Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

How would you rate Paella World?

Reviews (0)

Rating

Timeframe

Other

Reviews from Related Businesses

Thumbnail of user matiasm27
1 review
0 helpful votes
February 18th, 2024

I had a recent purchase, about 3 months ago, of 24 Leon Aluminum Chairs and 12 Aluminum Patio Tables was a mixed experience. While their packaging ensured no damages during transit, the delivery took an unexpected four-week delay compared to what we were quoted. Despite the inconvenience, the customer support team was responsive whenever I called to inquire about the status of my order.

Tip for consumers:
delivery could be faster

Products used:
outdoor aluminum chairs and tables

Service
Value
Shipping
Returns
Quality
Thumbnail of user customers223
Customer S. – Affordable Seating Rep

Hi Matias, Thank you for your review. I am sorry for the unexpected delay. Please mention it on your next order and we will gladly assist to provide a better experience. Thank you, Eric Brenner

Thumbnail of user ginac723
1 review
0 helpful votes
January 27th, 2024

We purchased plates from their site, however the picture of the back of the plate had a different number than the plates that arrived.The picture on their site clearly showed the number. I was told that if it is the same color and size it is the same plate as I received. The number is the same as plates I currently have but look nothing like the ones I got. In order to return them, I am charged a 20% restocking fee and the cost of shipping. No compromise.Very poor customer service.

Products used:
None

Thumbnail of user chelseyt
Web A. – WebstaurantStore Rep

Thank you for your review Gina and I am sorry to hear you needed to return your plates! The reason that we charge a restocking fee is to keep costs, and ultimately our prices, down for our customers. When you buy from a company that has no restocking fees, you pay for returns that the company handles, indirectly, through higher prices. There are a lot of costs associated with processing an order, as well as returning an order. Most companies do build it into their initial pricing, but we try to charge it only when it is needed. If you have any additional questions please feel free to live chat with us, or you can email us at help@webstaurantstore.com.

Thumbnail of user rutht812
1 review
0 helpful votes
April 2nd, 2023
Verified purchase

We asked for logo'd parchment paper for our tasting room charcuterie plates and we love the ones we got!

Thumbnail of user patricer2
1 review
2 helpful votes
September 2nd, 2015

We purchased a new refrigeration unit from Wasserstrom. We opened our store on Jan 27.2014. This is their list of repairs
February 4,2014 – Unit Running Warm. Tech Reset Temperature Controller.

April 23,2014 – Coil Freezing Up. Instructed to Change the Defrost Delay to 45 Minutes. Unit OK

October 29,2014 – Unit Iced Up/Running Warm. Tech Replaced Temperature Controller

December 1,2014 -- Unit Running Warm. Tech Replaced Temperature Controller

April 20,2015 -- Unit Running Warm. Tech Re-Located Temperature Probes. Unit Checked OK. While still on site, tech saw the temperature controller fail.

April 22,2015 – New Temperature controller and probes installed. Unit tested. Checks OK
The unit subsequently quit, again.
The repairs often took over 10 days to complete so we had no cooler in our lobby for extended periods of time.
Their best offer is to refund 1/3 the original price.
Unreliable and unprofessional

Thumbnail of user jocobj
3 reviews
0 helpful votes
May 3rd, 2021

When making a purchase, it doesnt tell you if they actually have the things in stock. Literally delaying my purchase. I purchased 3 heating element. After check out and charging my card already, it states that they only have 1 in stock and that it will be shipped first. The other 2 are on back order and will ship at a later date. If I knew that, I would of ordered from somewhere else that actually have it in stock. It took an additional week just to get the parts. Now clients are mad that it wasn't completed quicker. Next time I get items placed on back order, I'll cancel and take my business elsewhere. Would be nice to know ahead of time.

Tip for consumers:
Make sure to check your invoice afterwards. Your item might be in backorder and take a whole extra week+ just to get it, without notice.

Products used:
Heating Elements for clients Bakery Appliances

Service
Value
Shipping
Quality
Thumbnail of user angryc1
1 review
1 helpful vote
February 8th, 2010

I bought goods from this website and never got them. Do not trust them.

Thumbnail of user yourf1
1 review
4 helpful votes
April 24th, 2012

Ordered over the phone, spoke with a customer service guy - he was very knowledgeable in regards to all of the questions I had - I ended up placing an order, just got the items a couple of days ago and already referred 2 people.
Thanks

Thumbnail of user tonya304
1 review
0 helpful votes
October 8th, 2016

We looked around at a great deal and found these guys to be the most competitive online. We own 4 kitchen showrooms in the South and we are reseller of their products, so price and quality is key. Fortunately World of bar stools ticked both boxes. Good work guys.

Thumbnail of user walterp824
1 review
1 helpful vote
January 9th, 2024

I wish I had read these reviews earlier. I ordered a replacement part for a Crown Verity grill. K-Tom sent the wrong part. I provided copies of the order and the filled order clearly showing they sent the wrong part. The company policy is that I must pay for return shipping and a $25 restocking fee. Unbelievable.

Tip for consumers:
Run

Products used:
none, they shipped the wrong product

Service
Value
Shipping
Returns
Thumbnail of user berndf7
1 review
4 helpful votes
September 14th, 2021
Verified purchase

Unfortunately, I have to add another negative review to my predecessors.
We received a freezer with a broken plastic panel. As advised in their inspection checklist I noted the damage clearly on the delivery receipt, contacted them within 1 day, took pictures etc.
The replacement panel we received was a blank panel that did not match the other equipment we have so I requested to get the original panel as a replacement. I am waiting for this panel now for 4 months and the "customer solutions specialist" Courtney Carlson does not return my Emails or phone calls.
Very poor service. This was my last purchase at the Restaurant Store.

Be the first to write a review

Sitejabber for Business

Gain trust and grow your business with customer reviews.