PaperTrue

1. Proofreading editor totally unqualified. After their proofreading, I spotted even more English mistakes than the proofreader.
2. The most important file was wrongly delivered. They delivered a wrong file from a different customer!
3. When I requested refund, they argued for hours and hours! Even after putting to Paypal (until yesterday), they still argue! What's the point of arguing? Papertrue delivered wrong file, those files delivered full of English mistake - even worse than my original file. I had spent at least 3 hours to entertain them and prove why they need to refund. (it's just a 2000 words file, and I spend 3 hours - almost longer than writing the concerned file) That's criminal!

They asked me to remove my bad post and they will refund me, anyway I have been with me like since July 19/ 2022 and they tried to play game with me, and different people lead the case to tell you how important your case to them. However, they are so bad in the review and customer services.

I am still with them till post this review.
My advice to you please do not waste your time or money with these scammers people.

1. PaperTrue claims that it is incorrect to say "the investor invests her assets". Instead, "the investor invests their assets" is grammarly correct.
2. PaperTrue claims that they issued a refund. This is not true. After a long series of emails communication, PaperTrue finally agrees to refund 15% of my money, on the condition that I remove all negative online comments about them.
Stay away from PaperTrue. This is a company located in Singapore. The editors may not be native speakers! I guess this is how they make money: send you low-quality service, and refund 15% if you complain. They will keep the 85%!

This site is fraudulent and takes money based on the number of working days, but you are surprised that it delays work more than the specified days without sending any notice and until now they refuse to hand me over the work even though I paid

I needed my paper to be edited and formated. Only very few edits were done on the paper. No formatting was done on the paper at all. I could have done the edits by myself instead of wasting my money. I wasted almost $300.00 for nothing. I am very disappointed. Almost everything on the paper came back the same way just as I wrote it. I was not impressed with the job at all.

BUYER BEWARE! I strongly urge you to save your valuable time and money by finding a company other than PaperTrue to assist you with your editing/proofreading and book design needs. PaperTrue's lack of professionalism and unacceptable work product has been a major disappointment...

Beware, the sample they provide you will be perfectly edited. I submitted two projects at the same time. One was a short story and the other was a 150-page manuscript. I got the short story back quickly, but full of new errors.

The errors were obvious, like sentences missing and double words (that that). I emailed them about the concerns and they asked me to highlight all of the mistakes and send it back to them (taking more of my time to point out all of their mistakes). I told them I could not afford to correct their paper for the 150-page manuscript because it was just an unacceptable expectation for a paying customer.

They assured me that the manuscript would be flawless. They returned it a month late and it was full of errors. Again, they asked me to highlight them, which I refused to do for the whole 150 pages. I asked for my money back, but they don't grant returns. Their policy is to "fix it" until you are happy (or too tired to complain). They assured me that the second time would be better and that they would have their chief editor fix it. Again, they sent the 2nd version back to me late and with obvious errors throughout the paper. I paid $1300 for this! So, I highlighted the work again (which took me two days) and I corrected all of the grammar and sentence structure issues.

I replied with a catty email saying they should hire me to edit their work. I never heard back from them. BEWARE of companies that don't have refund policies.

This place gets away with what they do because they have YOU highlight the issues so they can easily fix them

Nothing changed in my document after I wait two times for edits. No formatting, I cannot give my paper to my teacher like that. A big waste of money and time.

Paper true destroyed my novel. Gave me horrible advise. And refused to refund my 4,000$ don't get scammed by this horrible company, with non-existent customer service. STAY CLEAR! Your just getting robbed, and creating more work for yourself.

Terrible service. All our documents were littered with typos, grammatical errors, inconsistencies, incorrect formatting, and confusing or incorrect edits. They were offered an opportunity to do a second edit, which they did, and still the documents were not up to standard. Our request for a refund was refused. Avoid!

I used this company two years ago to edit my Graduate application. They did an excellent job. What happend this time?

I decided to return to Graduate school this year and submitted my personal statement to the editor. I used concepts typically used in sociology and historical writing to explain my ideas. Why did the editor change the names of the concepts? At one point the editor injected their idea into my paper, it seems.

The editor legit changed the conclusion that I presented in my personal statement. Why are you injecting your opinion into my research/ thoughts?

Also, are you familiar with inductive/ deductive reasoning? Why are you changing the meaning of my statement?

I made a complaint and a CSR said they would fix the issues. It took me 1-2 hours to highlight and go through the errors of the previous editor. I also sent links to artcles to company explaining my concepts. So ridiculous. While sharing my concerns, the CSR asked if I wanted to try their sister company instead to edit my personal statement. I said no thanks. Really, your site states that you expertise is in thesis editing. Could you not handle a 7 page document. Prior to sending my work to an editor - I'd actually sent it to supervisor who not only works in education but taught a major university in Toronto.

Please see attached screenshot of a chat that I had with a CSR PaperTrue Employee. Evidence they can't handle simple Graduate Studies Personal Statement

I was better off having my supervisor at my current place of employment proofread my work. Next time I use an editor, will use a different company or have one of my colleagues proofread my work for me. Unbelievable.

Literally the WORST company for editing and proofreading! All they care about is easy money they can get from you.

Worst thing happened: look at the picture I added. After 4 MONTHS the Director of Customer Experience ignored me completely, he got the review in "SiteJabber" and wrote me the attached email. PaperTrue is trying to hide the negative reviews in the dirtiest ways. Moreover, he continued to ignore me 100% after I replied 4 times to his mail asking him for the invites needed for the two other review portals they use. I had to fight PaperTrue for over a month to get those invites.

Worst customer service: endless lies, do not keep their promises, contradicting one another, give you NO cash back for huge mistakes they made, I have it ALL recorded and screenshot and it was sent to them.

Lowest level of edit:
1. None of the editors changed a research projects name into capital letters!
2. Moreover, you fill up a form with your request and they IGNORE it. I demanded the most important thing for me- a UK editor and they sent it to a re-edit with an American one! Without letting me know!
3. Those 2 did not read over the comments I asked for in the re-edit and just made a few cheap changes, so it will look like they had done something. The first re-edit literally edited over the first edits (meaning, the USA editor changed over what the UK editor changed) and that's it! How ridicules is that?!

The company will not tell you, but even if you pay lots of money for proofing in short hours because you are in a rush (let's say 6 hours), and they did a lame editing or ask you some questions they want answers to (to shorten their work time) and you send it again- it can take 24 hours!

I will happily send you all emails and chats I had with them and you could see it yourself.
*******@gmail.com
THIS IS A SHAME TO USE THEIR SERVICE! DO NOT DO IT!
(read the comment I wrote here to PaperTrue response for my review!)

My job, estimated to be done within 48 hours, was delayed for more than 15 hours. My assignment Rhys was submitted without proofreading. They were even reluctant to refund initially.

I am applying for medical school and working full-time. There are so many essays involve in applying to 22 school.

This website is a blessing. With my schedule, I can spend a night or two writing essays and in 24 hours or less. It will be edited. They do grammar, syntax, punctuation, but I was really impress on how they capture my thoughts and improved the vocabulary of my paper.

I even used them to edit my experience sections, short answers questions and essays for the application. Most important, I get quality work at decent prices. I wish I knew about them in college. Please take advantage of their services.

It is very effective and of great value.

I am giving it a recommendation for academic students. Thanks a lot for the help.

I got several messages after I gave this rating, and the only thing I can say is please stop contacting me in the future, and I won't change my rating. My professor original word is "too many errors on contents and footnotes", in which your editors guranteed that they are all corrected. A perfect excuse of the editor is that he or she is not familiar with the chicago rule on non-English resources, but I got a great service on another website which takes care of my paper more seriously. Before I submit my paper to papertrue, I already discuss my paper with my professor many times and he approved the idea, and he said it will be a great paper if I can reduce mistakes on grammar and footnotes. Clearly, it looks still same to my professor after your edit. You can call me subjective, that's fine. Free service next time? Thanks but no: I cannot take risk on another assignment. At last, no more contact please and I won't respond again.

My experience was horrible. They missed the deadline by over 2 months. The "finished" copy they sent back to me was riddled with errors, many added, for example
They changed
"I lit my cigerette"
TO
"I lighted my cigerette"
There were mistakes on every page. They won't even refund the money i paid. They offered me more services, that I have no faith in.

SAVE your money, this company is NOT for editing novels. After reading so many reviews I now assume the majority are fake/produced from papertrue itself.

I have spent 50 hours fixing the horrible mistakes they added to my novel so far. My friend is # 30h and not even 25% into it, after I did a run through.

I hope if your looking to have papertrue edit your novel, you think Twice.

NOT FOR EDITING NOVELS. SAVE YOUR MONEY!

Now they are trying to remove these honest reviews.
Read through their positive comments. It's clear that 4 people wrote them all. This is a scam company.