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Pad & Quill has a rating of 4.49 stars from 22 reviews, indicating that most customers are generally satisfied with their purchases. Pad & Quill ranks 101st among Mobile Accessories sites.
I am a first time customer. I am very pleased with the roll top backpack, it's a beauty! Will update on durability of product.
I just received the AirPods max case and to say I'm disappointed and angry over this expensive product is an understatement. There are no instructions but what is egregious about this is there is no way in the world my headphones can be charged using that hole at the bottom. I've tried every kind of placement. Then there are these leather handbag looks inside that I have no idea how to use If you're going to charge a considerable amount for a premium products then I expect results. I wish I could return it but I ripped open the box. This is totally unacceptable.
The poly tray which holds the phone is adhered to the leather by 3m adhesive. Because of this the tray and the phone that it's holding can easily fall away from the leather when opening or removing the phone from the case. I received one case with this issue. I contacted customer service, who were very friendly and helpful. They specified that it was defective and sent me a new one. The new one had exactly the same issue. As soon as I opened the case the tray popped away from the leather about 3/4 of the way. I returned for a refund. The quality of the leather and stitching was excellent, but the case offers no secure attachment to keep your phone safe.
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Pad & Quill is a family business, who's aim is to make versatile artisan-made bags and leather accessories that blur the line between profession and play. Using only the highest quality materials and workmanship, each piece is thoughtfully designed to meet the demands of our modern age while honoring the traditions of the past; where so many brilliant ideas begin with a Pad & Quill.
As a couple, and business partners, we started this business with $1200 and a vision for creating unique products that bring the timeless designs of the past (Mrs PQ) with the modern technology of today (Mr PQ). We painted our web designer’s deck in exchange for a website and worked with local artisans to create 4 quality prototypes and started selling iPad cases online in 2010. After 3000 cases shipped out our basement window, Kari was done with our office taking over the basement, so we moved to our current warehouse located in a historical building on the banks of the Mississippi in Minneapolis.
