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PartsTrain has a rating of 1.71 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PartsTrain most frequently mention customer service, and tracking number problems. PartsTrain ranks 901st among Auto Parts sites.
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I have been ordering from this company for about 2 years now. Every part that I ordered from them was correct, and took about 6 business day to receive. I ordered a starter for my 1999 mountainer and it went bad after 1 year. I contacted parts train and told them that the starter went out. They shipped me another starter with no problem. I give this company a thumbs up. You have my business from here on out. Thank you for great customer service.
Horrible mis-leading and incompetent company! They list an item as "In Stock", yet it only means the part exist in reality... somewhere! They quote a shipping timeframe, but when that doesn't happnen, they blame the OEM because, again THEY CARRY NO STOCK. The only thing honest about this company is the name; trains were the fastest mode of transport back in the 19th century and this company moves at about that speed!
I ordered a cylinder head for a 87 Escort, not easy to find but they could get it for cheaper than Rockauto where i normally order from. I received an email after the order that said my account would not be charged until i received tracking information, my account was immediately charged with no tracking info provided. I was concerned so i contacted them, they assured me everything was good to go and continued to stay in contact until i received my part. It was the correct cylinder head and it has worked just fine since installed.
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