• Parcel2Go.com

Parcel2Go.com

Overview

Parcel2Go.com has a rating of 1.27 stars from 473 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Parcel2Go.com most frequently mention customer service, live chat, and next day problems. Parcel2Go.com ranks 431st among Shipping sites.

  • Service
    111
  • Value
    107
  • Shipping
    107
  • Returns
    93
  • Quality
    102

This company does not typically respond to reviews

Positive reviews (last 12 months): 9.1%
Positive
3
Neutral
0
Negative
30
96
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Terrible terrible customer service, literally never seen worse.
  • Failed to deliver on time You cannot easily contact them because there is no phone number.
How would you rate Parcel2Go.com?
Top Positive Review

“Suprised by the negative reviews - I have found them to be ok”

Steven R.
2/24/24

I am shocked by so many negative reviews. I have used them many times and they were ok. There are a company that acts as an agent or go between to recommend other couriers. Most of the negative reviews seem to be for bad service, damaged or lost goods from the courier. I suspect this would happen with any parcel broker - it is the courier who does the job who is at fault, surely? I have only had one issue - and Parcel2Go did respond and did resolve it. Not sure they are anything special, but at the moment I have no complaints and no reason to stop using them.

Top Critical Review

“Worst Company Ever”

Autistic M.
2/26/24

Quite literally the worst company I've ever had to deal with, which in this day and age is really saying something. Did not deliver on time, despite my business having paid extra, item was very expensive but arrived damaged so had to be returned and getting it returned has been a nightmare! Stay away from this awful company, they use UPS / go through UPS but they are terrible compared to them!

Reviews (473)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (117) phone number (35) day delivery (27) courier companies (13)
Thumbnail of user autisticm
1 review
0 helpful votes
February 26th, 2024

Quite literally the worst company I've ever had to deal with, which in this day and age is really saying something. Did not deliver on time, despite my business having paid extra, item was very expensive but arrived damaged so had to be returned and getting it returned has been a nightmare! Stay away from this awful company, they use UPS / go through UPS but they are terrible compared to them!

Service
Value
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Thumbnail of user paulw3024
1 review
0 helpful votes
March 6th, 2024

So i made a legitimate claim after the recieving company confirming that the parcel has not been recieved, i included tracking and apicture to ensure they had not recieved the parcel.
Parcel to go simply rejected the claim saying it was delivered to the correct delivery point, there seems to be no way to dispute this with them. So lesson learnt i am out of pocket, use a better company in future!
Not sure how to add the proof of purchase this is the ref P2G*******

Tip for consumers:
do not use this company

Products used:
sent a greenhouse cover

Service
Value
Shipping
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Thumbnail of user johnm13979
1 review
0 helpful votes
February 26th, 2024

I booked two cartons to be shipped from Ireland to Iceland via DPD. No problem booking on their website and paying the €120.00 ex Vat but cartons were returned 2 days later as that service does not exist... then why take the booking?

Thumbnail of user northmt01
1 review
0 helpful votes
January 16th, 2024

Avoid like the Plague!

I purchased a 'Next Day' service, with tracking and 'Proof of Delivery' at a cost of £10.14 including insurance.
It took over two weeks to arrive, tracking didn't show its whereabouts, no one knew where it was!
Eventually the destination, confirmed to me it had arrived.
Both Parcels2Go and EVRI (sub-contractor) consider this to be completely acceptable service and offer no compemsation for their failings.
The delay was escalated to customer services and eventually via Resolver, P2G point you to EVRI, EVRI point you to P2G, no one takes any ownership.

Tip for consumers:
Aweful experience.

Products used:
Courier

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Value
Shipping
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Thumbnail of user munibao
1 review
0 helpful votes
January 26th, 2024

Took 3 weeks this company to deliver my parcel and in the process they damaged it. The communication is non existence with these guys. They refused to relay the loss I incurred which was £100. They are liars and not worth trusting. 😡😡😡

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Thumbnail of user stephenj1241
1 review
0 helpful votes
January 12th, 2024

Parcel2Go: P2G*******
Evri: T00MTA*******899
Case ID: *******

EVERYTHING WENT WRONG!

I sent two identical packages via Evri through Parcel2Go. One turned up, the other did not. I took some pictures of the one that arrived with my customer correctly, and it turns out instead of listing the weight as 9.7KG, it stated <1KG - maybe a way for them to pay less?! Evri thinks this may have caused the issue

Eventually, Evri were quite helpful, but Parcel2Go are shocking! Everything is waiting for an update from the courier...

Then they lied and said it was found, and closed my claim! And I've got to wait more time again for them to contact the courier, in order to open the claim

My god I've never smashed a keyboard in my life, but Parcel2Go pushed me to it!

Do yourself a favour and only deal direct with the courier, and make sure they have a phone number first

Service
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Quality
Thumbnail of user lisap3358
1 review
0 helpful votes
February 25th, 2024

I would give them zero stars if I could.

An abysmal service from start to finish. Parcel2Go allocated me to Evri and they failed to collect the parcel so I had to take it to a drop-off in a shop. Not what you'd call secure as parcels could easily have been taken out of the parcel bin by anyone in the shop. The tracking did show that it got on its way though so I had hopes of it arriving, as scheduled, in the Philipinnes.

However, the delivery date came and went and I started the laborious process of chasing Parcel2Go via messages (no phone support). This went on for a couple of months after which they 'closed the file'. Despite all the tracking technology available they could not locate the parcel and it was deemed 'missing'.

They seemed more focused on the compensation issue rather actually finding out what had happened to the parcel. I didn't bother claiming the £25 compensation as it was British souvenirs collected over a 12 months period for children in the Philipinnes rather than a single item.

I wish I had just used one of the reputable international couriers direct instead of using this intermediary.

My reference was P2G******* if anyone at Parcel2Go is interested in looking into this case.

Thumbnail of user tonyc544
2 reviews
3 helpful votes
November 3rd, 2023

Avoid.!
I'm lost for words.! In 2023 how can companies treat there customers with such little respect. I'll let the photos speak for themselves.

Products used:
Dehumidifier

Thumbnail of user rafaldrag81
1 review
0 helpful votes
November 7th, 2023

I am extremely dissatisfied with Parcel2Go's poor level of service. My shipment was lost by Yodel, and my complaint was not addressed. Contact with the company was limited, and if I hadn't reached out myself, no one would have followed up on my case. Avoid this company at all costs.

Tip for consumers:
I am extremely dissatisfied with Parcel2Go's poor level of service. My shipment was lost by Yodel, and my complaint was not addressed. Contact with the company was limited, and if I hadn't reached out myself, no one would have followed up on my case. Avoid this company at all costs.

Service
Value
Shipping
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Quality
Thumbnail of user mark73wilshire
1 review
1 helpful vote
September 14th, 2023
Verified purchase

I returned a an incorrectly supplied shower tray that was in my possession for 3hours. Sent the way it came. They delivered it damaged and the supplier wouldn't refund or exchange. I insured the parcel and parcel 2 go refused to pay because all of a sudden the packaging was inadequate. Don't waste your time or money. USELESS THIEVING SCUM!

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Thumbnail of user annav926
1 review
3 helpful votes
February 17th, 2023
Verified purchase

Disgrace of a company! I should look up the reviews before ordering a service through them! Not only my parcel was returned to me month later completely damaged! I was promised by them a REFUND witch I never received! After many emails them stating that my details were forwarded to account s I will receive my refund between 5-7 working days! STILL NOTHING REACHED MY BANK ACC!
Scammers! Don't use their services!

Tip for consumers:
Don’t use it

Products used:
Courier

Thumbnail of user davids11173
1 review
0 helpful votes
November 8th, 2023
Verified purchase

Time wasters and rubbish system/QR/Drop off services - DO NOT BELIEVE reviews about "superb/excellent Cust.Service" - majority of these reviews are either paid or fake. They also tried to persuade me to remove a negative review - These are the worst brokers trying to make a dollar but their system does not synchronise with the courier systems. They generate QR codes that don't update immediately. Most of the orders can't be sent same day but next day due to same issue (not synchronising in teal time to be able to drop off the parcels!) - Did I say drop off? Sure enough. NOT ALL the drop off locations will accept parcel2go QR either, so better just use par el force evry or whatever - DIRECTLY - these guys meed to change a lot of things until their services will work flawlessly. At present its a hit and miss and with busy businesses you just don't have the time to waste with them and their rubbish dated systems and services.

Tip for consumers:
RUBBISH Cust Service, their QR code works on/off
Playlist a lot of location where you can drop off the parcel, however not all the locations accept their code because it’s not updated with the couriers system in real time. Basically waste of time completely..

Products used:
International EU Parcel postage

Service
Value
Shipping
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Thumbnail of user roniteh
1 review
5 helpful votes
July 6th, 2023

I paid for parcel2go to pick up a parcel from England it was an expensive parcel worth $800.00 I also paid for insurance to ensure I would receive the parcel and if lost Iw old be compensated. The parcel was lost through Australia post and I was given and presented letters (twice) to state the parcel had been lost. Parcel2go refused to pay the insurance on the parcel and their communication was non existent. I suggest never to use this company they are unethical and dodgy

Tip for consumers:
I WILL NEV4ER USE THIS COMPANY AGAIN

Products used:
4EVEN THOUGH I PAID FOR INSURANCE HAD PROOF THE ITEM WAS LOST THEY REFUSED TO PAY

Service
Value
Shipping
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Thumbnail of user gillh37
1 review
2 helpful votes
August 22nd, 2023

Horrendous experience-Never use this company to deliver goods abroad. When things go awry you cannot speak to anyone! I spend over a £120 forwarding a piece of ART to the USA that was sent to me in error by the Canadian artist ( let no good deed go unpunished!). The art was collected from me on 22nd November 2022 and I was informed it was being held in customs for varying reasons depending on whom I encountered on the live chat - It never reached its destination and took until the first week of February 2023 to be returned to me in the UK! I have never been so stressed in my entire live! When it was finally returned to me, the artist paid for his Canadian courier service to collect it and it was united with its owner some 7 days later! I noted that P2G marked the item as 'Delivered" and claim "resolved "! You couldn't make it up. Some 22 hours of my life wasted on "live chat", unanswered e mails, what's apps, instagram, messenger over the 3 months
My advice is to send directly with your courier of choice and not P2G as you have no redress when problems arise...I was never even reimbursed!

Service
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Thumbnail of user jonathanc842
1 review
4 helpful votes
January 10th, 2022

Rubbish service. Lost or stole my parcel. When issue raised through resolver parcel2go miraculously found parcel and delivered it, however that was a lie according to the recipient who was in all day when it was allegedly delivered.
No response from parcel2go after my complains so zero customer service.
If you want a reliable parcel delivery service DO NOT use parcel2go. They are a dishonest company who do not give a dam about their customers.
Luckily the item sent was not valuable so I will have to just bare this loss and use a more reputable company for all my future parcels.

Tip for consumers:
Don’t use this company if you want your item to arrive safely!!

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Thumbnail of user abeelilyas16
1 review
1 helpful vote
August 26th, 2023
Verified purchase

I sent a Mobile Phone worth £400 with tracking next day. Evri had lost my parcel and told me to contact Parcel2Go as I found the deal with them. I contacted Parcel2Go and they literally said sorry there is nothing we can do. I explained I am struggling financially and really need the money as I was selling the phone to get myself a few things for my house but they just didn't care. I threatened them with letting the newspapers know what they had done and they just didn't care. They really did make my life hard and affected my mental health extremely also never refunded or respected me in anyway. I hope nobody ever has to go through what I did. Please Stay Away!

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Thumbnail of user karent2176
1 review
3 helpful votes
February 6th, 2023

Wish there was an option for 0 stars or negative rating. Don't waste your money sending parcels with this via this company & Evri. Parcel collected and then disappeared into the Abyss. No helpfull enquiries were made after I complained, just said it was beyond the 28 day claim period.

Products used:
Courier

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenb405
1 review
2 helpful votes
July 11th, 2023

They claim delivery attempts which have not happened. They return packages without attempting delivery. Both of these have happened on numerous occasions to me and others I know. They do not take responsibility for their non-delivery claiming it's the customer's fault (?!?!), their 'customer service' is rude and unhelpful, and they never offer refunds for lost items or non-delivered. Their 'delivery guarantee' is a joke! A horrendous 'service'!

Service
Value
Shipping
Thumbnail of user antfoulds
1 review
1 helpful vote
August 25th, 2023

Please do not use this company. They lost my parcel and refused to do anything about it. The people involved here are dreadful in my opinion.

Service
Value
Shipping
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Thumbnail of user wojtek66ww
1 review
0 helpful votes
September 18th, 2023

The parcel has been lost. They demand proof that I sent it and that it did not reach its destination. When I sent it to them, they wrote that these were wrong documents. This is a joke. Additionally, I bought insurance. This is unacceptable. I do not recommend this company.

Thumbnail of user angelikam14
1 review
0 helpful votes
November 30th, 2020

Terrible company
Terrible company, unreliable, disgusting attitude. Never use your service again. NOT RECOMMENDED TO ANYONE!
I feel powerless how one company treats people`s personal property so carelessly, destroying people`s personal things without bothering to inform the owners of the package at all. Without asking if you want to get your products back, whether they are okay or not. You take them and just destroy them. I ask why? Don`t you think that I have doubts that you actually took my expensive treatment preparation and you are trying to convince me at the moment, that you do not know what happened etc?
I really want to see some evidence, is it a picture or some kind of testimony, that my packaging was damaged and things were broken inside and you haven't taken them. I want some evidence of what happened to MY things, what you innocently destroyed.
You said that some liquid came from there, which is a lie, because there was nothing in my belongings that contained liquid. I can confirm with the papers that the package that came the previous day from Texcom was delivered to the DPD post next day. Also I have confirmations of bank statements. Is your company so unreliable that if I dont insure the contents in exact amount, it wont arrive or will be destroyed?
Send me a picture of my products before you started to destroy them!
In addition, I have a question as to why, for my part, I must begin to investigate, where my consignment is located without you bothering to inform me, that things had already been destroyed by that time? We investigated the status of our package, not that you signaled it yourself.
My child's health has been insanely affected by this whole situation, and you must take responsibility for your action. I have never experienced such problems with other companies.

Thumbnail of user loredanas3
1 review
5 helpful votes
January 22nd, 2021

Avoid! Robbery! Hidden costs! I sent a parcel to Italy, I paid for it and upon delivery, the recipient was asked to pay twice as much. Apparently, the new customs duties after Brexit. P2G doesn't let you know that there are extra costs. On the last, the recipient is informed that he must pay a very large amount otherwise the package will be destroyed. They seem to have the lowest prices, but in the end you end up paying three times more. It's a trap, be aware!

Service
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Thumbnail of user johnc6751
1 review
0 helpful votes
July 12th, 2021

I went through P2Go and used Hermes to send a £110 watch. I was advised on checkout to insure the item (highly recommed insuring the item) was what it said, although when filling out first part of the form it said I could not. I paid for postage with sign for and insurance. £9.90. It was undelivered, apparently driver was 10 metres away on three occassions and did not deliver, it was returned to depot (apparently) & I was informed it was being returned to me. It never left the depot and was never found. I got £4.20 refund from P2Go ( in good faith they said). After months of trying to get some form of compensation from CEO Hermes and from P2Go. All I got was Hermes telling me its down to P2Go and P2GO telling me that the item was uninsurable and that they had given me £4.20 in good faith and to get intouch with Hermes. Terrible service from both. I urge people not to use them.
It was obviously stolen from Hermes depot and they say its nothing to do with them.
Use a Trustworthy post instead!
AFTER seeing the TV reports laterly about Hermes. It justifies all I have said about them. UNTRUSTWORTHY

Thumbnail of user isobela6
3 reviews
16 helpful votes
July 26th, 2021
Verified purchase

I used Parcel2Go to send something next day delivery, as I was relying on it arriving on time. Arrives late and when I complain, they said well you didn't purchase "Guaranteed Delivery". Such a stupid service! You purchase something and pay good money for it, but then have to pay more to actually get the service you pay for. Not sure how anyone can run a reputable business like this, customer trust completely destroyed! Don't bother using them

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Value
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Thumbnail of user vijayc8
2 reviews
25 helpful votes
April 27th, 2023

Absolutely, it's a big fraud. My order number is P2G*******. First of all, their website is the worst one. The tracking doesn't work, and there's no real-time data. I chose the Personal option and sent some student items, such as books and clothes. However, they returned the parcels without giving me any reason why they sent them back. They charged me £370 and said there would be no refund. They didn't even deliver it and collected and returned it the next day.
2 parcels value around £40 but i did pay £370 because there are some important half-written notes etc.
DHL/Parcel2go won't tell you upfront that we shouldn't send clothes and books.

Tip for consumers:
Absolutely, it's a big fraud. My order number is P2G114425256. First of all, their website is the worst one. The tracking doesn't work, and there's no real-time data. I chose the Personal option and sent some student items, such as books and clothes. However, they returned the parcels without giving me any reason why they sent them back. They charged me £370 and said there would be no refund. They didn't even deliver it and collected and returned it the next day.
2 parcels value around £40 but

Products used:
Absolutely, it's a big fraud. My order number is P2G114425256. First of all, their website is the worst one. The tracking doesn't work, and there's no real-time data. I chose the Personal option and sent some student items, such as books and clothes. However, they returned the parcels without giving me any reason why they sent them back. They charged me £370 and said there would be no refund. They didn't even deliver it and collected and returned it the next day.
2 parcels value around £40 but i did pay £370 because there are some important half-written notes etc.
DHL/Parcel2go won't tell you upfront that we shouldn't send clothes and books.

Service
Value
Shipping
Returns
Quality

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Company Representative

Thumbnail of user diannef14
Dianne F.
Typically does not respond to reviews

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