• Pacific Pearls

Pacific Pearls

Overview

Pacific Pearls has a rating of 4.65 stars from 515 reviews, indicating that most customers are generally satisfied with their purchases. Pacific Pearls ranks 49th among Fashion Jewelry sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

  • The quality is beautiful and the customer service is surprisingly consistent.
  • I received a pearl necklace and was really happy with it.

Critical highlights

No critical highlights yet

How would you rate Pacific Pearls?
Top Positive Review

“I love the quality and it's so comfortable to wear.”

Anahita I.
3/22/23

I purchased a bangle bracelet from Pacific Pearls. The design is beautiful and it is comfortable to wear. It looks like the picture online but exceeds my expectation by far! I've had so many compliments on this bracelet so far.

Top Critical Review

“Poor customer service!”

Mal F.
1/24/23

I ordered an 11mm soft pink pearl earrings but instead received a dark purplish- brownish pearl? What a disappointment! I can't recommend.

Reviews (515)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (21) pearl necklace (13)
Thumbnail of user janes994
1 review
0 helpful votes
February 26th, 2021

I purchased a White South Sea Pearl 13mm and its hard to imagine what it will actually look like in the flesh, so to speak. I was NOT disappointed it is beautiful, its clean surface and lustre is so good I can see my reflection. I love, love, love it. Thank you too to the lady who was really helpful and assured me that I was purchasing a very high quality pearl. It arrived extremely well packaged and presented beautifully. I would not hesitate in purchasing in the future, just need to save more money!

Thumbnail of user davidn1985
4 reviews
2 helpful votes
July 19th, 2022

Good store! Thank you for your work! You do it really qualitatively, for which you are very grateful. Always willing to go the extra mile, call back, clarify, etc. Prompt feedback and competent advice. I can recommend.

Thumbnail of user aizav1
3 reviews
1 helpful vote
August 18th, 2022

I am a big fan of jewelry with pearls, and I was searching for where to purchase a good quality one. I found Pacific Pearls on Google, read some reviews, enjoyed the designs, and decided to make a purchase. I was very impressed when my items came. I ordered a pair of triple drop pearl earrings and a Kiribati baroque pearl pendant. The quality of the jewelry is immaculate! It s also well packed and arrived earlier than was expected. I really recommend this shop to anyone who is searching for good pearly jewelry, I think anyone can find a design they would love on Pacific Pearls!

Products used:
A pair of triple drop pearl earrings and a Kiribati baroque pearl pendant.

Service
Value
Shipping
Quality
Thumbnail of user abdullaha233
1 review
13 helpful votes
July 11th, 2020

I received the tracking link after 20 days after contact them on Instagram, in Instagram they said the reason of the delay is because my address is to short but they emailed me an apology and they said (Due to the Covid-19, USPS had restrictions on deliveries but those restrictions have been lifted and we were able to process your order) idk what should I believe

Thumbnail of user christopherh1818
1 review
0 helpful votes
January 21st, 2023
Verified purchase

The pearls had beautiful blue hue. All matching perfectly.

Thumbnail of user adamw1092
1 review
0 helpful votes
December 13th, 2022

As usual, Pacific Pearls did not disappoint. The necklace is beautiful and will be a great addition to my wife's collection.

Service
Value
Shipping
Quality
Thumbnail of user teresay214
1 review
0 helpful votes
November 28th, 2022

I have ordered several items from Pacific Pearls and been extremely happy. Wonderful prices and quality.

Products used:
Pearl rings, earrings, necklace

Service
Value
Shipping
Quality
Thumbnail of user nancyo922
2 reviews
3 helpful votes
May 13th, 2023

I have several sets of these pearls and I love them. They are beautiful and I love the magnetic clasp to keep them closed and they do keep them closed.

Thumbnail of user kellyl1055
5 reviews
1 helpful vote
May 19th, 2022

I want to express my gratitude for your work and honesty. I love your unique and one of a kind jewelry.

Thumbnail of user malf5
1 review
0 helpful votes
January 24th, 2023

I ordered an 11mm soft pink pearl earrings but instead received a dark purplish- brownish pearl? What a disappointment! I can't recommend.

Thumbnail of user tamathaa
3 reviews
0 helpful votes
October 21st, 2022

This is not first time I have purchased and the experience and product quality is outstanding. I really highly recommend!

Thumbnail of user dustint100
3 reviews
0 helpful votes
October 15th, 2022

Excellent service! Very friendly, good prices. Item was exactly as described and shipped quickly. Highly recommend!

Thumbnail of user anahitai
26 reviews
1 helpful vote
March 22nd, 2023

I purchased a bangle bracelet from Pacific Pearls. The design is beautiful and it is comfortable to wear. It looks like the picture online but exceeds my expectation by far! I've had so many compliments on this bracelet so far.

Thumbnail of user margoj40
4 reviews
3 helpful votes
October 25th, 2022

Très beau travail de conception. Rapide, efficace et extrêmement utile. Haute qualité et bons prix. Les responsables ont répondu à toutes mes questions de manière approfondie et opportune.

Thumbnail of user edwardw780
4 reviews
0 helpful votes
August 6th, 2022

Der Preis ist der niedrigste, den ich zum Zeitpunkt des Kaufs für diesen Perforator finden konnte. Versand, wenn auch nicht sehr schnell, aber innerhalb des zum Zeitpunkt des Kaufs vereinbarten Zeitrahmens. Es hat mir sehr gut gefallen. Ich empfehle und werde wieder verwenden

Thumbnail of user randellf7
2 reviews
0 helpful votes
October 25th, 2022

El personal es súper receptivo, ¡todavía pudieron entregar en la fecha que necesitaba y pedí! ¡Seguiré utilizándolos para todos mis futuros pedidos!

Thumbnail of user catherinew482
1 review
0 helpful votes
December 7th, 2021

Again not disappointed with my order from pacific pearls, I'm sure my daughter will be delighted with her Christmas gift.

Tip for consumers:
Having order few pieces from Pacific Pearls I have not been disappointed,

Products used:
Jewellery

Service
Value
Shipping
Quality
Thumbnail of user courtneyb296
1 review
11 helpful votes
May 15th, 2020

I have contacted numerous times over the last week though email and phone messages since they do not pick up the phone even if I use the sales extension wanting to get the tracking info on my shipment with no response. The shipment has been out 10 business days thus far. Save yourself the aggravation and go elsewhere.

Thumbnail of user aliced265
1 review
20 helpful votes
May 21st, 2020

Well I'm very disappointed with Pacific pearls I have to say that I ordered these on May 10,2020 now I'm coming into May 21 and have yet to receive my items via tracking via anything. That's being I have emailed customer services via phone chat email which doesn't Not work! No response at this point hoping that I was not taken advantage of and Pacific just didn't took my money and RUN WITH! This was a gift for my mother's birthday her 93rd birthday and as a date I have not received anything it be great if someone can reach out to me give me some tracking information because at this point it only says item is processing and that is since May 10th, 2020! Hoping this was Not a Scam Because this is the first time Pacific Pearl has done this to me! I get it regarding the Pandemic/COVID 19 we are All going through because I'm one of them whom is being quarantined for COVID 19. But still some communications would be Wonderful! Im Truly Disappointing at this point!

Thumbnail of user clayk14
6 reviews
2 helpful votes
May 31st, 2019

I bought the $450 pearl necklace. COMPLETE CLASSIC COLLECTION White 9-10mm Princess Necklace with 14K White Gold Filled Clasp. They are NOT pearls. They will not replace it. I sent pictures. They won't honor their "warranty". What a scam.

Thumbnail of user linasm
1 review
11 helpful votes
February 14th, 2020

Please do not do business with a company that sends unsolicited SPAM texts! I just got a text from them, here in Cleveland, never done business with them, don't WANT to do business with them, and will continue to review them negatively on their interference on my phone.

Thumbnail of user amyd126
Amy D.
6 reviews
0 helpful votes
February 20th, 2018
Verified purchase

Your site was a little slow to navigate but I truly love your jewelry. I have bought several pieces in the year,

Thumbnail of user rochellea8
Rochelle A.
1 review
0 helpful votes
March 29th, 2018
Verified purchase

failed to allow my $20 gift card to order ******* other than that the items selected are beautiful, even without the discount I will enjoy my selections.. thank you much

Thumbnail of user edv30
Ed V.
4 reviews
0 helpful votes
May 7th, 2018
Verified purchase

This is not my first purchase and my beautiful Heather Loves the gifts from Pacific Pearls. Great Quality, Great prices and great looking too!!

Thumbnail of user dawayneg1
Dawayne G.
1 review
0 helpful votes
March 1st, 2018
Verified purchase

I have enjoyed all of the purchases from Pacific Pearls. My girlfriend Cathy's face glows with excitement every time she gets a new package to open. Thank you so much, Dawayne Gilley Kansas City *******694

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Typically does not respond to reviews

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