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Overstock has a rating of 1.67 stars from 3 reviews, indicating that most customers are generally dissatisfied with their purchases. Overstock ranks 1001st among Home Decor sites.
I recently bought a couple of patio chairs in OVERSTOCK, which was advertised as made in wicker, in exchange I received two metal chairs, with polyester and badly welded, these days everything is delayed with the excuse of Covid19, I say excuse because Amazon and Wayfair, deliver their sales on time, so I dismiss the return, I tried to be flexible and make a deal, I am a senior citizen with disabilities, stress shortens my life. I tried to negotiate a discount given the brutal discrepancy I was willing to keep with the chairs, but the customer service did not admit the flaws, also they ignore my photos and my flexibility, for which I return them, a very long process, every time they wrote to me they repeated a long script, ignoring the previous messages, without monitoring the process, they did not send the labels for the return, they blamed each other, in each message a different agent signed, distraction tactic, the supervisor made me wait an hour, after works he? She? Never contacted me, and now UPS is to blame, the chairs were waiting in the concierge of my building for five days, and therefore the company takes the time not to return my money. The chairs are published as wicker, La Habra Boho 3-piece Wicker Patio Chat Set by Christopher Knight Home, in Wayfair, you can find them with the exact description of the materials such as: Bowerman 28 "Wide Polyester Armchair, with the same cushions and in the same color. After five days the chairs are gone, I didn't get my money back yet. The CEO Mr. J. Johnson never answer my emails and another person did it only with the initials JCB, why so afraid to give his/her name? Strange behavior, if he/she represents the company, she/he doesn't seem proud to do so. Dishonesty and underestimation of buyer intelligence are unacceptable NO, of course, I do not recommend buying anything from OVERSTOCK, I suggest taking your business to WAYFAIR OR AMAZON.
I recently bought a couple of patio chairs in OVERSTOCK, which was advertised as made in wicker, in exchange I received two metal chairs, with polyester and badly welded, these days everything is delayed with the excuse of Covid19, I say excuse because Amazon and Wayfair, deliver their sales on time, so I dismiss the return, I tried to be flexible and make a deal, I am a senior citizen with disabilities, stress shortens my life.
I tried to negotiate a discount given the brutal discrepancy I was willing to keep with the chairs, but the customer service did not admit the flaws, also they ignore my photos and my flexibility, for which I return them, a very long process, every time they wrote to me they repeated a long script, ignoring the previous messages, without monitoring the process, they did not send the labels for the return, they blamed each other, in each message a different agent signed, distraction tactic, the supervisor made me wait an hour, after works he? She? Never contacted me, and now UPS is to blame, the chairs were waiting in the concierge of my building for five days, and therefore the company takes the time not to return my money.
The chairs are published as wicker, La Habra Boho 3-piece Wicker Patio Chat Set by Christopher Knight Home, in Wayfair, you can find them with the exact description of the materials such as:
Bowerman 28 "Wide Polyester Armchair, with the same cushions and in the same color.
After five days the chairs are gone, I didn't get my money back yet.
The CEO Mr. J. Johnson never answer my emails and another person did it only with the initials JCB, why so afraid to give his/her name? Strange behavior, if he/she represents the company, she/he doesn't seem proud to do so.
Dishonesty and underestimation of buyer intelligence are unacceptable NO, of course, I do not recommend buying anything from OVERSTOCK, I suggest taking your business to WAYFAIR OR AMAZON.
Tip for consumers:
I won't recommend using OVERSTOCK at all when you receive an item and is not what you expect too late!!! your nightmare starts! is not cheaper neither, Life is too short, choose a better business, like Wayfair or Amazon.
The worst customer service I've ever experienced. I placed an order for a couch and dresser.
Having received no confirmation three days later I contacted their customer service chat. Was told directly "I see that you didn't place the order and the order didn't go through". Asked if I should reorder the items and told yes, you should reorder. Save the chat, just in case. Days later receive duplicate orders. Contact Overstock and they want $155 to return the duplicate order their representative told me hadn't been placed. Still have no record of the first order in my account and absolutely zero confirmation from them that the first order ever even existed. Try to explain to them that I only reordered because their representative told me to and send a copy of the chat showing exactly that. Their response is they won't cover the return because my order was placed after the chat. Yes, obviously. Their rep TOLD ME TO REORDER. The order they told me was cancelled was done 3 days prior. They either don't understand this basic concept or are just willfully ignorant. The products themselves are fine, unfortunately there's duplicates sitting on my porch for the past two weeks. $1200 dollars of my money is tied up waiting for the return/refund and Overstock refuses to take responsibility for their error. This is an absolute thrash company and I will never again purchase anything from them. I'll be filing complaints with the BBB and NY Attorney General Office against them. This is the first negative review I've ever left, I'm just indignant at being treated like this after making a $1200 purchase. I understand their prices are low but please think twice before giving them your business.
Every time I look at Overstock, then search for the same thing, I find it less elsewhere. Copy and paste the heading of the item and search it. EVERY TIME you can find it for less. They are by far the less priced for same item. Same thing with Overstock. Don't be duped by the commercials and name.
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