• Pakible

Overview

Pakible has a rating of 4.4 stars from 78 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pakible most frequently mention customer service, custom packaging, and high quality. Pakible ranks 32nd among Shipping sites.

  • Service
    19
  • Value
    20
  • Shipping
    18
  • Returns
    8
  • Quality
    19
4
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What reviewers want you to know

Positive highlights

  • The level of one-on-one customer service was amazing.

Critical highlights

No critical highlights yet

How would you rate Pakible?
Top Positive Review

“Great quality product, easy to create and order.”

Rebecca H.
2/3/16

I loved the ease of use of Pakible's website. It was super quick to throw up my logo, website, and a quote and get boxes shipped to me. I would definitely use them again. I also liked that I could change the actual color of the box. The boxes were very slick, with flushed edges and looked very professional. I got lots of compliments on them. They create an experience for the customer. Will definitely use again :)

Top Critical Review

“Poor customer service and communication”

G G.
6/26/17

Very difficult to contact and communicate with. Basically wasted my time and strung me along to only reject the request for whatever reason. They changed the entire site and design process which made it much worse. You probably have better luck on Alibaba

Reviews (78)

Rating

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Reviews that mention popular keywords

customer service (21)
Thumbnail of user danielp66
1 review
1 helpful vote
July 29th, 2015

Pakible has a great model on a market that needs some updating, and I believe they are leading the pack here.

My first experience with Pakible was with the launch program. While it took a little bit for them to work out the "kinks" in their model, it was well worth the wait. I use the boxes for our products and always receive complements from my customers.

I will be placing another order shortly with Pakible and suggest you take a hard look at them. You won't be disappointed.

Service
Value
Shipping
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Thumbnail of user stuartb52
1 review
1 helpful vote
February 3rd, 2016

Recommended by a friend and they didn't disappoint. I've recommended them to others since.

Thumbnail of user johnf147
1 review
6 helpful votes
May 1st, 2015

It was good. They were insanely slow but when the boxes came they were worth the money. I would order again if they can get their act together and ship them out within a few weeks instead of 4 months.

Thumbnail of user chaseo1
Chase O. – Pakible Rep

Hi John,

Glad to hear you were happy with your boxes! Thanks for the feedback. Admittedly, we had some shipping delays early on that were unexpected. We’re very sorry to have kept you waiting for so long.

We’ve made some awesome improvements over the last few months to increase the size of our team, and increase the efficiency of our processes. We hope that you’ll give us another try. Our turn around time is currently averaging 30 days or less.

Thanks again John! Please email me if you have any questions, cortega@pakible.com.

Thumbnail of user ericl73
1 review
2 helpful votes
February 3rd, 2016

Used them to do custom branding boxes. Dante in customer service is really helpful. We had a problem with the font... but in the end, our boxes came out beautiful and we are using this system to our 500 box order every year.

Also priced this out with local printers who couldn't match the pricing.

Thumbnail of user lashayaw
1 review
6 helpful votes
July 20th, 2015

Hello, I was one of the earlier users of the new site Pakible. I was very excited about being to have custom branded boxes for my clients. I placed the order and waited. My order took longer than expected. When they finally arrived I called to share my concerns about the length of time. The owner and the team were extremely apologetic and really concerned about my experience. As a small business owner I can't imagine launching a new product and more people than expected took advantage of a great offer. It's a good and bad problem. The Pakible team took full accountability and I will be making a new order soon. I would suggest giving them another try. Everyone deserves a second chance. Where else can you get this level of custom branded boxes for those prices. And more importantly with a team that cares.

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Quality

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From the business

Design and buy custom packaging. Any size small or large. Unbeatable prices. Create printed boxes, shippers, mailers, retail, cartons, poly bags.

Company Representative

Thumbnail of user chaseo1
Chase O.

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