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Overview

PartsTrain has a rating of 1.71 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about PartsTrain most frequently mention customer service, and tracking number problems. PartsTrain ranks 900th among Auto Parts sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Returns
    3
  • Quality
    3

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Stay far far away from this company, they are not capable of good customer service!
How would you rate PartsTrain?
Top Positive Review

“Great service”

Craig K.
9/20/18

I have been ordering from this company for about 2 years now. Every part that I ordered from them was correct, and took about 6 business day to receive. I ordered a starter for my 1999 mountainer and it went bad after 1 year. I contacted parts train and told them that the starter went out. They shipped me another starter with no problem. I give this company a thumbs up. You have my business from here on out. Thank you for great customer service.

Top Critical Review

“Wish I had read these before ordering!”

Steve B.
9/19/18

Horrible mis-leading and incompetent company! They list an item as "In Stock", yet it only means the part exist in reality... somewhere! They quote a shipping timeframe, but when that doesn't happnen, they blame the OEM because, again THEY CARRY NO STOCK. The only thing honest about this company is the name; trains were the fastest mode of transport back in the 19th century and this company moves at about that speed!

Reviews (76)

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Reviews that mention popular keywords

customer service (17)
Thumbnail of user steveb674
1 review
0 helpful votes
September 19th, 2018

Horrible mis-leading and incompetent company! They list an item as "In Stock", yet it only means the part exist in reality... somewhere! They quote a shipping timeframe, but when that doesn't happnen, they blame the OEM because, again THEY CARRY NO STOCK. The only thing honest about this company is the name; trains were the fastest mode of transport back in the 19th century and this company moves at about that speed!

Thumbnail of user bradj39
2 reviews
1 helpful vote
January 17th, 2018

WTF!? Site says they had ample stock, but 3 days after my order I am still waiting for a confirmation on shipping. I contacted via live chat and got to chat with someone with broken English. BIG RED FLAG! She tells me they need "24 hour" not 24 hours, but "24 hour". Beautiful.

Finally says they found "2 wheel" not 2 wheels at one warehouse and 2 at another. They will all ship separately. Are they for real? Once I get my purchase, if I ever do, this will be my last time shopping at partstrain.com

Thumbnail of user christinap153
1 review
0 helpful votes
June 18th, 2019

I ordered a part for my ford taurus and received a part for a ford truck. Unfortunately, I did not realize this until awhile later when someone was finally able to fix my car. The company then agreed to issue a refund even though it was past the 30 day refund time. Then told me I had to pay for return shipping but I would be reimbursed for that shipping. Now, I am being charged 300$ by fedex for shipping this product back and the company is claiming no responsibility. I would not suggest this company to anyone.

Thumbnail of user jesss
10 reviews
15 helpful votes
December 17th, 2018

Ordered new OEM fitment floor mats for a classic Volvo. No confirmation of order, no follow up, no tracking number ~~ NOTHING to indicate the order was received and/or ever shipped. Finally emailed via the contact info provided by PayPal (thank lawsy for THAT
Company, eh?), to enquire about the order. "Did they receive it?" "Could they provide
An order confirmation?" "Is there a Tracking Number?"
Dead silence.
Nada ~~
Was just about to file a PayPal resolution request when the package finally wandered in,
On its own... thankfully, nice floor mats, which fit.
Must confess will never use this venue again, as the lack of communication and/or follow-up is hideous.

Thumbnail of user lawrences102
1 review
0 helpful votes
July 12th, 2018

Fist PT tricked me into buying what I thought was a set of head bolts, then they make it imposible to return on time. I will file a complaint.

Thumbnail of user robertr547
1 review
2 helpful votes
May 17th, 2018

Wrong parts after I told them this is wrong - Emil assured me it was not (4 times) and checked with experts (2 times).
Return call Raph asked for my vehicle info - ( it was not in system) and then asked again and again and again (5x in all) never wrote it down
Debi in returns let me send back no charge - but I had to be a forceful jerk - not one curse word - but very intense hour wasted on these slaps again.
NEVER - NEVER - EVER use this site...

Thumbnail of user ashleya177
1 review
3 helpful votes
August 2nd, 2018

This reseller is a nightmare. Do not waste hours of your time. When I say hours I mean like an entire week of calling the 1888 #, speaking to reps that have no clue, except to read a script and say the same thing over and over. I was charged $130.07 for "expedited shipping" that took ten days to arrive, then it was the wrong bumper. So I had to buy another one, while waiting for it, and return this one. Out of pocket for 2 diff bumpers around $1000, the one was returned 11 days ago, still no refund. They have the part, the "manager" or supervisor whatever will not call me back. I'm reviewing everywhere I can.

Thumbnail of user olegr14
1 review
0 helpful votes
January 28th, 2019

Bought egr valve, spent $150 and have to take it off and buy working condition from another dealer. Got refund but wasted 1/2 day and $150 for labor cost. The Valve I got was refurbished and mechanic recommended to skip the try... should've listen to him.

Thumbnail of user nadims
1 review
0 helpful votes
April 12th, 2018

Please don't use this company, these people don't care about there customers, these people send me wrong parts 2 times. Even I gave them my car VIN numbers still send me wrong parts. Partstrain gave me my money $59.13 back but still I lost money from the auto technician which is $142.00 because it cost them 2 hr to work on the car.

Thumbnail of user kevins241
1 review
1 helpful vote
August 4th, 2017

Will send you the wrong part and tell you it's your fault because they have their Google search criteria set incorrectly. Also... Shipping takes well over a week. Worst online company I've ever done business with.

Thumbnail of user jj292
1 review
0 helpful votes
August 19th, 2019

Ask me to fax or snailmail 6 photos of my cat convertor to prove it is valid for warranty. No email or snailmail or website. Fax.

Thumbnail of user elizabetha122
1 review
0 helpful votes
February 13th, 2018

In short, I ordered parts that matched my vehicle. Half of the parts (hood, fender, bumper) were for a Honda Civic. I own a Honda Ridgeline. The radiator frame was bent and would not fit. They are refunding everything, but it is a lengthy process and I'm annoyed that they screwed up my entire order that cost $800.

Thumbnail of user miken116
1 review
1 helpful vote
April 24th, 2017

Terrible service, called to cancel right away and they said it would take days to cancel my order so I had to stick with it. Then 4 days later still no update or tracking and they said it was in production and wouldn't ship for another week. Card was charged even though they said it wouldn't be till i received tracking. (they said its only a hold) I asked again to cancel and they said they could try and email me in 48 hours but not gauranteed they can cancel. As others have posted what a ripoff

Thumbnail of user jamesd786
2 reviews
8 helpful votes
December 8th, 2018

6 months later, they keep saying the refund will come in 2 days, then over the weekend, the refund never came so I placed it in dispute, then they asked me to remove the dispute because they could not refund the money. I did as they asked, I know stupid right?, they never gave me the money back

Thumbnail of user jenh38
1 review
0 helpful votes
February 23rd, 2017

I bought a catalytic converter with a five-year warranty from this place in 2014. My order was right, and the part seemed to work out just fine. However, last week, my catalytic converter suddenly started making loud noises. When I checked it, I realized the pipe had rusted off. Because I was far from home, I applied some muffler cement, so that I could drive my car home without getting pulled over for my noisy car. I sent photos and a detailed description to Parts Train to claim my warranty. They told me that I had voided the warranty because I had "altered" the part by putting muffler cement on it. So, basically this place does not care when their parts break or how that inconveniences you, and they don't stand by their parts at all. Give your money to someone who values your business.

Thumbnail of user allenf45
1 review
4 helpful votes
May 21st, 2018

Complete waste of my time I ordered a part on the 14th ok parts train has one in stock should receive in a couple business days. I check on the 18th still no shipping tracking so I call. Im assured it will be in the mail on the 22nd from the manufacturer. Ok not thrilled. On the 21st just before end of the day I get a email that my order is canceled... I call talk to someone who cant grasp the English language. Yeah no we cant get your part. What a epic waste of time. I havnt mentioned the fact I have had a truck down with the owners stuck in a hotel now for 9 days waiting for the truck to be fixed all thanks to partstrain.com. I will never use again and will make sure no one I work with every hears me say anything good about them.

Thumbnail of user jakec76
1 review
2 helpful votes
December 12th, 2018

This place is a joke the staff has no clue on what they are selling! I was shipped the wrong rear window gasket and wanted to get the correct one. They asked what color my car is and wasted an hour on the phone to have them tell me well we might have the correct one but they don't want to sell it to me because they don't want it to be the wrong part. Then took a week to get the RMA# after emailing them asking for it over and over again and then once I got an email I had to explain once again why the part was wrong and why "I" ordered the wrong part! I was like are you kidding me? So since they screwed up I am only getting half of my money back. From the sounds of it from other people no one gets their money returned. I will never shop here again and will spread the word of how horrible this place is!

Thumbnail of user patrickb122
1 review
0 helpful votes
July 4th, 2017

Ordered an "in stock" part five days ago. Still processing? Customer service has been outsourced to Indian operators who cannot understand English very well. Horrible company and misleading advertisements.

Thumbnail of user davids815
4 reviews
6 helpful votes
August 12th, 2017

Just wanted to let everybody know to stay away from an online company called Partstrain.com. I ordered parts from them online and I went through a thorough line of questions to make sure that the parts are for the right vehicle I answered all their questions and it came out that the parts were for my vehicle so I ordered them. I get the parts and of course they are the wrong parts so I call customer service to return them they do nothing but hassle me over the return. They also tried to make me pay to ship the parts back to them and also I had to take it to a main FedEx location which I believe the closest one was in Oregon. On their website they say easy hassel free returns which is a load of crap. Then on top of that they gave me no discount whatsoever on the replacement part and said that I made the mistake on ordering the previous part. It was their computer system that said it was the right part. Horrible customer service. Very bad experience. I would avoid this online company at all cost

Thumbnail of user chipw3
1 review
0 helpful votes
January 26th, 2017

I ordered a part from them through a Google search. When I got the part it was not for the car i order it for, when I called them they claimed that the mistake was in my end. When I tried to reorder the part it became 5 Times what I originally was having to pay for it. Never again will I shop with this site.

Thumbnail of user donaldr131
1 review
0 helpful votes
September 22nd, 2018

Customer service is worthless they have no idea of what they are doing example as follows I have been told that the money will be taken from my account and then I will recieve a tracking number a few days elapse and nothing I call the customer service number they tell me that its on its way and that i should receive a tracking number in 24hrs I wait nothing I call again and they say that they will call the wearhouse and I will here from them in 24hrs i wait. Nothing. I call they tell me the part is on backorder but it will be ready in 2 or 3 days i wait its been 13 days I wait 2 more days nothing I call they said its been shipped I will get a tracking number I wait 2 more days the product arrives still no tracking number

Thumbnail of user abes41
1 review
0 helpful votes
May 12th, 2016

I ordered a new bumper for my truck. The Parts Train website said it should ship within 48 hours. But when I checked their website a day after placing the order it said "order processing". So I called the 800 number. The person on the other end was very difficult to understand. His English was minimal at best. He told me it could take up to 9 days to ship and he had no idea where it would ship from or what carrier. I then saw where another customer had purchased a bumper from them and it soon rusted badly. So I called and cancelled the order. Parts Train did refund to my PayPal the cost of the bumper but not shipping. What a rip-off!

Thumbnail of user jimmyh59
1 review
0 helpful votes
September 13th, 2017

Tried to get a powersteering pump from them and sent one for the wrong year and tried to talk to them about it and they said I ordered the wrong one when it was on they search. And ain't trying to make no deal or nothing for they $#*! up. And now I gotta pay more money for another pump

Thumbnail of user jackj43
1 review
2 helpful votes
September 12th, 2014

Worst experience EVER!. I ordered a set of exhaust manifolds. I got the first one with no issue. The second never showed up. After four phone calls I get told its on a 6 week back order. I asked for a refund... I'm told no problem. Two days later they email me and say they are shipping me a replacement for the part I ALREADY have!. Two more phone calls and I'm still waiting on my refund! Lloyd at customer service Refused to give the supervisors name and number!

Tip for consumers:
Stay the hell away from this SCAM ARTIST Company!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user randye16
2 reviews
1 helpful vote
May 14th, 2016

The customer service people are obviously in a call center in India. The order I placed was for catalytic converters. One arrived in a timely manner - the second one has not shipped. I believe it is out of stock and they do not want to be honest and tell me. I finally cancelled the order but was told that it might still ship anyway and I would get charged for it. Do not shop with Parts Train. They are horrible - timely shipment of your order will not happen and the customer service people are not helpful at all and will do nothing to fix your problem.

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