• OZSALE

OZSALE

Overview

OZSALE has a rating of 2.7 stars from 1,179 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about OZSALE most frequently mention delivery date, phone number, and credit card problems. OZSALE ranks 5th among Flash Sales sites.

  • Service
    59
  • Value
    56
  • Shipping
    57
  • Returns
    45
  • Quality
    56

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 14.3%
Positive
1
Neutral
0
Negative
6
66
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What reviewers want you to know

Positive highlights

  • Easy to use, great range of products easy return service overall a great shopping experience from home
  • Thank you for making my Christmas shopping hassle free.

Critical highlights

  • Poor customer service No delivery I have spent $70 worth of clothes and still no parcel.
How would you rate OZSALE?
Top Positive Review

“Fine”

Mark P.
12/16/23

Ozsale stands out as the premier online shopping club in Australia, providing an exclusive gateway to affordable designer fashion. The experience of being an Ozsale member has truly been remarkable.

Top Critical Review

“Product NEVER Received!”

Anna C.
2/15/24

Ordered a product back in November, never arrived. Ozsale - has marked the order as received! When contacting them, they said they didn't have the exact item I wanted and said they would send out another similar item. This item also never arrived. I also never received a REFUND. I would think twice before buying from this online store as they might just do the same to you, take your money, change the product status to delivered and never send you anything.

Reviews (1,179)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (101) shopping experience (54) christmas shopping (25) quality products (25)
Thumbnail of user biancad10
1 review
1 helpful vote
December 20th, 2016
Verified purchase

I love ozsale! I love seeing different brands and of course my usual brands on sale! It's a good way to online shop without going to a department store. The sales are ridiculous and unbeatable. I've discovered new Australian brands aswell and it's a good way for us Australians to support our country's brands. What would make ozsale ever more amazing is free shipping, free returns and also receiving all the goods at once, then I wouldn't have to go anywhere else

Thumbnail of user bennetta13
5 reviews
17 helpful votes
August 11th, 2020

I had quite good shopping experience with OZSALE most of the times. I'm very satisfied with the products which were described and shown as the pictures. I would love to see more photos on each product so I can strongly make decision on buying it for the future.

Thumbnail of user blakes25
Customer S. – OZSALE Rep

Hi Amit, thank you for your review and we arr happy that you are satisfied with our products and services. Have a good day!

Thumbnail of user sophier18
1 review
0 helpful votes
December 20th, 2016
Verified purchase

Most of the time my items arrive promptly however there have been occasion where postage has taken months and sometimes cancelled after waiting a few weeks.

Thumbnail of user jessp23
1 review
0 helpful votes
December 20th, 2016
Verified purchase

Being able to get everything you could ever need and want in one place is absolutely amazing! Doesn't matter how many items or how big the items are, the constant $9.95 shipping is a God send. Only problem I have with this site, is the estimated delivery date is often incorrect, by weeks even. So don't order anything you need asap

Thumbnail of user nicolav
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

All of the items I purchased have been good quality and great value but there is a long wait for them to be dispatched and if you order multiple items they come in individual packages on separate days.

Thumbnail of user katem100
1 review
0 helpful votes
January 4th, 2017
Verified purchase

Always easy to snare a bargain and if anything goes wrong (e.g. Out of stock or delayed despatch) communication is prompt and accurate

Thumbnail of user sherylw18
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Can get some great bargains here, just make sure you check shipping times as sometimes there is a bit of a wait.

Thumbnail of user mels135
1 review
0 helpful votes
December 20th, 2016
Verified purchase

Ozsale is a great site with reputable businesses that they deal with. Masses of choice from Kids, home, beauty and fashion!
I love it!

Thumbnail of user georgiap11
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Great pricing, new and changing always! Good variety of sales always, can get lost on the site for an hour without realising!

Thumbnail of user yum32
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

I have bought a lot of items from Ozsale. Women clothings, shoes, kids clothings, toys, shoes, perfumes, beauty products. Somes of them arrived earlier than expected. Happy with the products and delivery so far. The only negative thing is they do not refund my cash when I return. They give the refund voucher with limited time frame instead. I want my money or the exchange of good instead of the voucher.

Thumbnail of user kathp5
1 review
0 helpful votes
December 20th, 2016
Verified purchase

Always great bargains & plenty of variety on Ozsale, I do prefer this site over similar competitors. The wait for items, though, can be very drawn out- at times the wait is so protracted that I've completely forgotten what it was I'd ordered. Delayed gratification aside, a great site!

Thumbnail of user randyc61
1 review
0 helpful votes
December 3rd, 2016
Verified purchase

Products received as expected. Good value for money.
Only thing to improve is delivery. Delivery man simply put the parcel out of my front door, not even ring the bell.

Thumbnail of user briannah17
1 review
0 helpful votes
December 20th, 2016
Verified purchase

Quite happy though need to make sure your prices are LOWER THAN RETAIL. Ie, pandora or Bec and bridge, all selling for the same price on sites that offer shipping within days and free shipping too. Speed things up and I would buy often.

Thumbnail of user staceyj21
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

The only thing preventing me giving 5 stars is the sometimes lack of women's shoe sizes. I probably buy too many shoes anyway! Plus I love the variety in all other sales that Ozsale offers.
Shipping is also fast compared with other similar sites. Thanks Ozsale!

Thumbnail of user amyt74
1 review
0 helpful votes
December 20th, 2016
Verified purchase

Ozsale is perfect for a lady like me. I'm not a huge fan of shopping centres but I do love fashion, homewares and spoiling loved ones with gifts. This website/app has honestly made Christmas shopping a breeze! I made a majority of my purchases and just waited for them to roll in. You do need to plan ahead of time to have things arrive when needed but that just comes down to planning ahead so you get a good deal! So simple. Good communication when necessary with the company.
I would love to see even more brands and variety on there throughout the year.

Thumbnail of user sarahj169
1 review
0 helpful votes
December 20th, 2016
Verified purchase

I found ozsale a few years ago and actually look forward to getting my emails letting me know what sales are on that day. I love the variety from clothes to toiletries and everything in between. I have always found the delivery of my parcels to be reliable and particularly like the sales where there is a 48hr dispatch available. I have found the products I have purchased to be of a reliable standard of quality. I recommend OzSale to ally friends.

Thumbnail of user nikkolad
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

I have used Ozsale a few times now and love it. They have a great range of products and the site is easy to use. The customer service team do very well in keeping you up to date on the status of your order and you get shipping updates as well which I love. The only thing that I think could be improved is the description of items and having a size guide for each brand, as I found when shopping brands I had not purchased from before there was no size guide and so I was unsure what size to get. Other than that Im a huge fan!

Thumbnail of user kirand11
5 reviews
3 helpful votes
April 1st, 2017

Great sales and good customer service. I've bought a few things at special deals. They were really good bargains. Delivery has always been within their time frame.

Thumbnail of user martinaf5
Martina F.
1 review
0 helpful votes
December 20th, 2016
Verified purchase

I have purchased clothing, shoes, make up and hair products from various stores on Ozsale.
I highly recommend trying it as you are sure to be surprised by the buys on here.
Only issue I have ever had was a 'Pantene product' came through and it was clearly an expired product but this is one issue out of at least 30 positive purchases.

Thumbnail of user sarac82
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Oz sale provides a good range of products. I would like brand names highlighted more. Could have an express shipping option? However the timeline you provide is handy but it does seem to take a long time to get an order. Good to see more Australian products and companies.

Thumbnail of user tiffanyk19
1 review
0 helpful votes
January 21st, 2017
Verified purchase

Ozsale has great brands and great prices. I like that you can look at individual sales or search for a specific item or brand. Everything I've bought from Ozsale has arrived in good condition which is important when buying items as gifts. I have bought from Ozsale many times now and I will continue to buy from Ozsale. Be aware that sometimes there is up to a four week wait for some items, check the expected delivery date of you have a deadline.

Thumbnail of user charlottej14
1 review
0 helpful votes
December 3rd, 2016
Verified purchase

The products I received from ozsale were great and in perfect condition as was expected. It was easy to shop on this website as, once the purchase was made, there was great contact with the buyer provided. The only thing I didn't like is the fact that it took 3 weeks for me to receive my product and the shipping costs can sometimes exceed or closely match that of the discount of the products. In saying this, I would still shop on Ozsale again and had a postive outcome and experience when doing so before

Thumbnail of user michelled105
1 review
0 helpful votes
December 21st, 2016
Verified purchase

Sometimes wait for a long time and some descriptions could be better but generally get a good reasonably priced item arrives.

Thumbnail of user kayeh7
1 review
0 helpful votes
December 2nd, 2016
Verified purchase

Ozsale has some fantastic products at good prices. Great variety too! Sadly though, more than a month to pack and send my items means that I am unlikely to use it as much as I would otherwise.

Thumbnail of user graemem10
1 review
1 helpful vote
December 20th, 2016
Verified purchase

Ozsale offers a good solid online shopping experience. A great range of products often at very good value prices. Will continue to patronise.

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From the business

Ozsale is the leading online shopping club in Australia and your doorway to affordable designer fashion. Every day we host sales for the top fashion brands in the world. Ozsale members can access these sales and enjoy savings of up to 80%

Company Representative

Thumbnail of user blakes25
Customer S.
Agent
Typically does not respond to reviews

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