Partselect

I ordered a grill part for my Kitchen Aid Stove on Aug. 14.2019. I was told it would take upto 6 months for the part. It is now Aug. 11.2020 and yet no part has been sent. No updates either. If you call you get directed to their website. If you message them online, you get an automated response. This place is obviously run by "dummy robots". I want my money back and will order from elsewhere. Their service is terrible. STAY AWAY FROM THEM

The needed dishwasher bottom rack was accurately described on the firm's site and quickly shipped; it fit perfectly, even though the rack purchased was for a different branded dishwasher. We found this company very good to do business with, including having a readily accessible customer service phone line available for information, to check order status or questions, and we won't hesitate to again do business with them again, as needed.

Made an order on a wednesday at 4pm. On the page of the item I wanted it said « if you order within 4h we will ship today ». 24h later, no shipping notice. I called and they said that I ordered slightly after 4pm so they were closed (even if the page said to order within 4h). Ok. I'll wait. 48h later, still no shipping evennafter calling them again and writing to customer service. I will clearly svoid this company in the future. They are not reliable.

I needed help with refrigerator drip pan and spoke with Dave Little of their customer service team. He was friendly and helpful. He even looked up an instructional video to help me replace the drip pan.

I was able to repair the pan and did not need a new (so far). Dave Little saved my $700 in repairs.

Although I cannot speak to the quality of their items I can solidly endorse their commitment to a great customer experience!

Thanks again Dave!

I ordered a part on Nov 18th 2021, however today is Jan 15th, 2022 and I have no communication from them.
Eventually I went on Amazon and ordered it, received the part yesterday (within 5 days).
My order# was ******* and i cancelled it. The disappointment was the lack of follow up either by phone or on the link to the order itself.

I needed plastic door shelves for.my Maytag. I put in my model number on their web and it took. Me. Right to my parts for my. Model. Real Easy. I put my order in and got my order in days via FedEx They were the same quality as my original door shelves. I plan to order from them again. They are an A+ company. I Highly recommend them.

Bought a timer from Partselect for my dryer. Realized after installing it that in fact it was my turn knob that was not working since the dryer wouldn't start with new timer. Returned the timer in exactly the same condition, in exactly the same packaging with no use, within the 30 day refund policy return deadline and got no refund because the part was "installed." What a joke.

Highly recommended for your part needs. You can trust these folks to fulfill your order in a trimly manner. We will continue to support them with our business.

Orered a part I did not initially receive with an origional order. They said would be 3-5 business days for delivery. It has now been 10 days and I apparantly still have a week to wait for it. Ordered on the 8th and it was not given to the delivery co. Until the 15th. I have had an oven in my living room for the whole time waiting. I will never trust these people to get me any parts ever again. Save yourself the aggravation and find another parts store

I like the site is user friendly and has help to install parts. Very disappointed that I ordered on a Thursday evening and paid $29 extra for over night shipping. I was thinking Saturday afternoon I would get part. Wrong I got the part late Monday. Turns out after my husband and dad took everything apart the heating element wasn't even the issue if why it wasn't getting hot. It was the timer. They were able to fix the timer without any extra parts at all. Don't waste money on over night shipping if end of the week because they do not deliver on the weekends.

Right before Christmas, as we were baking sugar cookies, we noticed that something was wrong with our oven. No matter how long we left the cookies in the oven, they would not bake correctly. The oven would not stay hot. For months we cooked with our toaster oven, stovetop, and microwave, putting off the purchase of a new stove. Finally, we did some research and realized that we only needed to replace the heating element. We ordered from PartSelect and quickly had the part we needed. Our oven works perfectly, and we spent less than $80. We are super happy!

Such a bad experience.
They didn't even stand behind their own words. Customer service is the worst one ever, the man I was talking to was so rude. Better not even try.
Return is more expensive than throwing everything away...
Don't fall for their service, they have no idea what they are doing.

The part i ordered for my fridge arrived quickly and snapped right in don't you wish everything in life was this easy

So very easy to find part needed
So easy to order
Arrived on time
Easy to install - instructions on same page as part description
Only downside - was shipped via Purolator. Always poor delivery service in Kelowna, BC. Canada Post much more timely and reliable.

Over several years I have had cause to order parts from Part Select. I have always been happy with their assistance line and their prompt shipping. My last experience was a bit different but I am still a fan of Part Select. The oven in our kitchen range had stopped operating. I sent an email to the assistance hotline and they suggested two possible parts; one of which was obsolete. I tried the other part in hopes of resurrecting the oven but no joy. I really don't feel too bad about it because we realized that the range was over 15 years old and had been good to us.

Sent me the wrong part and then didn't refund the full amount. Complete waste of time and money. Good luck dealing with their customer service. RepairClinic.com was much better to deal with.

When I ordered a part for my washing machine they promised it should arrive in 3-5 days, after 14 days CSR told me they do not have a clue when is going to be shipped from the supplier! Last week they told me it is arriving by Friday for sure, today is next Thursday and I finally canceled. Bunch of liars. Do not do business with them.

Had a small problem with my order. Called and talked with customer service. Excellent service. Made sure I found the right part even if it came from a different website.

They were Rt on top of what I needed and everything was correct thanks I will alway use partselect from now on

I ordered a part to repair a drawer in my refrigerator and it came in two days. It was easy to replace the broken part with the new one. I was very pleased with the whole experience and would certainly recommend your company. Good job.

The tiny bulb in my dryer burned out and I searched the internet to find a replacement as local big box stores did not carry those. I ordered one and when it arrived I installed the bulb. It did not work. I expressed my dilemma to my son and he recommended Part Select. He had ordered something from them and had good success. I found the web site, looked up the part, ordered it and 10 days later the bulb was installed and working. I would highly recommend this company to anyone who doesn't want to have the experience I had by ordering something from a company that only offers cheaper and inferior parts.

Unbelievable, I just purchased ONE small metal grease filter and it cost over $80 CAD. I will be returning and will not order from this company again.

I ordered a fridge shelf. It arrived a little later than I expected. But it was WORTH THE WAIT. Packaging was great, the part is exactly what I needed. I am very happy with my order.