• PaintScratch

PaintScratch

Overview

PaintScratch has a rating of 4.52 stars from 2,578 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PaintScratch most frequently mention perfect match, clear coat, and customer service. PaintScratch ranks 7th among Auto Accessories sites.

  • Service
    199

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.8%
Positive
1,225
Neutral
68
Negative
119

Instant Feedback

19
See all photos

What reviewers want you to know

Positive highlights

  • I've ordered from Paint Scratch before an the paint was a perfect match.
  • Looks like a perfect match to my original paint color.

Critical highlights

  • Contacted customer service and just got emailed and no paint!
  • Unfortunately, the paint did not match the car paint code given.
How would you rate PaintScratch?
Top Positive Review

“Very pleased with my experience”

VICTORIA H.
1/24/24

I was able to easily find my paint color on the website and even make changes shortly after my order since I noticed an error. The paint came in the mail two days earlier than expected! The color matches perfectly 👌 slightly different since my paint is original 2007 and has faded. So happy with my cute touch up kit. Thank you!

Top Critical Review

“No refunds or replacement product - no single stage as advertised.”

Orlando D.
2/14/24

I received my paint that was supposed to be single stage, received base coat. Tried to get it replaced and was told I needed to buff it. Did that and in doing that it only removed the paint. Further proving it was base coat. Explained that and no more responses. Also this company is only a reseller and not the manufacturer. Every email I was told they needed to speak with the paint supplier.

Reviews (2,578)

Rating

Timeframe

Other

Reviews that mention popular keywords

paint scratch (125) paint color (175) web site (84) color code (65) customer service (104) spray cans (80) paint code (137)
Thumbnail of user victoriah1067
1 review
0 helpful votes
January 24th, 2024
Verified purchase

I was able to easily find my paint color on the website and even make changes shortly after my order since I noticed an error. The paint came in the mail two days earlier than expected! The color matches perfectly 👌 slightly different since my paint is original 2007 and has faded. So happy with my cute touch up kit. Thank you!

Reason I chose this business:

Right price and great reviews

Thumbnail of user bethanyb237
1 review
0 helpful votes
January 3rd, 2024
• Updated review

I ordered the color in a bottle and topcoat in a bottle. One thing that doesn't work is that if you put the paint on and leave it 20 minutes and try to sand it, it doesn't work good. I followed their directions and left the sanding between paint coats overnight and it worked great, then, after applying the two top coats, I left it for three days and then use the cutting cream

Products used:
Paint and topcoat

Value
Shipping
Quality
Received what I was promised
December 22nd, 2023
Verified purchase
• Previous review

I received what I was I was promised with quick shipping. The paint color looks to be an exact match, but I haven't yet attempted to fix the scratch on my car as of yet.

Reason I chose this business:

I googled paint touch up and looked at the reviews which were good.

Thumbnail of user rosst114
1 review
0 helpful votes
July 31st, 2022
Verified purchase

After getting quoted full paint jobs because they "couldn't match the paint", by a couple of places for a few scratches, I figured there had to be a better solution! So I got online and searched products that would work. I can't across Paint Scratch. Their products are easy to use and work great. I'm still to the stage where I need to wet sand and blend everything in, but wow, what a savings for me! Recommend this for scratches to the metal for sure!

Reason I chose this business:

It was the best solution!

Thumbnail of user constancej62
2 reviews
0 helpful votes
March 21st, 2024
Verified purchase

Still in process, but it all looks good. Nice spray pattern, contents arrive well protected from damage. I actually checked to see where I could get touch up paint before I purchased the car as I knew that the car needed some minor repair.

Reason I chose this business:

Site indicated color available for a 3000 limited edition Miata from the nineties.

Thumbnail of user rosek519
1 review
0 helpful votes
February 3rd, 2024
Verified purchase

The best! Reached out to customer service because I was not able to identify one color. They came through! Highly recommend this company. 7.22

Reached out to customer service because I was not able to identify one color. They came through!! Highly recommend this company.

Reason I chose this business:

Previously purchased and was very satisfied

Service
Thumbnail of user keithc1167
1 review
0 helpful votes
March 24th, 2024
Verified purchase

I finally made a couple of test cards to check the paint color.
Nicely done. This will be a good thing.

Reason I chose this business:

Judging from the information provided, it looked like your company is familiar with a great variety of colors from a great variety of eras.
All of the links to "how to" videos and instructions are convincing, too.

Thumbnail of user anitak368
1 review
0 helpful votes
January 7th, 2024
Verified purchase

My paint came quickly and the color was great match. Thank you so much. Very satisfied with my experience.

Reason I chose this business:

They had the closest color match to what I needed.

Thumbnail of user josephs4080
1 review
0 helpful votes
March 5th, 2024
Verified purchase

The website is superb and made my first time experience with 2K paints very easy. The order arrived much sooner than originally expected. Looking forward to using it when weather improves and I have time. Many thanks!

Reason I chose this business:

Luckily stumbled upon it when searching the internet.

Thumbnail of user charlesj1399
1 review
0 helpful votes
February 10th, 2024
Verified purchase

After placing my order, I realized I had 2 different paint codes for the same color offered by our RV manufacturer. Working with the customer support team, they made the extra effort to research and confirm that the 2 paint codes were the same color. While I felt certain that the paint codes were for the same color, their confirmation added a degree of confidence. Thank you!

Maybe I couldn't find it on the website, but one upgrade opportunity is to provide a downloadable PDF of the directions on how to use the product.

Reason I chose this business:

PaintScratch was recommended by our RV manufacturer.

Service
Thumbnail of user keng442
1 review
0 helpful votes
August 26th, 2022
Verified purchase

My Ford is painted a color not typically used, either in primary or trim, as local auto shops told me to go to Ford, who were zero help. Your online color patch convinced me of the correct match. The extra detail for the product helped me make sure I ordered enough to paint two bumpers already painted black. Good stuff

Reason I chose this business:

Color patch

Service
Thumbnail of user dougc818
1 review
0 helpful votes
March 24th, 2024
Verified purchase

Black 2015 GMC that's still looks new.
Had a few rock nicks and I scratch my tailgate slightly.
The color match was perfect and with some polishing compound and clear polished again you have to really look to find them.
Super happy

Reason I chose this business:

Read about PaintScratch in detailing on Reddit

Thumbnail of user donw825
1 review
0 helpful votes
January 20th, 2024
Verified purchase

Appreciate the links to instructions and ideas. I've done some 'hobby' car painting in the past, so hoping this works well. This initial paint is on a 1994 BMW Racecar. If it goes well, I may order some for my red 96 BMW that has lost most of it's clearcoat...

Reason I chose this business:

To avoid the hassle of using my spray guns, filtered compressed air, etc. If this works well on the racecar (doesn't need to be 'street car' quality), I have 2 other car projects that I will use it on.

Thumbnail of user floydb148
1 review
0 helpful votes
January 9th, 2024
Verified purchase

Easy to search for supplies needed. Presented in easy format. Like the use of exact color numbers.

Reason I chose this business:

Found what I wanted easily on your site.

Thumbnail of user davidp6023
1 review
0 helpful votes
January 10th, 2024
Verified purchase

My motorhome has a four color paint scheme. All four pens matched perfectly. Videos were very helpful.

Reason I chose this business:

Popped up on a Google search.

Thumbnail of user rachelk961
1 review
0 helpful votes
August 21st, 2023
Verified purchase

I am one of the few who keeps whatever year of car I have looking brand new, but I mess up sometimes as a driver. I appreciate this company giving me the ability to repair damaged body work and make it look like it never happened. My Ford Fusion's paint was a perfect match and looks factory fresh. Thank you again!

Reason I chose this business:

Recommended by my dad who has ordered touch up paint for his Ford Falcon.

Thumbnail of user patrickm1907
1 review
0 helpful votes
July 24th, 2022
Verified purchase

Went on well. Nozzles didn't fail during use. Color matches perfectly, in the sun And the shade! Well done folks. Thank you!

Thumbnail of user anitam649
1 review
0 helpful votes
August 6th, 2022
Verified purchase

Received order quickly and was exactly what was needed for a pre-owned car we purchased to tow behind RV.

Reason I chose this business:

Read other reviews and price was reasonable.

Thumbnail of user kates730
1 review
0 helpful votes
January 24th, 2024
Verified purchase

We ordered two different touch up paints for our 40 year old two tone Lincoln. Both were great matches and arrived in a timely fashion. We are really please.

Reason I chose this business:

Their ability to match discontinued colors for vintage vehicles.

Thumbnail of user robertb6958
1 review
0 helpful votes
August 3rd, 2022
Verified purchase

Great choices of Newmar special colors with appropriate color numbers. And the paint is a great match.

Reason I chose this business:

Recommended by other Newmar owners.

Thumbnail of user bobb2138
1 review
0 helpful votes
September 15th, 2023
Verified purchase

Color matching was perfect! I've ordered from Paintscratch before and once again, they did it right. Thank you Paintscratch!

Reason I chose this business:

Previous experience.

Thumbnail of user theresas945
1 review
0 helpful votes
September 13th, 2022
Verified purchase

Easy to apply, looks fantastic! Fast delivery, happy to find the perfect match for touch-up on my 300 chrysler

Reason I chose this business:

Searching for touch-up paint. I came upon this site and found the products to be reasonable and decided to trust Paintscratch to find the right paint match for my car. Two thumbs

Thumbnail of user toddb1052
1 review
0 helpful votes
March 1st, 2024
Verified purchase

I had to have a bottle of touch up paint made for my 50-year-old Triumph Spitfire and it came out perfect

Thumbnail of user thomasr2498
1 review
0 helpful votes
January 10th, 2024
Verified purchase

Sourced an original color, or as close as possible. Prompt service will have me returning for future colors from long ago.

Reason I chose this business:

Availability!

Thumbnail of user patricks588
2 reviews
0 helpful votes
February 18th, 2024
Verified purchase

I enjoyed the professional email, with the appropriate cautions before using product, and how to proceed if there are problems.

Reason I chose this business:

Well designed web site and choices explained.

Thumbnail of user robertm4411
2 reviews
0 helpful votes
September 24th, 2023
Verified purchase

Package arrived with one can of paint damaged. This was quickly replaced without hesitation. Grat customer service. Love the paint matching guidance provided!

Described above.

Reason I chose this business:

Had exactly what i was looking for.

Service

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From the business

Easily find your color and order the same automotive touch up paint used by industry professionals. Match to factory color guaranteed. Get started now.

Business History

PaintScratch was founded in 2000 by Collin Harris, before most people even knew shopping online was an option.

Collin accidentally dropped a pair of skis on his new car and they left a deep paint scratch on the hood. After trying a number of autobody shops, Collin was dismayed by the extremely high prices they were quoting to touch up the scratch. And that was just the shops that actually could track down the color - several said they were unable to match the formula for his paint. Collin thought that there just had to be a better solution out there.

Earlier in Collin's entrepreneurial career, he had spent time buying, repairing, and selling used cars in the Bay Area of California. He developed a great relationship with a local paint shop there, San Leandro Color, and relied on their expertise to formulate and mix paint for him.

Fast forward to the skis being dropped on his new car and no good options to fix the scratch, and Collin had an idea: let people buy inexpensive touch up paint kits online, mixed with the exact paint to match their vehicle. Collin reconnected with his friends at San Leandro Color, worked out the details, and the first orders were shipped in April 2000!

Company Representative

Thumbnail of user collinh17
Nick H.
Director of Customer Experience
Typically does not respond to reviews

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