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Pacifica Beauty has a rating of 1.74 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pacifica Beauty most frequently mention customer service problems. Pacifica Beauty ranks 204th among Cruelty-Free sites.
Eyeshadow was received in well packaged good condition. There was some confusion on shipping to USA P.O. Box. If you have a PO Box you will understand the restrictions. Customer service I think realized the confusion. Immediately sent tracking. And eyeshadow with free mascara arrived in just a few days.
In spite of signing up for their texts which the first one was for 10% off first order they refused to honor it. They asked me for screenshots which I provided twice. In total 7 emails were exchanged and they still refused. Mind you it would have amounted to less than $2. They said that the 10% only applies to "bundles". It's not the $2 that matters, it's the lack of transparency and that I searched hi and low for such a statement to that effect and never found it. I find this deceptive
I love Pacificas products but I will not be ordering online again. Not only did my order get lost, but I've been waiting two weeks for my package. I did not receive a new tracking when I emailed them about my situation. I'm still waiting. Never again!
I've tried Pacifiva eye makeup, fragrance and body cream. They are good for you and I do like Pacifica. I wish there are more variety.
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