PACSUN

Most of the item I order online come fairly quick, but everytime I order with Pacsun online it take a couple of weeks to a month to arrive. Customer service is alright and the quality of clothing is good. Shopping on their website also has a quite number of bugs and makes shopping a bit difficult.

Been 9 days still no package. Supposibly was suppose to come tommaror 5/10, but got delayed so on sat. Is when its suppose to arrive.

Says "Free shipping on orders over $50". Shows $0 shipping fee until about two lines before entering your card number, then adds $10. :) Frustrating when I'm already spending $200+ on their $#*!. Wouldn't care if I was just told in the beginning that I would be paying, but they try to be sneaky and act like they're giving deals when THEY'RE NOT.?

I bought a dress at PacSun and washed it and the color bled and the zipper broke. I had the receipt and tags and took it back - they only do store credit! Scary they don't back their products and only give store credit. I wont be shopping there anymore - try Tillys!

I get black friday is considered a huge sale and is very busy. However, I also think it is the employees job to have knowledge about the sales and products. I love pacsun, but i was disappointed with my visit today, November 25,2016. I went into a Pacsun store and considering that it is Black Friday, I was given a little hand out with the store deals. There was a BOGO 50% off sale which included some exclusions. There was also a deal saying "$15 Bodysuits" and i looked around card to see if their were exclusions on the bodysuits and to see if it was for selected styles only, and there was no specification. Therefore, I found a bodysuit i really liked, and decided i'd ask an employee about whether or not it was included in the $15 sale. The employee told me "yes that one is $15." I even asked 3 other employees about it just to make sure and i got the same answer, yes. So i felt content about it and went to go pay for the item... then was told that it was NOT a sale item. Its upsetting when theres a big sale going on and employees don't tell you accurate information. However, in the moment i was loving the bodysuit so i bought it at its full price of $32. But now, im going to return it because I dont think its worth it anymore. Not to mention, I decided to return it in store a few hours after the purchase and was told to go in line to return. After waiting 10 minutes to return it, an employee told me that they cant do any returns as of today until Monday because the system is "too slow" and that "its too busy". Oh really? Because at other pacsun stores, returns and exchanges is still allowed on black friday. I use to be a huge fan and loyal member of pacsun, but now i dont know how i feel anymore.

I ordered from Pacsun for the first time on March 7, then 12,2017. Clothes took a bit longer to arrive I expected, comparing this clothing company to the other ones like Forever 21, Hollister, etc. It was 7 business days, excluding weekends, so 10 days total. Everything came in good condition, and I only ended up returning two things because 1. The fit made me look wide for a jacket 2. The color of the sole of these Vans sneakers were off (brown instead of tan). There's a sticker attached to the invoice inside the package for returns, which may lead one to think returns are free. However, fine print says "$7 will be deducted from your refund."