ParkSleepFly

Booked Embassy psf deal in Bloomington, MN. They have no shuttle you must pay for taxi to/from airport, this was never stated. No confirmation was ever received from psf, which resulted in driving all over MN bc there are 2 Embassy's. The whole thing was a mess. Psf will never respond to your email, review or phone call. I'm bringing this to the BBB now. Shoddy practices with no customer accountability is unacceptable.

Don't even think about using this company! I believe it's a total scam. I booked a hotel in Philly and then read all the negative reviews about the hotels and lack of shuttle services. I then decided to cancel and was promised a total refund which I never received. Only a partial was given. I emailed them and they have yet to acknowledge my complaint. I am now filing my claim with my credit card company.

Had a "confirmed" reservation for econolodge in Grand Rapids, showed up there and they turned us away despite my showing them the confirmation number and receipt, had to scramble for another hotel to make our flight. Like so many others on here I have been trying to contact customer service for the last 6 days and I expect there will be no response. They are truly a scam! And the worst customer service I have ever experienced! Stay away!

Don't even think about using this company! Total scam! It sounds great in theory so that's why I booked with them. I got to the Radisson and they didn't have a reservation for me and said they don't do business with parksleepfly.com. I had to pay much more at the last minute through the Radisson on-site since I only had 6 hours before I needed to leave. I contacted parksleepfly.com to refund my deposit. 6 days have passed and no response from them. I'm going to have to sit on the phone with my credit card company to get my refund now

We purchased a 17 day park and fly. Well, we got caught in the COVID 19 nightmare and had to fly back from Europe after 3 days. There is no way to contact this sham company other than filling out a "request" to speak with someone. Guess what? It is now 5 days later, we are back in the USA and still no word other than "we are experiencing high volume of requests". Fortunately Hilton has never done me wrong and they made things right on the back end. This company needs to go bankrupt to save the public!

Hotel was nasty so did not stay, they would not refund since the manager refused. It was a waste to use them since they don't go to bat for their customers, instead listen to the manager. All it did was create stress and more costs for us since we had to find other last minute arrangements. What should have been a stay, parking and shuttle for $132, it cost us almost $500 for another hotel and parking. Check out the hotel it's nasty. Microtel DIA Airport Tracy, the manager is rude and can't do her job.

My flight was cancelled, it was necessary to rebook my flight via another airport therefore another parksleepfly.com location. The website lists email, chat and phone as contacts, however there is no phone or chat feature. Several messages were sent to parksleepfly.com via there website email, with the only replies being will contact you soon…. It has been over 24 hours since the first request was sent.

This company charged more than the hotel price. I've just checked into the Best Western and park sleep fly charged me 110.00 plus their 22.00 for the booking. The front desk said their nightly rate is a lot less snd upon checking I see it's priced at 65.00. Don't use this company.
Jacque williams. 5-16-21

I booked a hotel for a night plus parking. Never received a confirmation. Tried to cancel within the 24 hour window. Was charged by both the hotel & park sleep fly. Both companies saying I needed confirmation from the other. I feel like I was completely scammed. Would never use this service. They charged $62 for nothing & the Hilton hotel charged triple the room rate. Still trying to get a refund.

Booked hotel and parking through parksleepfly website. Noted during booking that parking was for ten days total. Upon hotel check-in, was given a certificate for EIGHT DAYS of parking and told that anything extra would be charged at a daily rate. Indeed, after returning (nine days), was charged for an extra day. BE AWARE - no matter how long you are gone, the parking ONLY COVERS EIGHT DAYS. It was only one extra day for us, but I hate to be the person that's gone for three weeks, or a month.

Agreed to a full refund for cancellation. Claimed "check was in the mail" and gave no additional information to enable a trace from the post office when check never showed up. Painful lesson learned.

Try to cancel a reservation with the hotel associated with PSF and be in for a world of trouble. The hotel uses outside agencies who can't help you, the hotel itself cant help you and PSF won't help you without a cancellation from the hotel which sets up a circle jerk that has been going on for almost 10 days. No one takes charge of your reservation. If you can understand the people you are speaking to, it's obvious that they don't care what happens to you. Spare yourself the grief and avoid this inferior service. Rated 0.

I question the credibility of this company. My reservation on the PSF site showed that the hotel + parking was confirmed. I called the hotel (twice to be sure) to double check my reservation--a room and 9 days of parking--and they had no reservation under my name. I used the Contact Us feature on the PSF site. Customers cannot speak to an actual person on the phone, you have to email them for assistance and you receive a generic response about volumes being high and they'll respond as soon as possible. It's been almost 24 hours and no response. Other reviewers wrote that they never heard back from PSF in similar situations. I had to make alternate arrangements that were last minute, so much more expensive. I have asked for a full refund of the amount they charged up front...we'll see if they actually issue a refund. I don't trust them at all. I will never book through this site again. What kind of company doesn't have customer service representatives who can assist you immediately if you're experiencing challenges with your reservation? The hotel advised me never to use these third parties and to book through the hotel directly. That advice was not super helpful since the hotel didn't have availability, but I will definitely remember this in the future. This was a terrible experience and a massive headache. I'll save myself the drama next time and pay a bit more to ensure I have a confirmed reservation by booking through the hotel.

We were in Europe on a river cruise and contracted COVID on the trip. We had to isolate for five days. The hotel was unwilling to help us because we had contracted their services using a third party—ParkSleepFly. No problem. So, we contacted ParkSleepFly immediately upon receiving our positive COVID results. There is no way to directly communicate with ParkSleepFly you must email them. Your email generates an automatic response thanking you for you email and that a customer service agent would respond as soon as possible to our issue (it took three days). They go on stating that they are handling higher than usual amount of customer inquiries (blah, blah, blah). Their response was less than helpful. They said, "Unfortunately, we are not able to make any changes to your reservation. You may wish to cancel the original reservation and submit a new one that better suits your needs." Not every issue associated with travel is your fault. You have to have a way to resolve them somehow. I HIGHLY recommend that you not use ParkSleepFly. I will pay extra and deal directly with the hotel in the future.

Used ParkSleepFly for an upcoming cruise. Paid a deposit for 2 beds, parking for a week and shuttle to and from the cruise. Called the hotel directly, they said I did have a reservation (paid for with points strangely) for 1 bed, no additional parking and no shuttle reservation. I emailed PSF, they emailed me back to say it was fixed. Called the hotel, still 1 bed (2 beds no longer available at all), no parking, no shuttle. The PSF Refund policy says to cancel directly with the Hotel then provide them the cancellation number for your refund. The hotel cannot cancel reservations from a third party vendor...which PSF obviously is aware of. I only paid a deposit, so that is their business model apparently, just scam people out of deposits.

I made a reservation ID ******* for 2 nights hotel near BWI plus parking at the Clarion *******300. Although I explained to the night clerk that we had prepaid using sleep-park-fly, he charged our credit card for the night, even though he told us it was "only for incidentals". When I called to dispute the charge, the manager would return the call - which he never did. I will call my credit card tomorrow to dispute the charge.

Went to hotel and was told they had no contract with them... Ignored my request for a refund. Do not use this company.

We booked a room through parksleepfly because it sounded like a great idea. Turned out that the room at the Eagan Hampton was dark, dingy, and dirty. The window treatments were hanging at half mast and were broken completely so we couldn't get any natural light. When we turned on the AC, our room was flooded and stayed that way until we checked out. We asked for a different room and were turned down. Looks like they reserve these expensive, junky rooms for the parksleepfly residents.

Well should have read the reviews! Had a confirmation for airport hotel, one night with parking. Arrived at 11pm and the hotel has no record of us. Have to sit up in the airport until dawn. This is a SCAM DO NOT USE THIS COMPANY! We are reporting to the BBB and OIG. There's no way to contact them, the email won't work and the phone states only open certain hours (yet to be verified). Cost our family time, money and sanity waiting for an international flight. Shame on you and you will be exposed.

I'm charged extra fees without explanation, and the customer service is arguing with me about their own business' limitations and will not look into their vendor's behavior in charging their paid customers extra $$$ beyond the initial contract. They are also not reading the history of the complaint for what has already been explained in previous emails that there wasn't anyone at the lot for me to talk to, there was no receipt printed out, and wants me, the customer, to go the extra mile to find me credit card statement for the exact amount of the charge rather than doing their job to help me the customer.

This company has a no cancellation policy but when my airline changed my flight by a day they wouldn't allow and said they have a no cancellation policy …. I'm not canceling! Never use this company! Book thru the hotel and say yourself the hassle! No star!

I made a reservation today using this site but the hotel has no record of the reservation. I have tried multiple times to contact them but never get a response. I can't cancel because that requires a hotel cancellation number which the hotel can't provide (because they don't have a booking). Ridiculous!

So I made a reservation online, when we arrived at the Comfort Inn, we found that our reservation was for the comfort Inn on Morrissey Road instead of at the Comfort Inn in Revere Ma. The comfort Inn did help us to get a room and car reservation at the revere location but when we tried to cancel the reservation at the Morrissey Road location, we were told we had to cancel thru Park sleep Fly because that was where we made them. So we called and left 3 messages...never got a response. I did get an email saying I should cancel with the hotel...the hotel says I had to cancel with you...I tried to cancel via the email link, it wouldn't accept my information. (see attached). After going back and forth, the Comfort Inn in Revere did call the Morrissey Blvd. Location and was able to get my room cancelled. I still lost my deposit of $45.34 from park sleep and fly but I shouldn;t becasue I did try to cancel within their 24 hour period. I will chalk it up as a lesson learned and will NEVER use Park, Sleep Fly again!