PartSelect

The website is not to user friendly and the description of the product is pretty much a poor quality picture. The checkout is a joke because of the fact that it is pay pal oriented and not everyone has an account or wants to use it. The options for another payment method is nonexistent. Then on to the shipping (FedEx) was so crazy that they had to ship it to the same location twice and then kept saying it would arrive at post office for pickup but never did. Then it finally arrived at my door ten days later. The reason why we ordered is to get the parts in a timely manner but that was not the case. Hopefully you will look at this and make sure that it doesn't happen to all your customers.

So... I ordered two rear drive wheels for my Troybilt mower (model# 12AI839F011) from you folks and it was geared wrong. From the picture on your website, I thought the gear on the drive wheel was plastic, so I kept my old drive gears in case I needed to swap them out (mine are metal). Good thing I did because the gear on the replacement drive wheel was smaller. My old drive gear has 42 "teeth" and the new one that I ordered from you only has 40 and it is slightly smaller in diameter. This causes the gears to not "engage" properly and thus "grind". Fortunately, the gear is held in place on the wheel by three screws and both gears had the same inner diameter so they could be interchanged.
You should make corrections to your website to show that this wheel does not fit this model, or at least warn people to keep their old drive gear so it can be installed on the new drive wheel.

Service was good, part shipped right away, fit was perfect. So why 3 stars? Because they keep sending me emails! There is no unsubscribe! Quit being so obnoxious!

What I received was great. However, my order was missing half of what I bought/needed. I reached out to customer service a month ago and never got a response. I did get an email asking for a review though, so hopefully someone from the company decides to respond to this.

Odered part by model#, was not right dishwaher rack, but it fit and I dont feel like sending back so well use it anyways

Slow delivery. Paid for 2-3 business days shipping. Part arrived in 11 days. Wife started "asking" for a new machine. I am not sure why Covid-19 is mentioned. Clothes washer doesn't have Covid-19.

The actual icemaker works great, but not included was the tray for the ice and the wire shelf. SO I had to improvise. I could not order the tray and shelf separately and spent an hour on the phone trying to find it.

I got part and it was correct. Paid extra to get it in 2 to 3 days. Got it in 5 days. Tried to call and got recording due to covid 19 no one avaiable to accept calls. If I got it regular shipping, I should have been charged regular shipping and told that at the time of purchase.

While the bulb was a perfect fit, and works well, it was slow to arrive, it was expensive, and the bulb came out of box it was supposedly to be packed in and was loose in the bag. I was glad it wasn't broken.

Selecting parts is easy on their website, and parts were shipped in quick order. However, when my washer intake solenoid arrived, it was a three-solenoid switch, whereas the old part, AND the description of their replacement part were both TWO-solenoid switches. I wrote to ask for verification that I had received the correct part...no response. A week later, I sent a second request for clarification. One month later, still no response at all as to whether the part I received is the part that I ordered.

Just want to get correct ice maker. The one sent looks like the right unit but it has a 4 connector plug ( the one in the fridge has a 8 connector plug) Tried to call and use web site but no help there. Just want to get the correct hook up for my ice maker ready unit.) Jim Cousar *******178. Just want to get the correcy hook-up for my ice maker ready fridge.

The parts were great, exactly what we needed but you would think directions on how to put it together would be included!

I couldn't believe when I got to my rental to put new handles on the fridge that had them broken off and there weren't any screws in the packaging. Maybe it said somewhere but that's absurd. Luckily, after hitting two places, I found something that worked. Not ideal…

The parts ordered were exactly what I needed. My only negative comment is that I paid $10 extra for expedited delivery. It took a full 7 days, via FedEx, for the parts to arrive. I feel that time length of time was excessive.

All I wanted was a replacement silverware basket for my dishwasher, and having already gotten parts for a similarly aged dryer several years ago I thought they would be the people to go for the replacement basket for my 16 year old dishwasher. The only picture that was posted for the part was an image from the book, it matched the book for my dishwasher (always keep your paperwork! It helps in the long run!) so I figure it was all good. Reviews seemed all good for it being what I needed, thought I was good!
Wrong.
I can't fault the time it took to actually get the basket, it shipped in the time stated. However if I'd known that it was shipping FedEx I would have taken the gamble with Amazon and gotten in A LOT quicker! The initial six day ship time I think was fifteen in the end. The e-mail I sent to seller about this (granted I knew what they would probably say) was never responded to.
Needless to say, the basket that I thought I was ordering was NOT what I thought I was getting. It wasn't until I went back to find out what the deal was that I noticed the small blurb about a manufacturer "redesign". In short, it's not the same size and only passingly resembles the original in the fact that it's a basket with two lids. Redesign in the case is a nice way of saying it's smaller, made cheaper, but you're still paying the same price. I had to remove one of the snap off baskets from the old piece and wedge it at the end of the new one to keep it from moving around in the dishwasher.
For what I paid with tax and shipping I could have gotten the exact same basket off of Amazon and gotten a whole lot quicker, and the apparent laissez faire attitude when it comes to keeping item pictures up to date seriously makes me leary of purchasing again.

Over 30$ for a piece of plastic that took less than a penny to make. Your profit margin is piracy. This part was way over priced.

Site was easy to find the part. Part was correct. Tutorial video was helpful.
Standard delivery was $7 for 3-5 BD. Paid $9 for 2-3 BD delivery but, got 6 BD delivery.:-(

If you are not a professional, this is hard to do without any written instructions.
The package took a long time to arrive for the amount paid for shipping.

This will be the second or maybe the third ctisper drawer replacement I've had to order for my Whirlpool side-by-refrigerator/freezer and at $107 a pop is getting ridiculous. Front drawer panel pulls right off the drawer with no force being exerted on it. Construction shows nothing holding the front panel onto the drawer, just snaps on which mean it can come off the drawer easily.

I wondered why the price was so high, but after I got the replacement part, I found out why. It was the entire ice maker kit with all the accessories. What I thought I had ordered was just the ice maker. PartSelect always has good parts though. I have used them before. Just a little misunderstanding on what I was ordering this time. Wasn't very well defined in the product description, but the price should have alerted me. Mia culpa.

I ordered from this site because they Promised fast shipping. I even paid an extra $10 for expedited FedEx shipping. It still took three weeks for me to receive my part. When it did finally arrive it was exactly the correct part and fit perfectly.

Right part but too expensive and shipping was outrageous. A clip cost 32 and shipping was 8. The clip weighed less than an ounce.

I think the seal fits but now my fridge door won't stay closed, so that is frustrating. Maybe if the seal came with instructions on how to install the seal it would work.