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PaperTrue has a rating of 4.6 stars from 339 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PaperTrue most frequently mention high quality, constructive feedback, and live chat. PaperTrue ranks 21st among Academic Editing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 16 days
Papertrue has a user friendly website that allows me to quickly & easily submit my manuscript, one chapter at a time, as I can afford to do so.). When I stipulated that I need an editor with Biblical knowledge who is skilled in editing end-rhyme poetry with a specific syllable count per line, they found the perfect editor, Debrah Tyler. And, as per my request, they send each chapter to that same editor (to assure consistency). I am completely satisfied.
I have ordered to edit a script in FDX format with 3 days turn around. Today is a day 5. I've got an email with "completed work " instead of edited script, I've got EMPTY TITLE PAGE plus ONE empty, white page! In MS WORD format! I called the number they have on a website. The person who answered, speaks English worse than I do. And English is not my original language! Instead of solving the problem, he starts to patronize me and delay time. I asked for a refund. I have a doubt I will ever see my money again!
I scored an 8 of 10. I lost points due to formatting which is one of the reasons I hired an editor.
The works was not professional and misplaced and misspelled words
Hi Cynthia,
We sincerely apologize for the experience you've had working with us. This is not representative of our usual standards, and we will work hard to prevent this from happening in the future.
Our representative has reached out to you regarding a combined offer of a free revision and a free edit for your future orders.
Best,
Team PaperTrue
I expected style corrections, however the corrections they did are similar as Gramarly can do for less money... :(
Hey Sonia,
Thank you for taking out the time to review us. Our support team will be in touch with you within the next 12 hours and understand what went wrong. Rest assured, we will revise your document at no extra cost and make sure your experience remains consistent as it has been in the past.:)
Regards,
The PaperTrue Team
Hi Sonia,
We are very sorry to know that you were not satisfied with our service. We have made 60 edits to your 498-word document which is quite high for a short document. Our editor also left comments for alternate use of language to make the document more impactful and so it is disheartening to know that you didn't think that enough was edited in your document. We always try our best to satisfy our clients and we are disappointed to know that you were not. Our service cannot be compared to a bot like Grammarly which blindly gives suggestion without any context all logic. Furthermore, Grammarly will never make the changes for you but simply offer suggestions. Tests after tests have shown that human based editing is far superior to a bot based. We would like you and our customers to know that we also use AI based bots to assist our human editors.
Nonetheless, if you were to give us another opportunity to serve you, we assure you that we will change your mind about the quality of our service.
Thanks and Best Regards,
The PaperTrue Team
After 7 years of work, and research I submitted my dissertation to Papertrue for editing. $1600 for roughly 300 pages. After a week or so, I received a corrupt document. After trying to work with them (they are responsive which the only reason I gave a 2 rating), we discovered that some text had been lost and much of my work had been lost. I paid an additional $150 bucks to have my local computer guy try and salvage my document but in the end, I had to go back to an older version. At this point, with my deadline quickly approaching I tried to continue working with them, but to no avail they were completely out of their element in terms of being able to offer me quality service. In the end, my department and chair refused to accept any further efforts by this service and feared opening any document by them would corrupt their system. By the time, I threw in the towel with their inability, I was passed my deadline and needed to hired a local editor which costs me an additional $7500.
$7000 tuition and $500 in new editor fees. Now, Papertrue did admit to their faults and offered me a 25 percent discount, but they never honored it. They use PayPal as a payment method so between the two companies I got screwed. PayPal assured me that I didn't need to do anything and that they would guarantee me satisfaction. As per both their policies. PayPal paid Papertrue and told me that I would need to pay them. In the end, $1600 on a service they were incapable of giving and I never used costs me $9250. Reading the reviews others have left, leaves me to believe they may do well in helping with simple matters. Perhaps a short documents or even a shorter academic paper. But I would not trust them to do any significant work, especially doctoral dissertation, masters thesis, or even a book someone has spent considerable time and investment on.
I truly made a significant effort to try to work things out with them because they answer quickly and do sound professional in the manner they approach helping you or solving a problem. But in the end, good customer service and salesmanship did not equate to quality or even useable work and it cost me much more than money! BEWARE!
Hello Dr. Rafael,
It is disappointing to know that you were not satisfied with your PaperTrue experience. Our support team did the utmost with trying to resolve all your file delivery problems and our editing team did its best to give you quality editing while following the instructions given by you and meeting the deadlines originally promised to you.
While we do our best to give you the highest quality of editing, we cannot control corruption of files at the customer's end. All the files in our possession are maintained using standard software and are securely saved on our servers. This, in fact, has been the only case where we have received complaints of file corruption, which leads us to believe that the problem was not at our end.
As for the quality of the edits made to your document, we have internally reviewed the work done by our editors and have assessed it to be in line with the requirements you shared with us. Our editors have made about 5600 changes to your document which is a significantly high number for a 54000-word document. Also, our team revised your documents 3 times after the first edit was delivered, each time with a new list of requirements.
We understand that you are unhappy with the service, but I would like to assure you that providing our customers with the best possible quality of work and service is the mantra that we live by in PaperTrue and is evident by the numerous genuine positive reviews our team has on many review platforms.
Thank you for taking the time to review us and we wish you the best of luck in all your endeavors.
Regards,
The PaperTrue Team
Gain trust and grow your business with customer reviews.
PaperTrue provides expert editing and proofreading services for students, writers, businesses, and job applicants. We've helped over 52,000 clients submit flawless and impactful documents with refined language. Our services and support team are available 24/7, providing you with fast, affordable, and high-quality services tailored to your document. Get in touch today: https://www.papertrue.com/
Hi Nicole!
We regret that you had an unpleasant experience working with us. We have gotten in touch with our customer service and editorial teams.
The editing team has informed us that your document was carefully edited in accordance with the APA guidelines. They could detect no formatting errors in the document.
Our support team has tried contacting you, but we haven't heard back. If you could point out the particular formatting errors, we'd love to help you further.
Best,
Team PaperTrue