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PartsTrain has a rating of 1.7 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PartsTrain most frequently mention customer service, and tracking number problems. PartsTrain ranks 899th among Auto Parts sites.
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I have been ordering from this company for about 2 years now. Every part that I ordered from them was correct, and took about 6 business day to receive. I ordered a starter for my 1999 mountainer and it went bad after 1 year. I contacted parts train and told them that the starter went out. They shipped me another starter with no problem. I give this company a thumbs up. You have my business from here on out. Thank you for great customer service.
Horrible mis-leading and incompetent company! They list an item as "In Stock", yet it only means the part exist in reality... somewhere! They quote a shipping timeframe, but when that doesn't happnen, they blame the OEM because, again THEY CARRY NO STOCK. The only thing honest about this company is the name; trains were the fastest mode of transport back in the 19th century and this company moves at about that speed!
Was gone to lunch today and upon return, I found an Order Confirmation in my inbox. I did NOT order anything from these guys, yet they had all my info correct, except my Credit Card # (may have been an old cc # not sure as all they could tell me was the last 4 digits. I did call and canceled the order but reviews leave me worried that I may be charged anyway.
Oct 2015: I was able to cancel the order and my cred cd was not charged. Still not sure how it happened but Parts Train did help me fix the error. Also changes my rating of them from 1 to 3 since they were helpful.
After placing an order for a fender, i decided to look up reviews and based on how many negative reviews this website had, i spoke with an online agent who seemed to be very convincing in having the exact part shipped and delivered to me in the specific time frame it claimed to be, specifically, Christian Joash Berdon. But these reviews told me to not trust it regardless, even with his convincing words. I decided to have the order cancelled because my gut feeling told me to not make it official. I just hope this website is not as bad as these people make it to be.
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