Party Express Invitations

Horrible! Horrible Customer Service by the women who is the wife of this business. She doesn't know how to speak to customers with dignity, and respect

Needed iron on for granddaughter and grandsons bday part, and I asked where my order was and they told me I ordered a digital print I print off. Why would this not be clear? Why would I order something I could make myself? Worst online experience ever! The BBB has th with a C rating because of all the negative feedback they receive

Pull out your magnifying glass and read the fine print especially if your placing a large order as they DO NOT OFFER REFUNDS

In regards to the turn around of an invitation to be deliver:
This is what I receive from owner of PARTY EXPRESS INVITATIONS: when I ask why her or his website states a couple of hours for return. Your better off getting someone else.
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Not our fault that you wait until the last minute thinking that you are the one person ordering on our website, you had 365 days to get your things together.
Next time order an instant download invitation from another seller and you can write the info yourself

I also placed an order and had a issue with it asked for a refund and was accused of stealing and trying to get something for free... please do not spend your money with this company look somewhere else for your needs. Whomever runs this company is a arrogant prick and treat customers poorly after they have your money it's not worth the aggravation honestly... I wish I would've read the reviews before placing my order.

I opened a claim & won... this person keeps harassing me. & emailed me this after they saw my negative review on this site. "feel sorry for you and gave you your $2.99 for you to use it on toilet paper...
Keep doing FREE advertising for us... Thank you in advance

Jajajaja this buyer is just a piece of (you know what I am trying to say)"

Don't use this company. They have a horrible policy for downloads and are extremely rude and hard to get ahold of!

They cursed me out about my order about a refund! I WILL NEVER order anything from them!

Rude people, non helpful, does not tell you about all these hidden charges! NEVER order anything from them!

I thought this site was going to be extremely useful and helpful. It was easy to order from BUT when I didn't receive my complete order the rude and bad customer service began. They wanted to continuously argue with me that they had sent the emails when in fact they just kept sending the same email with the same products in it and then arguing that they had sent everything. I kept asking how hard is it to just resend - after all I paid for it. My party is a day away and I still haven't received all of my products instead all I have received is about 10 emails telling me I am wrong and that I need to check my junk mail once more. With all of the technology available you would think that they would be able to upload the products, like they do some of the instant download products available on the site, so that customers can retrieve them and download them rather than relying on archaic email.

I ordered birthday invitations for my son from this website. I was having some issues downloading the file so I asked if the link could be sent again or to give me my money back. I was then told it's not their fault I can't use a computer, followed by them saying I was just jealous of their job and all the money they make from home. The comments about me not understanding computers well continued on and on despite me not responding to the emails any further. I have NEVER had such bad customer service in my life. This is a business ran by one person and there is no one to complain to, but them. They need to be stopped and shouldn't be allowed to have a so called business.

"Excuse me we don't issue refund and yes we will revised the invitation that's why you get a proof but if you keep sending millions of crazy emails that is going to delay our process"
"You took so many hours to review the proof and now you come demanding? Our service come with 24 hrs turnaround time and you did received your order not even 1 hr after you placed your order so relax!" These are the emails I received from their customer service. I emailed them multiple times, yes, but no one needs to be so rude! I asked for them to redo my daughters invitation because they misspelled her name. Very important detail. An apology and a quick fix was all I wanted. Don't expect same day service. Don't expect them to treat you like you are a customer. I feel terrible and now I have to do something else for invitations without a refund. Thanks
I also received this "Your proof was sent to you at 1:15AM and you took more than 12 hrs to review it, not our fault and YOU HAD 365 DAYS TO ORDER INVITATION AND IT'S NOT OUR FAULT YOU WAIT IT 2 DAYS BEFORE THE PARTY, that's
Ridiculous! And you come demanding?
But anyways here's the final invitation"
Also, "Don't you think you are wasting YOUR TIME instead of getting ready YOUR LAST MINUTE party? FEEL FREE TO DO ALL THE ADVERTISING FOR US that will bring lots of potential customers THANK YOU IN ADVANCE"
Thanks for making me feel even worse of course i know its late notice but when you order from a company that says it has same day service you think you might get that.
No one derserves an all caps customer service response. Their response to me below should show you exactly their customer service policy. They've graciously bullied me. I'm not awesome I just think you should treat people who buy your services kindly.

Here is your warning now! Find a different company! IF you have any issue with your order whatsoever whether it's the buyer or sellers fault (because everyone makes mistakes) they will not help you at all! This company harasses their customers, is down out right RUDE and will tell you you are stuck with your order period. All they care about is getting your money and once they do you are on your own! That is after they send you email after email putting you down and being completely rude! I would give 0 stars if I could! There are so many other companies out there, find a different one and DO NOT USE PARTY EXPRESS INVITATIONS. You have been warned!

TAKE A LOOK AT THEIR RESPONSES TO THEIR OWN CUSTOMERS ON HERE! That tells you all you need to know! All Party Express Invitations could come up with in response to my review is that I am the same person as someone else who had an issue with their company as well? What a joke! I can assure you this is the first time I am writing a review for this pathetic excuse for a company. Take your money elsewhere!