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I had a recent purchase, about 3 months ago, of 24 Leon Aluminum Chairs and 12 Aluminum Patio Tables was a mixed experience. While their packaging ensured no damages during transit, the delivery took an unexpected four-week delay compared to what we were quoted. Despite the inconvenience, the customer support team was responsive whenever I called to inquire about the status of my order.
Tip for consumers:
delivery could be faster
Products used:
outdoor aluminum chairs and tables
We asked for logo'd parchment paper for our tasting room charcuterie plates and we love the ones we got!
We purchased plates from their site, however the picture of the back of the plate had a different number than the plates that arrived.The picture on their site clearly showed the number. I was told that if it is the same color and size it is the same plate as I received. The number is the same as plates I currently have but look nothing like the ones I got. In order to return them, I am charged a 20% restocking fee and the cost of shipping. No compromise.Very poor customer service.
Products used:
None
Thank you for your review Gina and I am sorry to hear you needed to return your plates! The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com.
We purchased a new refrigeration unit from Wasserstrom. We opened our store on Jan 27.2014. This is their list of repairs
February 4,2014 – Unit Running Warm. Tech Reset Temperature Controller.
April 23,2014 – Coil Freezing Up. Instructed to Change the Defrost Delay to 45 Minutes. Unit OK
October 29,2014 – Unit Iced Up/Running Warm. Tech Replaced Temperature Controller
December 1,2014 -- Unit Running Warm. Tech Replaced Temperature Controller
April 20,2015 -- Unit Running Warm. Tech Re-Located Temperature Probes. Unit Checked OK. While still on site, tech saw the temperature controller fail.
April 22,2015 – New Temperature controller and probes installed. Unit tested. Checks OK
The unit subsequently quit, again.
The repairs often took over 10 days to complete so we had no cooler in our lobby for extended periods of time.
Their best offer is to refund 1/3 the original price.
Unreliable and unprofessional
When making a purchase, it doesnt tell you if they actually have the things in stock. Literally delaying my purchase. I purchased 3 heating element. After check out and charging my card already, it states that they only have 1 in stock and that it will be shipped first. The other 2 are on back order and will ship at a later date. If I knew that, I would of ordered from somewhere else that actually have it in stock. It took an additional week just to get the parts. Now clients are mad that it wasn't completed quicker. Next time I get items placed on back order, I'll cancel and take my business elsewhere. Would be nice to know ahead of time.
Tip for consumers:
Make sure to check your invoice afterwards. Your item might be in backorder and take a whole extra week+ just to get it, without notice.
Products used:
Heating Elements for clients Bakery Appliances
This company does not hold stock on most of the items that they offer on their website and they will not notify you until 8 days later that you will NOT be getting what you have ordered for another month. When addressed this with one of their owners, he said if they are transparent like that no one would order from them. So I guess it is better to stall the customers. Extremely rude owner will continuously talk over you. Lastly, their shipping terms require you to be at home when the items get delivered and have the mailman wait until you inspect the package for damages. If so YOU are to file complaint w/the shipper and collect for the damages from the shipper yourself. Basically, once the goods leave RES warehouse they are no longer responsible if the goods get to you or not. Very unethical! STAY AWAY
I bought goods from this website and never got them. Do not trust them.
Ordered over the phone, spoke with a customer service guy - he was very knowledgeable in regards to all of the questions I had - I ended up placing an order, just got the items a couple of days ago and already referred 2 people.
Thanks
We looked around at a great deal and found these guys to be the most competitive online. We own 4 kitchen showrooms in the South and we are reseller of their products, so price and quality is key. Fortunately World of bar stools ticked both boxes. Good work guys.
Drew, Julia, and the rest of the Mr. TakeoutBags team have been a blessing. They are great communicators and give us personal, 1-on-1 service that makes us feel important and that our needs are genuinely being listened to. We purchased both boxes and bags from them and the quality is nothing short of excellent. 5/5 would recommend
Products used:
Custom printed & branded boxes and bags for takeout and delivery.
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Hi Matias, Thank you for your review. I am sorry for the unexpected delay. Please mention it on your next order and we will gladly assist to provide a better experience. Thank you, Eric Brenner