• Parts People

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Overview

Parts People has a rating of 4.9 stars from 185 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Parts People most frequently mention customer service, fast delivery, and timely manner. Parts People ranks 4th among Computer / Laptop Parts sites.

  • Service
    6
  • Value
    7
  • Shipping
    7
  • Returns
    2
  • Quality
    7

What reviewers want you to know

Positive highlights

  • Customer service was awesome and I received the part quickly.
  • The parts people are always my first choice when looking for laptop computer parts.

Critical highlights

  • For some reason your web site would not recognize my service tag or express service code for my laptop.
  • I paid the higher price to make sure it worked with my Dell Laptop.
How would you rate Parts People?
Top Positive Review

“Value for money”

Efren K.
6/17/22

Stumbled upon on this website by luck when searching for WI-FI adapter. This is my first purchase from here and I'm impressed by the service and pricing. Will come back again!

Top Critical Review

“Wrong product provided”

Jonathan S.
3/21/18

The company provided me with the wrong product despite a clear description and picture on its website of what I ordered.

Reviews (185)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (10) parts people (10) fast delivery (5) replacement parts (5) computer parts (5) service tag (4) dell laptop (6) dell parts (3) 2 weeks (3) right part (6)
Thumbnail of user efrenk6
1 review
0 helpful votes
June 17th, 2022

Stumbled upon on this website by luck when searching for WI-FI adapter. This is my first purchase from here and I'm impressed by the service and pricing. Will come back again!

Products used:
Intel AC200 Wifi Card

Service
Value
Shipping
Quality
Thumbnail of user kameronr
1 review
0 helpful votes
March 5th, 2018

Seriously, I cannot recommend Parts-People enough. I provide desktop support for a 200+ employee company and we use almost entirely Dell computers. Once warranties expire I can fix pretty much any problem that arises.

This was the second LCD screen I have purchased and it was installed without any issue. Looks just like it did when it was brand new. This wasn't my first purchase, and won't be my last.

Thumbnail of user markb488
1 review
0 helpful votes
March 15th, 2018

I ordered a video card from them that worked perfectly but was too large to replace the computer cover. I wrote them an email and called them as soon as they opened for business at 10am CT. They had already read my email sent just before 10am CT, they then sent me the correct part free of charge and return shipping for the wrong part... no questions asked. Definitely will do business with this company again. Great people on the phone, no waiting, 5 star service. All this for a video card that cost less than $40! AMAZING!

Thumbnail of user aliyar1
1 review
0 helpful votes
April 4th, 2018

I have ordered from this site several times. I have always received the correct part in a timely manner. Communication from the company regarding shipping and billing have always been clear. This site is easily navigated and comprehensive. The site is what gave me the confidence to fix my laptop on my own after Dell refused to honor their warranty and tried to charge me an insane amount to install a $40 piece of hardware. I have now repaired that original laptop, plus upgraded 2 more with pieces from this site.

Thumbnail of user sekharc
1 review
0 helpful votes
February 19th, 2018

Delivery time is fast and effective. An order item was well protected and safe too. I am glad to receive this order item on time but I came to know that I accidently ordered a wrong item for me. So, I am returning back safely. However, delivery system of Dell corporation is highly appreciated and I would be one of the customers in the future if I need something from here. Thanks

Thumbnail of user michaelc600
1 review
0 helpful votes
March 18th, 2018

For some reason your web site would not recognize my service tag or express service code for my laptop. I relied on the fact that the web site said the screen was for a studio 1737. Unfortunately it was the wrong screen. It would have cost more to return so I just had to source from another vendor. I had a service tag of 4GYBH1.

Invoice #*******
WU316 Dell Studio 1737 / Precision
M6400 RGB LED 17" WUXGA LCD Screen - LG Philips - WU316 $79.95

Thumbnail of user jerryh116
1 review
0 helpful votes
April 1st, 2018

I received my order, replaced the damaged keyboard that my wife spilled coffee creamer on, and is working great. Thanks so much. Will definitely recommend you.

Thumbnail of user romainp2
1 review
0 helpful votes
February 2nd, 2018

They ship internationally at no extra cost compared to domestic shipments!
Ordered a part for my Latitude 7480. 10 days later, I received it in France, much earlier than expected. Thank you so much!
Customer support is also great. Got a response to my question over email in 24h.

Service
Value
Shipping
Quality
Thumbnail of user sandyj48
1 review
0 helpful votes
February 23rd, 2018

Will use them again! Great product and great price, very happy all around. Wish I know about this company long ago

Thumbnail of user gaulm
1 review
0 helpful votes
April 5th, 2018

Just the parts I needed. Perfect fit. Wished I had known about this company a couple years ago. Will be visiting their site more often to get my computer parts on my next project. Thanks!

Thumbnail of user nathans94
1 review
0 helpful votes
March 2nd, 2018

Received the part, marked down as refurbished but it looked brand new to me. Fitted perfectly. This is my second purchased with my first one almost 10 years ago. The service is still excellent.

Thumbnail of user tylerm234
1 review
0 helpful votes
June 27th, 2020

I would like to thank you for the quick cooperation with my order. I appreciate it. What is more, I like your site, it's so simple and easy to navigate

Thumbnail of user keithk61
1 review
0 helpful votes
February 7th, 2018

I've purchased from parts-people for several years. They're an extremely ethical and helpful company. They noticed that I had purchased an incorrect part for the refurbished laptop I was buying. They let me know and saved me money. What awesome customer service. I will definitely buy from parts-people again. I really wish more companies were this good.

Thumbnail of user hunterr21
1 review
0 helpful votes
March 5th, 2018

I was able to replace the bottom plate in my laptop perfectly, thanks Parts-People, you really helped a brother out.

Thumbnail of user juanm171
1 review
0 helpful votes
March 29th, 2018

The "Parts-people" delivered the product exactly as described. The product arrived in excellent packaging and within the delivery window described. I as a testament of the product effectiveness as I am writing this very review with the keyboard I installed. I highly recommend their service.

Thumbnail of user sayeedd
1 review
0 helpful votes
January 14th, 2018

These guys saved me big time by having a system that could verify that my part was correct and by having expedited shipping available. Thanks!

Thumbnail of user lauraw182
1 review
0 helpful votes
March 16th, 2018

I received my laptop battery for a great price, with quick timing. Thanks for the great service! I would certainly refer and reuse this website.

Thumbnail of user janl75
1 review
0 helpful votes
March 29th, 2018

I bought a replacement power jack for my Inspiron 15 (5555). Heard of issues replacing with 3rd party parts, so there was peace of mind in buying refurbished Dell parts (without paying the ridiculous Dell price).

Replaced my jack last night using the provided how-to video, and my problem has been solved. Feels like a brand new computer again. Site was easy to navigate for parts, upgrades, and how-to videos. Would use this service again.

Thumbnail of user charlese89
1 review
0 helpful votes
December 12th, 2017

Parts-People does a superior job in providing support and paying attention to detail. Great selection of Dell parts and enabling customers by supplying detailed DIY videos for repairs. Shipping is quick and arrive in a timely manner.

Tip for consumers:
Be sure to register with Parts-People for the best response in service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user scottd121
1 review
0 helpful votes
December 31st, 2017

Got the correct part quickly. Thank you! Great job. I am really impressed with the quality of your service.

Thumbnail of user seanh103
1 review
0 helpful votes
January 29th, 2018

Very easy to find the part I needed, great results. I received my order quickly and on time. Thanks!

Thumbnail of user marcog48
1 review
0 helpful votes
March 15th, 2018

Easy to find online, shipped on same day of order, cheap shipping to Denmark 5$ (excl. Danish custom clearance), fantastic online repair guiding

Thumbnail of user adityag4
1 review
1 helpful vote
March 31st, 2018

The order came on time and perfectly fit the issue I was trying to solve. The key board works perfect!

Thumbnail of user pavlosm2
1 review
0 helpful votes
January 27th, 2018

I was trying to find this item (genuine Dell laptop sleeve), which I lost it in a business trip in Crete Greece, for 2 years now. Finally after a lot of searching in google and with no luck in big stores and Dell Store, this website had it. I couldn't believe it but I ordered it. I wanted to get it urgently and to find out if really was the appropriate item. Yes it was! Excellent guys I will keep on shopping anything I need for my Dell from you. Keep on the really good work, Pavlos Megalovasilis

Thumbnail of user robertg353
1 review
1 helpful vote
February 12th, 2018

I needed to replace the entire touch screen and upper lid assembly on a 1.5 yr old Inspiron. With Dell's inventory cycle, Dell was not distributing these parts. With low inventory, suppliers were gouging prices (including used on Ebay). Parts-People had new, genuine parts at very fair market prices. In addition, their computer model parts search engine on their website makes finding the CORRECT parts incredibly simple. Parts-People will be my go to source for computer parts and I will share my experience with other IT professionals I know.

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About the business

One Year Warranty and Free Tech Support with Purchase. At Parts-People.com, we have been committed to offering the best Dell parts and Dell laptop repair services for the past 16 years. Browse our Dell Laptops and Dell laptop parts here now!

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4.9
185 reviews
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