Parcel2Go.comReviews 479

Sent a fully insured parcel from the UK to spain to a family member with various items worth around £30 plus £10 for the delivery. After 2 months they finally realise its been lost and ask for supporting documentation that its been lost, I send them loads of documents confirming what was inside and with the tracking status, etc. They refuse to refund because I didn't send them the correct documents for proof of what was inside, even though I did send "myEbay" screenshots and they told me that would be allowed. So I lost £40 on these thieves, Stay away

I booked a delivery to Austria with some trepidation, given some reviews, but noting that one respected review site rated them 4/5 from 94K reviews.

Parcel2Go arranged it through Parcelforce at £90 less than booking it direct. The parcel was collected on a Monday, as arranged, and delivered the following Monday, with tracking throughout the journey. And that during the Covid-19 lockdown.

I couldn't be happier with the service.

I paid the postage cost and my item price to a seller who I asked him to send my parcel. I received a broken overlocker sealed by hermes packaging trough parcel 2 go. I complained and requested my compensation via numerous emails, they kept ignoring my request despite they charge me £1.5 extra on booking to guarantee my parcel would be delivered safely. I ended up to buy the broken part for another £70 from Us plus labour fee to replace the part. Awful company, avoid them

Absolutely dreadful service. I rarely leave reviews for companies, good service or bad, but had a shocking experience with this company and I lost so much money I want others to avoid similar appalling service.

Was a first time user through a referral code from a friend with 20% off. As I had several orders to deliver, I thought I would take advantage. I sent 12 items on the same day.

4 of them arrived damaged or smashed, despite being extremely well packaged (1 item was in 6 layers of bubble wrap). Tried contacting their customer agents on their live chat - beyond useless, giving contradicting information about claims, do anything to stop you getting your money back even if you have insurance or not. Send you around the bend and do anything to avoid paying out.

Also - watch out as I have heard they sometimes fraudulently say a parcel is oversized and then charge surcharges and ask you to provide pictures of the item you posted to prove it measured correctly (?!), even when it was correctly measured.

Simple answer - DO NOT USE this platform, go directly to the parcel operators like Hermes, DPD, Yodel, Royal Mail who offer much better customer service and protection. Moral of the story - this service is cheap, but their customer service and aftercare is shocking if anything goes wrong. AVOID AT ALL COSTS (literally!).

Zero stars if I could. Possibly the worst courier service I have ever booked with.

Don't use them. SIMPLE. Their website states confirmed pickups and drop offs. We booked next day delivery. This means pick up Monday and deliver Tuesday.

Not pickup Tuesday because the courier couldn't be arsed and deliver Thursday.

I complained only to be fobbed off by a poorly spoken foreigners whom couldn't give a toss. Cancel or rebook... I don't care attitude. CRAP SERVICE.

THEY QUOTED OVER LIVE CHAT. WE CAN'T GUARANTEE OUR COURIERS COLLECT ON THE SELECTED DAY. NEXT DAY MEANS 1-2 WORKING DAYS. According to the foreign women. What planet do they live on.

Next day means next day. Fast forward two days later, another courier arrives to collect the same parcel. I feel for the couriers, their office needs shutting down.

STAY AWAY FROM THIS COMPANY. YOU ARE WASTING YOUR MONEY. TRY TNT, MYHERMES AND EVEN YODEL FOR A MORE RELIABLE SERVICE

0STARS...

Paid for next day delivery that never happened then after 2 full days of chasing them was told it would be within the next 6 days...! No apology given and the response was very copy and paste, after waiting 4 more days with no communication whatsoever and many more hours of chasing them up we were told they attempted to pick up the parcel and that there was nobody home, this was a complete LIE.! Then we were told they would try to pick it up again the following day even though they had LIED about trying to pick it up the first time...! Guess what happened next, the next day comes and nothing yet again...! Now in the process of chading a refund as I had to arrange for a far more competent company to deliver the package, this disgusting company should not be used or trusted by anybody and even if only one other person does not use this company the world would be a better place, AVOID AVOID AVOID...!