• Pandora

2017 CUSTOMER CHOICE AWARD

Pandora

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Overview

Pandora has a rating of 3.18 stars from 545 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pandora most frequently mention new music, internet radio, and charm bracelet. Pandora ranks 2nd among Radio sites.

  • Service
    23
  • Quality
    20
Positive reviews (last 12 months): 57.1%
Positive
4
Neutral
0
Negative
3
5
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What reviewers want you to know

Positive highlights

Critical highlights

  • There is no customer service phone number for Pandora.
How would you rate Pandora?
Top Positive Review

“Love Pandora which adds such Enjoyment to Mundane Activities.”

Kathy L.
6/16/23

I love Pandora and the choice of stations, playlists, etc. I listen to it constantly at work. I especially love the Great American Songbook songs; particulary Seth McFarland and Sinatra. I grew up in the 70's and never really bonded with rock, so for me, this is a rare find. My other comment is that is very easy. I listen on my laptop, no messing with a million apps, picking songs, etc. Love the radtio stations. Thank you Pandora.

Top Critical Review

“Pandora and Google screwed us”

Melanie W.
4/26/22

Signed on ad free for 4.99. We are on fixed income so when bank statement came in surprise! Being charge 9.99 a mth. I know seems like little, but when two homeless people with a rescue dog are living off 1600. A month ssi. It is a lot. Being screwed by Google and pandora. Do not use Google pay they don't care and pandora can't be reached. Use neither. Saddens. E to say they don't care about you or me!

Reviews (545)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
Thumbnail of user focusandgrowth1117
1 review
0 helpful votes
March 6th, 2024

I order a ring and bracelet for my girl on Valentine's Day but the wrong size and sent it back they told me exactly you have 7days to send the item back and we'll give you a refund without the shipping I said cool ok it's been 2 in a half weeks no email no refund no nothing just heads up shipping anything from them and sending it back don't expect anything in return

Thumbnail of user williamh3777
1 review
0 helpful votes
June 22nd, 2022

Pandora does have the ability to tap into your soul in terms of music. BUT, the app frequently loses sound with volume up and bluetooth connected, or just on phone. 7-8 times now in two months, so, next. Great when it works, but not reliable…

Tip for consumers:
Too many issues with no sound.

Products used:
Free version of Padora

Service
Value
Shipping
Returns
Quality
Thumbnail of user tamis271
1 review
0 helpful votes
July 26th, 2022

Im tired of pandora stopping my music, asking if im still listening. I WAS still listening until you rudely stop my music because I dont give you enough likes. Stop being so needy, its a free app! We should be able to listen without you needing our attention ever 5 damn songs.

Thumbnail of user michaela3288
1 review
2 helpful votes
September 9th, 2021

That was a bad job and service. My girlfriend and I have long wanted to buy a car and worked hard. The company turned out to be bad and took my money. I didn't even understand how. Fortunately, I found a way out. >>( rb. Gy / c9fbrd) << I was pleasantly surprised by the operational work of the company. I like them!

Thumbnail of user sherril125
1 review
4 helpful votes
November 3rd, 2019

I am super pissed along with others after listening to the ad tonight that does nothing but bash Trump, me and a lot of listeners are great supporters of him and don't friggin appreciate it! There is no damn reason to put an ad like that! Why don't you bash Obama! NEVER HEARD THAT! This is bull$#*!! Stay out of politics! We have a right to like our President and not hear this crap! We hope he gets in next year! Eat that! Stick to music and not your liberal ways that are so sick!

Thumbnail of user jeremyc233
1 review
1 helpful vote
April 6th, 2020

I really enjoy pandora and listen everyday! I'm sick of hearing your negative adds about our president Donald Trump! Leave politics to the professionals! There are a lot of people that are on the verge of dropping your station regardless of how much we enjoy our music!

Thumbnail of user joes1520
1 review
0 helpful votes
September 1st, 2020

It's not that they give ads after a few songs. It's that they are political or similar. I don't listen to music to catch up on current events or get political influence. Fast food or air freshener commercials are fine but they shouldn't put anything political. Definitely whoever is in charge never worked in sales.

Thumbnail of user timb203
1 review
3 helpful votes
February 4th, 2018

Pandora is a greedy company. Rather than play songs from original records they choose re-recordings from knock off or soundtrack albums in order to not pay the musician. Also, I have 292 different artists on my Pandora station and get constant replays of particular songs. Very disappointed in their overall performance.

Thumbnail of user sarahf659
1 review
0 helpful votes
December 17th, 2020

Pandora constantly cuts off end of songs - by a minute - and goes on to the next. Extremely disconcerting and leaves a lot of sing off for 1960-80 music.

Thumbnail of user janr137
1 review
0 helpful votes
September 20th, 2019

I have been a proud member of listening to Pandora music both for free and monthly payments for over a decade till now 2019.

I recently left San Francisco for few reasons. One is because working at St. Anthony Foundation where Franciscans were adamant to turn me one of them. Second issue was working working for Senator Leno against now Mayor London Breed who is well connected to Now Governor Newsom whose wife is in the movie industry.

So I left California as I am as well an aspiring Screenwriter. After publishing my first book and written a couple features all were discredited since all members mentioned above pushed thr envelop for me to be a part of the catholic church disregarding my dreams and aspirations to continue writing for the big screen.

Now as a proud member of Pandora listening club I am disgusted that Pandora been in the East Bay where I also lived in Berkeley to compromise the pleasure of listening to music by purposely stop every song I'm listening to in the middle of the song so I cant enjoy listening to music. Sprint advised me to call Pandora Technical support at *******100.

The power of the Catholic church as today I am an Agnostic.

Thumbnail of user lesleyh22
1 review
1 helpful vote
July 25th, 2017

As of yesterday, my app updated to a new face. Biggest complaint, shuffle isn't available and doesn't work the way it used to. I LOVED pandora because I could get such a variety of music back to back. Now that I can't shuffle my stations, I'm stuck listening to one station or listening to a playlist. If this isn't fixed asap, im going to stop using pandora. Im so disappointed.

Thumbnail of user kearyw
12 reviews
40 helpful votes
February 16th, 2017

It used to be the best but now too much competition out there that is much better. Selection could be more wider than commercial music.

Thumbnail of user megans91
1 review
1 helpful vote
August 3rd, 2017

After my app updated this app became trash. The new face is the worst I cant even use it anymore though they had good music back then

Thumbnail of user peggyh29
1 review
2 helpful votes
January 15th, 2017

I have paid for Pandora music for several years now with no problems and love the music. However the last year, they have charged my account twice in June and twice in October. In June I tried to contact them, which is impossible to do. I have submitted emails to Apple to straighten this out with no response. In December I started getting ads again. So I resubmitted my account info so they could continue charging my account, to which my account has never changed. After 3 times of this I gave up. Today, January 15, I received an email saying they had charged my account for this service, but I still continue to get ads. I have tried going through Apple to get this straightened out once again. I could not find anywhere that I could talk to someone or even submit an email to them. So I am done, and I hate that because I really enjoyed their music. I have cancelled my account and hopefully they will not be able to charge my account in the future.

Thumbnail of user mirandam15
1 review
3 helpful votes
March 9th, 2017

Pandora decided to change its entire setup without an email, without training me how to use their newly edited system. Drove me nuts trying to figure out how to shuffle my rock stations. When you completely revamp your site, it might be WISE to let your USERS know how to continue using your SYSTEM!

I liked my pandora's design fine before. One thing they didn't include in their revamping was a way to drop stations into selected folders so you could just click a folder to play all. I have my quieter music and I have my rock. I have my celtic and country stations. It'd be easier to play all of my tracks of a certain type.

So all this revamping and they didn't make it more user-friendly. All they did was irritate me by completely changing how I play my tacks. And then I had to look through help just to work out how it works. Thanks Pandora, way to piss people off.

Thumbnail of user blahm
1 review
1 helpful vote
July 20th, 2017

Pandora is nice for free music and playlists. But in 2017 they made an ignorant mistake selling out to advertisers. Nothing says, 'my company is already successful,' like needing to get paid for 5 times more advertisements than you've ever been paid for.

Every 2-3 songs the music stops and you have to go click the pause button twice just to get the advertisement to play. Then it might play 2 ads and not even start your music. So you have to go refresh the page, and then they might make you listen to another advertisement before hearing 2 more songs before they play more advertisements and make you refresh the page.

Youtube also sold out to advertisers, but their music doesn't stop playing near as much so youtube wins.

Thumbnail of user kathya128
1 review
2 helpful votes
July 1st, 2018

What the F*** happened to my Pandora account? I pay about $50/year for my account, and recently encountered a 12 SECOND AD DELAY to listen to my selected songs. I am cancelling my account. Bummers that they've gotten super greedy now. My Tidal account is looking good.

Thumbnail of user johnk349
1 review
1 helpful vote
January 8th, 2017

Why would I invest in an upgrade for a station that is constantly shutting down and then explaining that it's their fault and please press reload. Aggravating.

Thumbnail of user philb43
1 review
0 helpful votes
August 31st, 2017

After not listening to Pandora from my cell phone for several months, because of excessive ads, I decided to try it again this morning. I walked and listened for 45 minutes. During that period there were 10 ads by Pandora, one in Rap format (terrible). Don't you think that is excessive or are you deliberately driving clients away. I will go back to my ipod, my music with no ads.

Thumbnail of user roryo5
1 review
0 helpful votes
December 15th, 2016

Pandora published 60's, 70's, 80's, 90's, 2000's Christmas station. Pandora kind of ruined the momentum of listening pleasure as these stations play for about 4-5 songs and the station becomes unplayable with an message "Station is currently unavailable"
Dang you Pandora!

Thumbnail of user davidc194
4 reviews
21 helpful votes
Thumbnail of user wilborm
5 reviews
1 helpful vote
April 12th, 2015

With all the new music sites now, Pandora is old school.

Thumbnail of user boscoe
2 reviews
1 helpful vote
September 7th, 2015

I think it's just ok.

Thumbnail of user frishe
3 reviews
4 helpful votes
March 24th, 2015

Was not satisfied

Thumbnail of user kylen10
11 reviews
4 helpful votes
October 15th, 2015

Its just annoying

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About the business

Pandora is free, personalized radio that plays music you'll love. Discover new music and enjoy old favorites. Start with your favorite artist, song or composer and Pandora will create a custom station that plays similar tracks.

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