I have never had such a wonderful experience with a cell service provider. I often worked out where there wasn't good cell coverage & adventure out in the sticks where cell coverage is sparse to nonexistent so I'd tried all the big companies and was always frustrated. My biggest complaint was dropped calls and agents from all companies just straight lying to try to make a sale. I was regularly spending numerous hours contacting customer service to resolve issues with those other companies and ending up even more frustrated. I did some research online and found page plus and decided this was the one I was going to try. That was the greatest move! I've spent the last 8 years happier than I'd ever been with a cell provider, great service, no dropped calls, no contact, no hassle, not a single problem in 8 years& I'm really still blown away by that thought! I paid $12 a month and purchased refurbished iPhones from eBay rather than buying a phone from page plus & that $12 service was better than the $75 a month service I'd had before. Because I was often adventuring in national forests with friends I'd often see that they had no service for hours where I had 3 bars& data coverage. It seemed I had better service than people with Verizon even though we use the same towers. I recently decided to switch to xfinity only because my acp credit will cover my cell phone bill through them, and as far as I know it won't work with page plus. Its a choice I've regretted from the moment I placed the order. I actually just got my phone I started trying to get 4 months ago because of issues they created that ended up being on me to resolve (delivered phone with no signature as was required & it was stolen). Nonstop issues lies and HORRIBLE customer service that doesn't seem to be good at resolving anything…. & this is all before I've even actually used the phone. This is exactly the reason I switched to page plus and have loved it so much. Drama free hassle free no bs service that is dependable. Sometimes I'd renew my $12 service and do a happy dance just cuz I loved how hassle free it always (especially when I was seeing family going through so many issues with their service). I literally just got my phone from xfinity today and I already can't wait till my contract is up so I can switch back to page plus. I've definitely recommend this company more than any other.
- edit to add… also noticing how much of a pain it is to try to get to a live person with my new service provider and that's another thing I'm now appreciating about page plus. I'd always heard they had really poor customer service but I've never had a bad experience. In the 8 years I was with page plus I've only had to call customer services a few times but I have always been able to reach a live person quickly and easily who actually resolves my issue without 8 transfers to other agents (unlike xfinity). When I call xfinity I have to go through a pain in the $#*! automated system first before they will transfer to an agent. It never understands me and makes me answer a bunch of questions first (that of course the agent asks me again once I get to a live person after 15 minutes) it's a real hassle. Every time I say agent it wants to text me (at my moms phone number which I only used her phone 1x to call xfinity and now they constantly call and text her even though I've asked at least 12 agents to remove her number from my account) and troubleshoot my modem….then it won't let me out Of that prompt and I have to hang up and try again…. I've had to call back 5 times before I got the system to actually transfer me to an agent. Page plus I'm always surprised how quickly I get to a live person, I'm almost shocked everytime like oh wow a live person in 30 seconds! Wow. I see a lot of people posted reviews saying they had a hell of a time porting numbers with page plus... I've always bought unlocked Verizon phones from eBay never had an issue setting them up on page plus. I've ported a number in and ported a number out super easily no issues.

Worst cell phone company. They teamed up with Verizon and decided to mess up the service of countless customers. They strung me along and like other reviewers on here, had me doing hours of troubleshooting over a period of 2 months and every single person I talked to gave me a different explanation of the problem (all LYING and talking out of their A$$). I had no service throughout this entire time. They even had me buy another sim card to see if that might work but I didn't receive it so I had to order another one and they refused to refund me the price of the first sim card.

After calling customer service and being played with over two months, I was told to find a different carrier because I would never get service with them after their IDIOTIC service update, so I did. The customer service rep Randell specifically told me to switch my service and port my number to my new company so I don't lose it, then to call PagePlus back to be refunded the $19 I still had on my balance. I called customer service today and talked to Shondra to be refunded the $19 I still had in my account and SHE REFUSED TO ISSUE ME THE REFUND. She just kept repeating like a robot that she can't issue me my refund because I don't have a number with them (remember, I had been told to port my number out before being refunded the $19 so I wouldn't lose my number). She also REFUSED to transfer me to a supervisor, just like another reviewer on here mentioned. They probably told her to refuse refunds to all customers so this lying, fraud committing company can just STEAL CUSTOMERS MONEY. DO NOT GIVE THIS COMPANY EVEN ONE CENT OF YOUR HARD EARNED MONEY. All they do is LIE to customers and STEAL YOUR MONEY and provide no service.