• Pandora

2017 CUSTOMER CHOICE AWARD

Pandora

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Overview

Pandora has a rating of 3.18 stars from 545 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pandora most frequently mention new music, internet radio, and charm bracelet. Pandora ranks 2nd among Radio sites.

  • Service
    23
  • Quality
    20
Positive reviews (last 12 months): 57.1%
Positive
4
Neutral
0
Negative
3
5
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What reviewers want you to know

Positive highlights

Critical highlights

  • There is no customer service phone number for Pandora.
How would you rate Pandora?
Top Positive Review

“Love Pandora which adds such Enjoyment to Mundane Activities.”

Kathy L.
6/16/23

I love Pandora and the choice of stations, playlists, etc. I listen to it constantly at work. I especially love the Great American Songbook songs; particulary Seth McFarland and Sinatra. I grew up in the 70's and never really bonded with rock, so for me, this is a rare find. My other comment is that is very easy. I listen on my laptop, no messing with a million apps, picking songs, etc. Love the radtio stations. Thank you Pandora.

Top Critical Review

“Pandora and Google screwed us”

Melanie W.
4/26/22

Signed on ad free for 4.99. We are on fixed income so when bank statement came in surprise! Being charge 9.99 a mth. I know seems like little, but when two homeless people with a rescue dog are living off 1600. A month ssi. It is a lot. Being screwed by Google and pandora. Do not use Google pay they don't care and pandora can't be reached. Use neither. Saddens. E to say they don't care about you or me!

Reviews (545)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (23)
Thumbnail of user melaniew402
1 review
1 helpful vote
April 26th, 2022

Signed on ad free for 4.99. We are on fixed income so when bank statement came in surprise! Being charge 9.99 a mth. I know seems like little, but when two homeless people with a rescue dog are living off 1600. A month ssi. It is a lot. Being screwed by Google and pandora. Do not use Google pay they don't care and pandora can't be reached. Use neither. Saddens. E to say they don't care about you or me!

Thumbnail of user melissawray333
1 review
0 helpful votes
December 20th, 2023

I've become the biggest hater! I've been a loyal, Pandora listener since the whole Lars Ulrich saga. Pandora used to pride themselves on their "Free Music" slogan. They bragged to have a huge selection, free downloads and excellent sound quality was also something they boasted. Well, unfortunately, since losing billions of customers and seemingly hanging on by a thread, they have resorted to FULL ON TERRORIZATION TACTICS to bully their meager listening audience who do not subscribe to their fees for "Ad Free" music! It's like being in a horror movie similar to a "Hostel" scene… I feel like I'm being absolutely tortured! The company has fine-tuned their system to literally cause changes in the brain. While listening to my music, I'm in the groove, spirits high, dancing and singing and suddenly, as soon as my song ends, I'm jolted into some horrible shock-like anger and extreme annoyance. I have to run accross the room to turn the volume down because the screeching of the A. I voices is so, intensely and obnoxiously LOUD! I've just about had a heart attack but that is just the beginnng! I can't turn the blaring volume down! They've somehow amped up the sound and probably some binaural beets. That suddenly is louder than even the loudest I can tune my volume to. They have these extremely unnerving commercials playing at probably 100x what my volume on my device can even possibly go! I literally, cannot turn the volume down as I normally do when a Pandora ad is broadcasting! This is not by accident and I've been observing this new trickery for a few years now as I've seen the more and more forceful tactics they utilize in order to force you to buy in to a subscription. This disruption to the brain is similar to tactics the Nazis used by causing the fighter planes to screech extremely loudly as they were going down. This "sound effect" was purposely created on the planes for no other reason but to frighten people and put a "subliminal" and on-going fear in the people for the same reason Pandora blasts you with their "ads." I would love it if there were scientists and sound specialists who would study Pandora's algorithmic manipulation and expose them for intentionally causing distress and brain disruption in its listeners. I'm sure they have spent an inordinate amount of money we have paid to them as customers for creating a very secretive and no doubt, destructive, manipulative format which is fed through their A.I platform.
I hope that Pandora gets all the karma and reaps what it has woven into the fabric of our universe! Pandora is nothing more than a Fraud and had been responsible for so much damage to humanity in that musicians have no sovereignty in the distribution and sales of their own creations. Pandora is a greedy, corporation, pathetically and desperately attempting to hold on to the few listeners it has left by use of manipulation and torture. The hate alone that the music industry has for these pigs should have been enough to make them crawl back under the rock they emerged from, but… no. These corporate hogs never have enough! They take and take and take. Shame on you Pandora! The universe will take care of you and hopefully the FCC will investigate your tactics and find you guilty of unnecessary interference and abuse of the listeners ears!

Service
Value
Quality
Thumbnail of user tiffanyj348
1 review
3 helpful votes
May 19th, 2022

I don't understand how such a well known and successful company cannot fix their algorithm to where it does not play the same songs over and over. I switch stations and the genres are completely different and the same songs still play. There's no getting away from it. Business Pandora is even WORSE, completely unhappy with business Pandora and am currently switching to Rockbot, hopefully they can do a better job.

Thumbnail of user uobrims
1 review
1 helpful vote
September 24th, 2023

Had to uninstall on my Samsung 23. When I turned on the phone it automatically turned on. Would wake up others. PANDORA IS NOW UNUSABLE! THIS IS A MAJOR PROBLEM!

WHOM EVER CHANGED THEIR PRODUCT NEEDS TO BE FIRED!

Thumbnail of user juliek695
1 review
1 helpful vote
March 12th, 2022

I thought I would give Pandora a try as it was the cheapest of the 3 music streaming apps on my Fitbit Sense watch. Well now I know why it is. I spent the better part of a day trying to get music to download onto the app on the watch. It kept saying it was syncing and then stopped. I thought there was an issue with the watch until I tried Deezer. Absolutely no issues. The Pandora app is worthless on the Fitbit. Deezer is more expensive, but at least it works on my Fitbit so Pandora lost me as a customer.

Thumbnail of user anthonys2767
1 review
0 helpful votes
March 17th, 2023

Pandora is no longer a free radio station. It no longer is. They are forcing us to pay more to eliminat

Tip for consumers:
pandora is not a free radio station. They need more money for this free radio station. It used to be free with NO advertisements. Today they are putting TWO idiot advertisements between every three songs. One can no longer replay a song. several little things one can no longer do. That is pure Blackmail. Work with a more legitimate American station, try Spotify, apple music or a few others. Help me get the word out there. I'm checking to see if I can bring some criminal charges against pandora

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomekas9
1 review
0 helpful votes
October 29th, 2022

I just left Pandora at the Depford Mall. My boyfriend purchased a bracelet for me with charms 2 years ago and it broke. Laura was my associate, she was not caring towards my broken charm. She asked for my boyfriend's email, said there was a different bracelet purchased (lied), would not show me the proof. Told me that Pandora could only repair my bracelet if it was purchased within a year, regardless and told me to go to get it repaired by a jeweler. To be such a large company, you should stand by your merchandise- regardless. Needless to say, I will not be purchasing any other jewelry from Pandora and I will reach out to the corporate office regarding this issue.

Thumbnail of user johns11411
1 review
1 helpful vote
July 3rd, 2022

I go to sites like pandora for the music. The music… the LAST thing I want to hear is the BLM- BLACK LIVES MATTER BULL$#*!. So so sick of that narrative. We don't hear a word when businesses and cities are burning or when blacks are killing blacks by the hundreds. But we're all supposed to give a $#*! that Black Lives Matter! Come on. I've dumped pandora

Thumbnail of user lejlaa2
1 review
0 helpful votes
February 18th, 2020

I seriously had this for maybe two months. My other one broke in half from just washing my hands in hot water. Definitely never buying from Pandora again. Look what happened to my $100 ring. This all was from carrying groceries with a PLASTIC bag that the ring got hooked on. $100 ring SHOULDN'T be able to bend like this...

Thumbnail of user klaasb12
1 review
0 helpful votes
April 14th, 2020

Ich habe den Gratis Monat vor 2 Tagen angemeldet. Danach sollten monatlich der Abo Betrag von meiner MasterCard abgebucht werden. Ich habe schon nach einem Tag gekündigt, da man in Deutschland Pandor nicht hören kann! Heute ruft meine Bank an, weil drei Verdächtige Abbuchungen von angeblich Pandora getätigt wurden. Meine Karte wurde darauf hin gesperrt. Danke Pandora, das ich jetzt nichtmal tanken kann, weil meine neue Karte erst in einer Woche kommt. Vorsicht! Keine Daten geben!

Thumbnail of user ashlynm11
1 review
2 helpful votes
February 27th, 2021

I loved using this app until I started hearing the same Ad promoting Black Lives Matter over and over again. While Police Officers are laying their lives down this app is celebrating a group of destructive liberals that don't know their heads from their asses, burying businesses all around the country. THIS COMPANY SHOULD BE ASHAMED OF THEMSELVES FOR ALLOWING THIS!

Thumbnail of user rileyv21
1 review
0 helpful votes
December 26th, 2021

Did somebody re-shuffle my tunes. You suck Pandora. Out of patience with you-
By. Riley, Manteca, CA.
Riley

By

Thumbnail of user alinas61
1 review
0 helpful votes
October 2nd, 2020

I've ordered a birthday gift for my friend, and I asked to send it to me first, with birthday card in box. I received a package two days before birthday.
They sent me a cheep ring against the "birthday cake" charm with happy birthday on it. I was upset... So I texted to customer service. They told me, that this charm is out of stock and I can't order it. Also, they want me to send a ring back, and the only thing they can propose me is 10% off the next order. I asked if they can find this item in stock directly in store somewhere near me. They said yes, but they can't send it to me. After, I asked about the discount, I wanted to use it in store. But. They told me: This discount can be used only for online order.
As a result of discussion... I must send this item back to get a refund and discount. I wasted my time, money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jacko68
1 review
3 helpful votes
March 11th, 2019

Pandora radio sucks I wouldn't pay for that $#*! of you paid me iPod is way way better just get what artist ya want then bam everything you want you can add or take off Pandora just sucks big time try to listen to 1 person and ya can't even do that no matter what channel your on always here the same old stuff on every other channel if I want to listen to a artist I want them not crap from other people repeat after repeat is all Pandora is

Thumbnail of user jakee71
1 review
0 helpful votes
November 27th, 2021

I chose one star because I had to enter something. My preference is "0."

I'm not sure how Pandora got such a high rating, to be blunt. I have used Pandora for several years and am very disappointed in the current status. I am pretty much an eclectic listener and today I opted for some banjo music. I was seeking a station. After aproximately twenty attempts (no, I am not exaggerating), I could not find one "banjo, instrumental" station that played traditional banjo music. I heard some bluegrass, but there is more to banjo than just bluegrass. Be that as it may, it is not the issue. I heard Oriental, punk, industrial, rock - everything else but what my search requested.

I am currently a "free" subscriber. I previously was a paying listener but Google screwed up my subscription parms for many apps and I have not taken the time to upgrade again to Pandora, directly. And I won't. I have had this issue with many other genres as Pandora crosses the line for suggestions, offering music that were not even close to the stations I selected.

I don't know about everyone else, but I am through with Pandora. It is more frustrating than entertaining, for me.

I am still baffled how Pandora maintains such a high review factor! Yowsers! Is it because I am not a premium user? Well, if that is the case, that policy won't win me over to pay again. Maybe I am just in another world (one where I receive that which I requested)!

Thumbnail of user julior47
1 review
3 helpful votes
July 30th, 2019

Pandora is a joke when it comes to customer service. They double charged me and have no one to call. They took my grocery money for the day and will not respond by email. A horrible company.

Thumbnail of user russellc87
1 review
3 helpful votes
June 14th, 2019

Totally sucks. Listen to the adds and save the money. You are going to still get the adds. No number to call or email for problems. Once you subscribe you have to get the bank to block them to cancel. Really $#*!ty.

Thumbnail of user angelaj119
2 reviews
8 helpful votes
December 14th, 2018

I ordered two separate orders within hours on one another and met the criteria for a bigger discount and Pandora absolutely REFUSED to combined my orders to give me $18.54 more off (5% more) because it was against their "state terms and conditions". They would rather lose a sale instead of keeping a good customer happy over the holidays. They rarely offer good sales and they are way overpriced anyway. Drew, a customer service supervisor, did not care at all about doing the right thing. He went strictly by the book. From now on, I will buy from Jared's. BYE BYE PANDORA!

Thumbnail of user marciad31
1 review
3 helpful votes
February 15th, 2019

Previously a great streaming service and worth the money, but has gone straight downhill since Sirius Radio take over. Cancelled service due to billing issues and absolutely NO customer support. The best they could offer was scripted email response, but no REAL answer.

Thumbnail of user cl195
1 review
2 helpful votes
July 12th, 2019

As soon as i clicked a new station, conveniently, the purchase screen appeared and instantly purchased it without asking again or confirming the purchase. Y'all are punks. Y'all know that's bull**** how you do that. I just want it fixed. Fix it. It's really easy too. Don't give any b. S. either it's see through.

Thumbnail of user stevep285
4 reviews
13 helpful votes
September 26th, 2018

Once they get you to pay $5.00 a month for pandora plus with the understanding of unlimited skips then the complete music listening experiments goes to $#*!! All the channels begin to play horrible music that is nothing close to what you would expect and when you try to use unlimited skips it says song cannot be skip due to licensing agreement. So now that's almost all song. I had better music and more skips with the free version.

Thumbnail of user gg138
1 review
2 helpful votes
September 4th, 2019

Boring sci-fi show with poor acting the lack of originality don't waste your time the CW fails on this one.

Thumbnail of user julieh166
1 review
0 helpful votes
August 31st, 2017

There is no point in listening to Pandora. Turn on your radio, You'll get the same generic corporate crap there. Go to Spotify where you can decide what you want to listen to. Pandora's "curated" music is nothing more than a way to screen out any indie artist's that might want to challenge the status quo.

Go with Apple Music. At least there, if an indie artist has their music out you can hear it.

We don't need another stinkin' corporate suck up as our source of music.

Thumbnail of user ashleyp171
1 review
0 helpful votes
June 24th, 2018

I dont understand why my radio which is set up to play falling in reverse radio plays only rap. I literally heard one rock song for a solid 2 hour drive. Whats the deal? Fix the algorithm its broken.

Thumbnail of user katem335
1 review
2 helpful votes
September 1st, 2019

First, just go to Nordstrom or somewhere where the quality will be better, but you are paying the same price. I have had three rings break in the last year. I used to be a good customer have 20+ products, the quality has diminished completely. But I went through a whole process of exchanging a ring that was broken and sat on the phone for an hour, sent in my old ring, and picked a new product because mine was out of stock. But the ring never came and I contacted customer service and they said sorry, but we're not sending it. Literally got it fully confirmed with customer service that it would come and then they switch it on me. I won't be shopping at pandora again. They lost a loyal customer for the terrible customer service they have.

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About the business

Pandora is free, personalized radio that plays music you'll love. Discover new music and enjoy old favorites. Start with your favorite artist, song or composer and Pandora will create a custom station that plays similar tracks.

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