your feedback. We wish we could have more accurate estimates on shipping times when they are not in stock. Unfortunately, we rely on the manufacturer for updates when ordering from them and they don't update with as much reliability as we would like. We are continuing to look for ways to improve the Partzilla experience and we hope you will order from us again.

Thumbnail of user clarkem6
1 review
0 helpful votes
November 9th, 2019

This is my go to place for OEM parts. If you know what you are looking for their inventory is large and reasonably priced for OEM parts. If you are looking for cheap knock off parts, don't look here, these parts are top quality. The only downfall is their online help. If you know what you need the parts diagrams have almost everything listed.

Thumbnail of user toddr97
Todd R. – Partzilla Rep

Hi Clarke,

We really appreciate your amazing review. We stock nearly the parts seen on our site so we can ship your part immediately after you order it. We want you to be back on your bike as fast as possible, we know you deserve only the best, and that’s why you come to Partzilla, for the very best OEM parts in the business. We look forward to your next order.

Thumbnail of user emmanuelc31
1 review
0 helpful votes
October 31st, 2019

Hace años que trabajo con ellos y a demas de tener muchas piezas de repuesto, y que son rapidos, el soporte es muy bueno! Lo unico malo es que a veces aparecen piezas en stock que en realidad no estan, eso ocasiona demoras y problemas con nuestros clientes. El resto es estupendo!

Thumbnail of user toddr97
Todd R. – Partzilla Rep

Hola Emmanuel,

Agradecemos la crítica positiva. Sabemos que nuestros clientes leales merecen solo el mejor servicio y piezas, por lo que hacemos todo lo posible para que hacer pedidos de Partzilla sea fácil y rápido. ¡Esperamos que nos pidas de nuevo!

Thumbnail of user larryj178
1 review
0 helpful votes
June 9th, 2019

All the parts I needed were in stock and shipping time was reasonable. Prices on some OEM parts have recently gone significantly over the past few months. I know this is not Partzilla's fault, but goes back to their supplier(s). Partzilla is normally my "go to" source, but the price increases have led me to also shop other sources to find the best pricing.
Hopefully, the price increases will settle out.

Thumbnail of user toddr97
Todd R. – Partzilla Rep

Hi Larry,

We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best to make ordering from Partzilla easy and fast. We hope you order from us again!

Thumbnail of user donalds2087
1 review
0 helpful votes
March 11th, 2024
Verified purchase

I still like partzilla,but after saying several times and giving my vin to look them up,you sent me front pads,that I had to return,but I didn't have to pay shipping on the pads I had to re order,so,I'm thankful for that,they should be here soon. I just want to make sure they refund my money on my card for the mistake order. This is the first issue,so everyone is entitled to overlook something so all good.

Thumbnail of user carlc795
1 review
0 helpful votes
February 7th, 2024
Verified purchase

Overall good. Great selection and availability of parts. Shipping is way too high but it is fairly quick.

Thumbnail of user justenw1
Justen W.
1 review
0 helpful votes
September 11th, 2019

Part that I order arrived as stated and fit perfect. Easily navigable website. Will return for future needs. Many thanks to Partzilla and their staff for prompt shipping and ease of transactions.

Thumbnail of user toddr97
Todd R. – Partzilla Rep

Hi Justen,

We are glad you had a good experience with Boats.net. We are always working towards giving our customers the best experience possible. We want our site to be easy and efficient so our customers leave with the same amazing results time and time again. We hope you order from us soon!

Thumbnail of user coles184
1 review
0 helpful votes
January 11th, 2024
Verified purchase

I ordered a total of four parts. The first two were attached to the actual tracking number. After those parts were delivered my tracking was no longer active. I received one more of the 4 parts I ordered while writing this, that leaves one part unaccounted for and I have no idea where it's at in it's shipping process. Other then that the prices are very fair and they have very good selection of parts. I would order again in the future.

Thumbnail of user brittanyb1042
Brittany B. – Partzilla Rep

We do apologize for any inconvenience this may have caused. However, I have checked the tracking information on your order and show one package was delivered 01/06 via USPS and the 2nd package was delivered on 01/11/24 via FedEx. If you are missing any items, please reach out to our customer service agents via phone or chat. We hope to hear from you soon.

Thumbnail of user garyt250
1 review
0 helpful votes
November 11th, 2019

The product ordered was great and the price was excellent and delivered on a timely manner, thanks, and i will order again!

Thumbnail of user toddr97
Todd R. – Partzilla Rep

Hi Gary,

We have not only the best prices for authentic quality OEM parts online. We offer free speedy shipping and have an amazing selection of OEM parts. We are a one-stop-shop when it comes to bike and ATV parts and accessories. We love our customers and we really appreciate this review, we look forward to your next order and hope for a 5 star review.

Thumbnail of user miker525
1 review
1 helpful vote
August 1st, 2018

I have used partzilla several times now. I am restoring a Yamaha and I am pleased with the parts availability, parts quality, and the service from the staff. I normally don't expect a lot but what I do expect (availability, a good price and a helpful staff) is delivered in abundance. Like I said I have used Partzilla several and I don't know what all the people with poor experiences are talking about. Thanks, Mike R.

Thumbnail of user toddr97
Todd R. – Partzilla Rep

Hi Mike,

We are glad to hear that Partzilla has helped you achieve your goal of restoring you Yamaha. We hope you order from us again!

Thumbnail of user frankb372
1 review
0 helpful votes
September 26th, 2019

My purchase was sold at a good price, prompt shipping and good packaging. I would recommend this company to everyone.

Thumbnail of user toddr97
Todd R. – Partzilla Rep

Hi Frank,

We have not only the best prices for authentic quality OEM parts online. We offer free speedy shipping and have an amazing selection of OEM parts. We are a one-stop shop when it comes to bike and ATV parts and accessories. We love our customers and we really appreciate this review, we look forward to your next order.

Thumbnail of user greggm45
1 review
0 helpful votes
January 23rd, 2019

Always friendly phone contacts that have taken care of anything I have needed, from parts questions to returns.

Thumbnail of user toddr97
Todd R. – Partzilla Rep

Hi Gregg,

Thanks for leaving a review. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again soon.

Thumbnail of user clevelandg14
1 review
0 helpful votes
March 26th, 2024
Verified purchase

I Placed 2 Orders On March 19,2024, But Still Have Not Got Either Order Yet! A Lot Of Times You Show To Have A Part Number In Stock, But After I Place The Order, That Item Goes On Backorder Because You're Inventory Was Off & You Did Not Have It In Stock. Usually That Holds Up The Complete Order Which May Have 20 Other Items On It. I Usually Have To Call & Cancel That Item Just To Get You Send Me The Remaining Parts I'm Waiting For On That Order. The Customer Service On The Phone Is Usually Great!

Thumbnail of user gregs1673
1 review
0 helpful votes
March 24th, 2024
Verified purchase

Original equipment on the 2002 Yamaha R1 corrosion is what eats these up from the inside. Over a hundred bucks for a 10 dollar part!

Thumbnail of user clayb175
1 review
0 helpful votes
January 24th, 2024
Verified purchase

I wish they'd use anything except FedEx. I ordered forks and a skid plate from the UK to the West Coast of the US on the same day I ordered parts that shipped from Boise, ID. UK parts were shipped for free and got here here 4 days later. Paid for shipping here, 8 days and I've still not gotten my fork seals.

Thumbnail of user scottm3757
1 review
0 helpful votes
March 8th, 2024
Verified purchase

Good. Part was as expected and received in a timely manner.

Thumbnail of user paull2653
1 review
0 helpful votes
January 18th, 2024
Verified purchase

This particular order I was short a part. I called last Thursday to report it and was told they would get it out right away. It's been a week and I haven't received it yet. On the plus side they did not charge me shipping

Thumbnail of user matthewg1870
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

I still haven't gotten my one order of the single bearing? Any help or guidance with that will be appreciated. All around I will be ordering from you again!

Thumbnail of user markd3795
1 review
0 helpful votes
February 23rd, 2024
Verified purchase

Easy order on the website the price is great the packaging is great quick delivery

Thumbnail of user hankc70
1 review
0 helpful votes
January 15th, 2024
Verified purchase

Yall was nice an have great service. Thank you for your help.

Thumbnail of user ohads5
1 review
0 helpful votes
August 20th, 2022

Shipping to Israel was super fast and the part arrived in 9 days.
In the support side they was very quick an responsive but send me to search the part by myself.
There are some model differences between US and Europe so I've couldn't decide which one is similar to my model, eventually I dig the web in order to find the part id no.

Tip for consumers:
In case you search for specific part make sure you have it's id no. it will make everything easier.

Products used:
Front fender

Service
Value
Shipping
Quality
Thumbnail of user toddr97
Todd R. – Partzilla Rep

Thank you for the feedback, we will share it with our team.

Thumbnail of user mariou28
1 review
0 helpful votes
March 22nd, 2024
Verified purchase

My only problem was I pay extra to get my delivery quick but UPS take forever to do my delivery.
You guys need to make sure your delivery providers complete the expectations this fast deliveries.

Thumbnail of user ernestb336
1 review
0 helpful votes
March 8th, 2024
Verified purchase

Great part selection. Expensive shipping cost………….

Thumbnail of user hughj40
1 review
0 helpful votes
July 31st, 2019

What more could I ask. The parts were the correct ones that fit my bike. The price was very competitive and they were shipped to me quickly and efficiently. Bam!

Thumbnail of user toddr97
Todd R. – Partzilla Rep

Hi Hugh,

We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide, and free fast shipping on qualifying orders within the U.S. We hope we can become your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat. Thanks for your kind words, we hope you will give us a five-star review next time!

Thumbnail of user timl921
1 review
0 helpful votes
March 15th, 2024
Verified purchase

Part's come right on time and packed very well to protect them

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From the business

Genuine OEM parts shipped direct from a dealer. Find Yamaha, Kawasaki, Suzuki & Honda motorcycle parts, Polaris ATV parts, PWC parts, and more!

Company Representative

Thumbnail of user partzillaa
Partzilla A.
Administration
Typically responds within 3 days

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