• Pandora

2017 CUSTOMER CHOICE AWARD

Pandora

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Overview

Pandora has a rating of 3.18 stars from 545 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pandora most frequently mention new music, internet radio, and charm bracelet. Pandora ranks 2nd among Radio sites.

  • Service
    23
  • Quality
    20
Positive reviews (last 12 months): 57.1%
Positive
4
Neutral
0
Negative
3
5
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What reviewers want you to know

Positive highlights

Critical highlights

  • There is no customer service phone number for Pandora.
How would you rate Pandora?
Top Positive Review

“Love Pandora which adds such Enjoyment to Mundane Activities.”

Kathy L.
6/16/23

I love Pandora and the choice of stations, playlists, etc. I listen to it constantly at work. I especially love the Great American Songbook songs; particulary Seth McFarland and Sinatra. I grew up in the 70's and never really bonded with rock, so for me, this is a rare find. My other comment is that is very easy. I listen on my laptop, no messing with a million apps, picking songs, etc. Love the radtio stations. Thank you Pandora.

Top Critical Review

“Pandora and Google screwed us”

Melanie W.
4/26/22

Signed on ad free for 4.99. We are on fixed income so when bank statement came in surprise! Being charge 9.99 a mth. I know seems like little, but when two homeless people with a rescue dog are living off 1600. A month ssi. It is a lot. Being screwed by Google and pandora. Do not use Google pay they don't care and pandora can't be reached. Use neither. Saddens. E to say they don't care about you or me!

Reviews (545)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
Thumbnail of user klmshook20
1 review
0 helpful votes
June 16th, 2023

I love Pandora and the choice of stations, playlists, etc. I listen to it constantly at work. I especially love the Great American Songbook songs; particulary Seth McFarland and Sinatra. I grew up in the 70's and never really bonded with rock, so for me, this is a rare find. My other comment is that is very easy. I listen on my laptop, no messing with a million apps, picking songs, etc. Love the radtio stations. Thank you Pandora.

Thumbnail of user jesser2
79 reviews
206 helpful votes
August 23rd, 2023

I love making stations and seeing what comes up. I tend to do "My Station" over the other options so it will eventually lead to Avenged Sevenfold.Or Selena Gomez. Usually both.

I've heard they don't pay artists as well, but I really enjoy it more than Spotify, which I have also tried.

Products used:
Music subscription

Thumbnail of user sc507
1 review
0 helpful votes
March 6th, 2022

I have purchased many items from the Pandora store in Katy, TX. The associates are very knowledgeable and interactive with customers. I have always had a great experience and will be returning as a loyal customer. SC

Service
Value
Shipping
Returns
Quality
Thumbnail of user zuzannas2
2 reviews
2 helpful votes
June 22nd, 2020

Your jewelry is stunning. I've got a bracelet and it is so great, beautiful and nice. I'll ask my boyfriend to buy something else for me.

Thumbnail of user melissas1526
1 review
0 helpful votes
April 7th, 2021

Very good customer service & experience. The company has been very helpful. The company will provide you with any additional information.

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user adanf3
4 reviews
8 helpful votes
August 29th, 2019

Music is an art form and cultural activity whose medium is sound organized in time. General definitions of music include common elements such as pitch (which governs melody and harmony), rhythm (and its associated concepts tempo, meter, and articulation), dynamics (loudness and softness), and the sonic qualities of timbre and texture (which are sometimes termed the "color" of a musical sound).

Thumbnail of user azizk7
1 review
0 helpful votes
September 21st, 2020

Absolutely astounding service! Truly amazing and very efficient. They were very polite and nice. Once I walked in I was greeted the most polite way. I was not only given the best advice on what to purchase but was also just amazed with the amazing attitude!

Thumbnail of user paulb350
6 reviews
45 helpful votes
October 24th, 2017

Pandora is a game changer for me! So easy to use and always fantastic song selection! My husband and I love it!

Thumbnail of user darlenem40
1 review
2 helpful votes
December 5th, 2017

I love Pandora! Love the music & variety of genres you have to choose from. Never had a problem. Always find what I'm looking for every single time!

Thumbnail of user emilyb241
76 reviews
124 helpful votes
August 6th, 2018

All of my stations have the music I like. Pandora is really good because if you're feeling a certain mood you can go on pandora

Thumbnail of user byronicd
3 reviews
5 helpful votes
February 8th, 2017

It allows you to hear of a lot of variety within one musical genre at a time and groupings by era or by similar artists

Thumbnail of user jackil
6 reviews
12 helpful votes
June 29th, 2015

I like pandora because they allow a variety of different stations... I listen to pandora more then the regular radio stations in my town... Pandora has very little advertisements unlike traditional radio stations..

Thumbnail of user nathanw41
3 reviews
12 helpful votes
February 23rd, 2016

I love pandora and it is amazing. They music is still free of cost. Thanks for this.

Thumbnail of user neginl
3 reviews
5 helpful votes
December 11th, 2017

Such an easy gift to give & its well made which is so nice. Love that they have cheaper options as well as full gold pieces too!

Thumbnail of user altheaw4
5 reviews
2 helpful votes
February 15th, 2016

Great music, several genres to choose from. If you dont like a song give it a thumbs down and it goes to the next song. Amazing, free, what more can be said.

Thumbnail of user terryj73
2 reviews
1 helpful vote
November 4th, 2017

Great app. You can make an awesome station in about 4 hrs. Then it just plays all the music you like. Gotta deal with a few commercials or pay for premium. Love it. Listen all the time.

Thumbnail of user th4215
11 reviews
1 helpful vote
Thumbnail of user trevorm31
2 reviews
11 helpful votes
April 26th, 2016

Pretty good music streaming service, makes it rather easy to listen to whatever.

Thumbnail of user mikeb259
5 reviews
12 helpful votes
December 26th, 2017

Nice people to do business with, very friendly staff. Spent a long time in the shop and they were excellent. My wife loves Pandora.

Thumbnail of user michaelk271
2 reviews
2 helpful votes
November 18th, 2017

For no money I get to hear music immediately from performers I just learned about, and sometimes I get good new references when they suggest music in the direction of some of my favorite channels.

The commercials are very tolerable. Sure the mix can be a bit narrow on some of my channels, but when I want to go deep I fall back on my collection of recordings.

I use it as a TV commercial-buster through my Roku. Three buttons and I'm listening to a song instead of a commercial break.

Thumbnail of user johnp314
3 reviews
0 helpful votes
December 15th, 2015

I really like their official page, because they have a section about GIFT HER. I can go to this section to pick the gift for my wife and daughter. HEHE!

Thumbnail of user morgans28
3 reviews
14 helpful votes
August 15th, 2015

I listen music on pandora totally free of cost. That is amazing.

Thumbnail of user melissaj58
2 reviews
10 helpful votes
October 29th, 2016

Convenient and easy to use, what can be better? =)

Thumbnail of user franciner3
5 reviews
0 helpful votes
May 18th, 2016

I use Pandora on my TV to listen to some very good music

Thumbnail of user colleenf19
2 reviews
11 helpful votes
December 1st, 2016

I love everything about Pandora! They keep me entertained all day while I am at work!

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About the business

Pandora is free, personalized radio that plays music you'll love. Discover new music and enjoy old favorites. Start with your favorite artist, song or composer and Pandora will create a custom station that plays similar tracks.

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