• PartyCity

PartyCity

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Overview

PartyCity has a rating of 1.36 stars from 256 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PartyCity most frequently mention customer service, next day, and order online problems. PartyCity ranks 158th among Party Supplies sites.

  • Service
    77
  • Value
    60
  • Shipping
    43
  • Returns
    44
  • Quality
    48
Positive reviews (last 12 months): 10.8%
Positive
4
Neutral
0
Negative
33
22
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Absolutely the worst party city I have been to the people who work there aren't on the same page at.
  • 1-800-727-8925 is the number to party city customer service, but they are horrible.
How would you rate PartyCity?
Top Positive Review

“Life Saver Bo”

Antoinette K.
4/26/23

First off I would like to say THANK GOD FOR BO! This Youngman listened to my needs and got me taken care of rite away. Federal way Party store Great Job Bo!

Top Critical Review

“The General Managers at any location are the worst, treating employees like slaves.With no respect!”

Alma Lorena A.
3/12/24

Employees don't get any kind of training, same reason why they can't help costumers, they are racist with every one. Worst company ever!

Reviews (256)

Rating

Timeframe

Other

Reviews that mention popular keywords

party city (112) customer service (74)
Thumbnail of user kellyb220
1 review
0 helpful votes
October 24th, 2017

After driving the forty mile round trip to return my son's costume party City refunded the total cost of the costume.

Thumbnail of user abees
7 reviews
10 helpful votes
February 12th, 2015

I love the variety of items party city carries. I sometimes find their prices to be a little expensive, but there's usually always a sale or something. I've ordered many things online and they've always arrived really quickly.

Thumbnail of user ivelissel2
1 review
0 helpful votes
November 1st, 2018

No devuelven dinero por lo que me dieron crédito. Usé parte del crédito y me entragaron otro recibo que dice Merchandise Credit y hoy lo voy a usar y me dicen que el balance está en $0! I am wating for more than an hour for corporate answer! Horrible experience.

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About the business

Get the party started! Find everything you need on your shopping list, whether you browse online or at one of our party stores, at an affordable price.

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