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PartsTrain has a rating of 1.7 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PartsTrain most frequently mention customer service, and tracking number problems. PartsTrain ranks 898th among Auto Parts sites.
No positive highlights yet
I have been ordering from this company for about 2 years now. Every part that I ordered from them was correct, and took about 6 business day to receive. I ordered a starter for my 1999 mountainer and it went bad after 1 year. I contacted parts train and told them that the starter went out. They shipped me another starter with no problem. I give this company a thumbs up. You have my business from here on out. Thank you for great customer service.
Horrible mis-leading and incompetent company! They list an item as "In Stock", yet it only means the part exist in reality... somewhere! They quote a shipping timeframe, but when that doesn't happnen, they blame the OEM because, again THEY CARRY NO STOCK. The only thing honest about this company is the name; trains were the fastest mode of transport back in the 19th century and this company moves at about that speed!
You can choose quality parts here, shipping is average and fitment guides are not always accurate and if you have to explain your fitment problem. Good freakin luck.
We ordered from this site because they said they had the item in stock and promised shipping in less than a week. We waited two weeks and called them. I waited 20 minutes on the phone then was told that the item had shipped that day. We asked for a tracking number but they said that we would have to call in a day or two for that and they didn't know who the carrier would be. A week later they called and said that the item was out of stock which meant that we couldn't take the bikes on vacation. The only good thing that I can say is that they did credit our Paypal account quickly after they told us that it wouldn't be coming to us.
I ordered a steering wheel cover from them. It was defective and I emailed
Them about it with details of the defect. The sent me another sterring
Wheel cover at no charge. I have no complaints about this site and
Was happy with their service.
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