Parcel2Go.com has a rating of 1.27 stars from 473 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Parcel2Go.com most frequently mention customer service, live chat, and next day problems. Parcel2Go.com ranks 431st among Shipping sites.
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I am shocked by so many negative reviews. I have used them many times and they were ok. There are a company that acts as an agent or go between to recommend other couriers. Most of the negative reviews seem to be for bad service, damaged or lost goods from the courier. I suspect this would happen with any parcel broker - it is the courier who does the job who is at fault, surely? I have only had one issue - and Parcel2Go did respond and did resolve it. Not sure they are anything special, but at the moment I have no complaints and no reason to stop using them.
Quite literally the worst company I've ever had to deal with, which in this day and age is really saying something. Did not deliver on time, despite my business having paid extra, item was very expensive but arrived damaged so had to be returned and getting it returned has been a nightmare! Stay away from this awful company, they use UPS / go through UPS but they are terrible compared to them!
I am shocked by so many negative reviews. I have used them many times and they were ok. There are a company that acts as an agent or go between to recommend other couriers. Most of the negative reviews seem to be for bad service, damaged or lost goods from the courier. I suspect this would happen with any parcel broker - it is the courier who does the job who is at fault, surely? I have only had one issue - and Parcel2Go did respond and did resolve it. Not sure they are anything special, but at the moment I have no complaints and no reason to stop using them.
Ive sent many HUNDREDS of parcels through parcel2go very cheaply no real problems. Ive had three delayed and its true they dont really like communicating with you but they work their way back to you in 2 to 3 weeks if they couldnt be delivered. Website is easy to use. Im happy to carry on with them. The thing with previous reviews here are people are only posting reviews when theyve had a problem, and often this is Evri or DHL to blame, nothing to do with parcel2go who just enable you to purchase the right service, they dont actually deliver anything. I like parcel2go.
Very hard to find how to contact with them.
My order has an error, but I received refund, so I'm happy.
Problems came from slow customer service, this is an area that needs work. Parcel2go needs a contact phone number because customers need to know that someone is paying attention to their concerns
A very useful site for reference purposes: i. E. how much would a courier delivery cost UK to Australia etc. Also provides an efficient service 90% of the time.
However there are some drawbacks: insurance costing is through the roof (rip-off) for high value items; the site is temperamental at times (weak user interface); and they try to make you work on a 'pre-pay' system which is there to work in their favour.
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