• Parcel2Go.com

Parcel2Go.com

Overview

Parcel2Go.com has a rating of 1.27 stars from 473 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Parcel2Go.com most frequently mention customer service, live chat, and next day problems. Parcel2Go.com ranks 431st among Shipping sites.

  • Service
    111
  • Value
    107
  • Shipping
    107
  • Returns
    93
  • Quality
    102

This company does not typically respond to reviews

Positive reviews (last 12 months): 9.1%
Positive
3
Neutral
0
Negative
30
96
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Terrible terrible customer service, literally never seen worse.
  • Failed to deliver on time You cannot easily contact them because there is no phone number.
How would you rate Parcel2Go.com?
Top Positive Review

“Suprised by the negative reviews - I have found them to be ok”

Steven R.
2/24/24

I am shocked by so many negative reviews. I have used them many times and they were ok. There are a company that acts as an agent or go between to recommend other couriers. Most of the negative reviews seem to be for bad service, damaged or lost goods from the courier. I suspect this would happen with any parcel broker - it is the courier who does the job who is at fault, surely? I have only had one issue - and Parcel2Go did respond and did resolve it. Not sure they are anything special, but at the moment I have no complaints and no reason to stop using them.

Top Critical Review

“Worst Company Ever”

Autistic M.
2/26/24

Quite literally the worst company I've ever had to deal with, which in this day and age is really saying something. Did not deliver on time, despite my business having paid extra, item was very expensive but arrived damaged so had to be returned and getting it returned has been a nightmare! Stay away from this awful company, they use UPS / go through UPS but they are terrible compared to them!

Reviews (473)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (117) phone number (35) day delivery (27) courier companies (13)
Thumbnail of user stevenr2152
1 review
0 helpful votes
February 24th, 2024

I am shocked by so many negative reviews. I have used them many times and they were ok. There are a company that acts as an agent or go between to recommend other couriers. Most of the negative reviews seem to be for bad service, damaged or lost goods from the courier. I suspect this would happen with any parcel broker - it is the courier who does the job who is at fault, surely? I have only had one issue - and Parcel2Go did respond and did resolve it. Not sure they are anything special, but at the moment I have no complaints and no reason to stop using them.

Service
Value
Thumbnail of user jonathanp900
1 review
0 helpful votes
May 23rd, 2023

Ive sent many HUNDREDS of parcels through parcel2go very cheaply no real problems. Ive had three delayed and its true they dont really like communicating with you but they work their way back to you in 2 to 3 weeks if they couldnt be delivered. Website is easy to use. Im happy to carry on with them. The thing with previous reviews here are people are only posting reviews when theyve had a problem, and often this is Evri or DHL to blame, nothing to do with parcel2go who just enable you to purchase the right service, they dont actually deliver anything. I like parcel2go.

Thumbnail of user stephenf66
13 reviews
26 helpful votes
June 4th, 2018

I've found Parcel2go generally very good as a service. Tracking information is adequate and the booking process straightforward. I've used it for a few years now and would recommend it.

Thumbnail of user rayj82
1 review
1 helpful vote
April 3rd, 2020

Very hard to find how to contact with them.
My order has an error, but I received refund, so I'm happy.

Thumbnail of user maxinee20
1 review
2 helpful votes
June 13th, 2020

Problems came from slow customer service, this is an area that needs work. Parcel2go needs a contact phone number because customers need to know that someone is paying attention to their concerns

Thumbnail of user djg2
3 reviews
3 helpful votes
May 20th, 2011

A very useful site for reference purposes: i. E. how much would a courier delivery cost UK to Australia etc. Also provides an efficient service 90% of the time.

However there are some drawbacks: insurance costing is through the roof (rip-off) for high value items; the site is temperamental at times (weak user interface); and they try to make you work on a 'pre-pay' system which is there to work in their favour.

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From the business

Get the best rates on parcel delivery from Parcel2Go. Send a parcel from just? 1.99 exc VAT, and compare parcel delivery quotes from cheap UK courier services! Book now!

Company Representative

Thumbnail of user diannef14
Dianne F.
Typically does not respond to reviews

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