• Overstock.com

2020 CUSTOMER CHOICE AWARD

Overstock.com

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Overstock.com has a rating of 3.17 stars from 1,755 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Overstock.com most frequently mention free shipping, great deals, and several items. Overstock.com ranks 10th among Wholesale sites.

  • Service
    185
  • Value
    167
  • Shipping
    174
  • Returns
    146
  • Quality
    150
Positive reviews (last 12 months): 9.7%
Positive
3
Neutral
1
Negative
27
121
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • DO NOT GIVE YOUR CREDIT CARD INFO unless you want to be overcharged for cheap merchandise.
  • Everything about their return policy is highly questionable.
  • Their customer service beyond sucks and they told me that it is an issue between me and the oversize delivery company.
How would you rate Overstock.com?
Top Positive Review

“Nice product”

Henry L.
5/21/23

I purchased the teak outdoor dining chair; very easy to assemble; on time delivery; good value. I highly recommend this product and give it an A-1 rating.

Top Critical Review

“Failure!”

Jason G.
9/26/23

4 weeks, no delivery. Customer service does not fulfill their commitment to correct the issue. I am filing fraud with my card issuer. No item delivered and $2200 removed from my account!

Reviews (1,755)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (328) credit card (55) return policy (42) delivery company (12) customer care (14)
Thumbnail of user henryl669
1 review
5 helpful votes
May 21st, 2023
Verified purchase

I purchased the teak outdoor dining chair; very easy to assemble; on time delivery; good value. I highly recommend this product and give it an A-1 rating.

Products used:
Teak chair

Value
Shipping
Quality
Thumbnail of user bobbettem1
3 reviews
1 helpful vote
September 11th, 2023

I have purchased many indoor and outdoor rugs from Overstock over the years and have never been disappointed. The customer ratings are very helpful when making choices and their selection is unmatched.

Tip for consumers:
Read customer reviews on the product

Products used:
Rugs

Service
Value
Shipping
Quality
Thumbnail of user thomasb738
1 review
2 helpful votes
August 13th, 2019

I am located in Switzerland and ordered 4 canopy beds for my house in Thailand. Such nice beds with boxspring mattress and foundation are not available in Asia. Because of my concern about the high value and shipping, I contacted the international support. The kind lady on the phone explained all steps of the order and shipment procedure, and finally I placed an online order and paid with PayPal. I could track the inside USA collection and the shipment process with FedEx. After some days, the 400 kilogram delivery was in Bangkok at the customs. Here started a nightmare of import procedure, but with the assistance of FedEx, everything was solved and we received the beds in perfect packing and condition. Thanks to the good instruction manuals, assembly was easy went smooth. I thank Overstock and FedEx for the excellent service and always helpful support. Whenever we need special furniture, we will look at Overstock first and order from them.

Thumbnail of user maryeln1
1 review
12 helpful votes
December 22nd, 2019

I ordered a large piece of furniture with a delivery day that I knew I would be home. I received notice a couple of days later that it was shipped and would arrive on another day, That day I knew I would be out of the area from my home. Because I had moved to my new home from another state just the week before, I did not know a neighbor that I could ask to help with receiving the delivery. I sent a text to the provided Overstock number explaining my concern. Immediately they responded and said they would take care of the situation, and that THEY DID! The bedroom chest arrived on the original date stated. The Overstock Customer Service was wonderful. And, to connect immediately with a warm body rather than going through a maze of questions and never getting to anyone that can actually do anything is a pleasant change from today's very frustrating norm. Thank you Overstock for taking care of me! We

Thumbnail of user marilynb325
1 review
2 helpful votes
June 16th, 2020

I ordered a bright pink pillow. It looks exactly as I had hoped. Will look great on the cream colored sofa that should arrive next week. Very satisfied.

Thumbnail of user christinep125
1 review
0 helpful votes
April 8th, 2018

I had ordered a necklace that was never delivered (not too surprising with our mail deliverer... ALWAYS mixing things up!). Anyway, I contacted the care center, because the tracking system showed "delivered." When they researched the case, there was no reason as to why the necklace hadn't been delivered, but the very helpful representative made sure I received a new necklace in time for my friend's birthday (the intended recipient). I am an honest person and could never make this up to steal from a company; they knew that I was a loyal customer and would not by lying. Thanks, Danielle and Overstock, for being a reputable and caring company!

Thumbnail of user martyt36
1 review
1 helpful vote
November 19th, 2020

I purchased 2 Safavieh wool oriental rugs after shopping online and comparing prices for weeks. Photos are reliable, plus customers submit photos that show the colors with different lighting. Always free shipping on their rugs, they ship quickly, and the packaging was incredible. Amazon sells many of the same brands, and I always compare their pricing and customer reviews. Overstock usually has more rug sizes in stock than Amazon, and they carry most of the quality name brands at the lowest prices I've found.

Tip for consumers:
Customer service will answer your questions and advise you when an item returns to stock.

Products used:
Two Safavieh hamadan and bohemian rugs, purchased in September 2020

Service
Value
Shipping
Quality
Thumbnail of user valeriel37
3 reviews
6 helpful votes
April 11th, 2018

Awesome products, fast delivery and great prices. Highly recommended! Everything I've ordered has been exactly as pictured. Love the membership, not required but gives you cash back if you get it!

Thumbnail of user maryl1325
1 review
3 helpful votes
May 28th, 2020

Ordered a round 8 foot wool rug. It arrived in expected time frame. Looked exactly like pictures in ad. Excellent quality. Very happy with my purchase!

Thumbnail of user amberc109
1 review
1 helpful vote
June 13th, 2018

I just used overstock for the first time to by a 4 piece bedroom furniture set costing over $1,000 and by the reviews I was pretty nervous but I am sooo happy to say I received all my furniture right on time and everything was in excellent condition and as advertised. I honestly do not have one bad thing to say about my experience and will not hesitate to use them again!

Thumbnail of user lizzyh8
25 reviews
63 helpful votes
December 29th, 2020
Verified purchase

We have all had some bad experiences lately with the shopping frenzy with covid! Right? Overstock has put it out there and does keep providing the best of service and shipping it can. I have purchased several items during this time because we also moved a business and to a new house.

So let me clarify how much this can mean when things also get shipped to the wrong address and Overstock sent us a new item because of that! That means a lot because even the could have said tough nuggies! :D So I don't think that was just a fluke. Also, we had some damaged items that were extremely large boxes aka. Chairs. The first representative was difficult in I tried to ask him how to fit these chairs in their boxes again to return them and then also to just get these in a car to return them? After some discussion, another representative through email did allow us to throw them away and replaced them- which was not fun either but part of life when ordering online. Since then we have had no problems and I have had purchased previously several rugs and items that had no issues.

Overstock seems to have much variety of items at usually the lowest prices as I am the "research queen" for the best deals! ;) With just the same investment for their CLUB you can also receive rewards for reviews (LOL which you all know I like) and also to give an honest one. Now, these rewards are nothing to think twice about because you get at times up to $12 -$8 apiece depending on the item price. So let's go! Right?! Also, Overstock is not shy about giving discounted promo codes so if you hunt or allow them to spam you - Yeah I said it but we all get it! ;) Spam is a part of our life ya'll! Let's face it! We can get money off so think of it as a job! Maybe you can see where the money is?

Overstock has now been in my life for many years but more recently the Club has made it better. I am a believer and it works for them because I go there first to see their stock and move from there. I know it's been hard for all of us during this time but I believe Overstock is trying to when some retailers are not as customer service focus. Thanks for reading! Happy shopping!

Tip for consumers:
Join the club for extra discounts and promo codes also do online reviews for more dollars towards purchases! YEAH~

Products used:
Furniture, rugs, misc items such as towels, flat iron, etc

Thumbnail of user maer17
3 reviews
0 helpful votes
June 16th, 2019

This product just arrived! So excited about this assistant bar for my husband to help him get himself up out of the bed. This bar was recommended by his Parkinson's trainer. Excellent idea.

Thumbnail of user ah168
2 reviews
3 helpful votes
August 31st, 2018

I purchased a floor lamp from Overstock.com. There price was very good. They gave me another 15% discount and shipped the material on the specified date. The communication thru text messages also worked very well. I really liked this company and will make future purchases. I highly recommend this company.

Thumbnail of user msvm
2 reviews
3 helpful votes
January 4th, 2020

I got a dining table set from Overstock that arrived a few days earlier than expected (woohoo!). One of the chair legs came defective and I immediately contacted them. They shipped out 2 new legs within a few days of me contacting them. I would highly recommend this website for ordering items. Thanks OVERSTOCK!

Thumbnail of user richardp1209
1 review
0 helpful votes
June 28th, 2020

We had ordered a comforter for our master bedroom and as the picture it was prefect. Delivery was right on time even in the time.

Thumbnail of user beaub58
11 reviews
9 helpful votes
April 6th, 2020

I was able to get 2 very nice fitted sheets from overstock for under 40$ plus shipping. They were on sale and have been very nice.

Tip for consumers:
Good for alot of home items but watch for the good sales to take advantage of.

Products used:
Bed sheets

Service
Value
Shipping
Returns
Quality
Thumbnail of user monican199
4 reviews
1 helpful vote
October 17th, 2022

Always exceptional customer service in all areas from ordering to delivery. Sales and promotions are unbeatable. Will purchase again, thank you.

Thumbnail of user ronaldf221
1 review
0 helpful votes
September 7th, 2020

Poor quality product. Not what was depicted the ad. The order cost $140 the cost to return was $63. I will not use Overstock again.

Thumbnail of user kendraa56
1 review
0 helpful votes
December 7th, 2021
Verified purchase

I have been buying from overstock on and off for years. I think I've received something broken once which was replaced immediately and received something once that I did not like out of the many many many purchases I've made. My experience with overstock has been nothing but pleasant.

Products used:
Home decor

Service
Value
Shipping
Returns
Quality
Thumbnail of user nikaj
3 reviews
2 helpful votes
August 3rd, 2018

Nice price, very helpful customer service and 2-day free shipping - I like shopping at Overstock!
I'm also very happy with my purchase.

Thumbnail of user oliviaw64
6 reviews
3 helpful votes
November 17th, 2018

This site provides nice items for loyal prices.
Recently I bought the doll house for my god daughter.
She just loved that one. And I was pleased with a good service, I got my order on time.

Thumbnail of user arthurc59
2 reviews
2 helpful votes
April 22nd, 2018

I purchased two VIGO kitchen faucets at overstock.com and installed them both. One leaked from the start. I thought I was going to have to battle overstock.com because I actually installed the leaking faucet (though you kind of have to install a faucet to know if it leaks!), but when I started an online chat with their support, they were amazing. They issues a free return label and ordered a new replacement faucet right then and there for free as well! The support person was expedient and professional! The new replacement faucet came in 4 days and I just installed and no leaks! I love overstock.com!

Service
Value
Shipping
Returns
Quality
Thumbnail of user karent1360
1 review
1 helpful vote
June 23rd, 2021

The lamp we purchased arrived in a badly beaten box, resulting in a crooked, dented lampshade. I called Overstock to ask if they would send another shade without me having to return the whole lamp. They told me I didn't have to return anything, and in exchange for a few pictures of the damage they would send me a new lamp. 5 minutes on the phone, problem solved.

Thumbnail of user helenj611
6 reviews
1 helpful vote
February 6th, 2022

I like the rates and the variety. I appreciate the free shipping and excellent customer service. Good for internet shoppers, busy folks, handicapped persons who want to shop from home, and so on. Great furniture, carpets, dressers, and mattresses, of which I recently purchased a fantastic one during the pandemic last year.

Thumbnail of user debbieh887
1 review
1 helpful vote
December 1st, 2021

Ordered 2 gorgeous nightstands from Overstock as they had by far the best price and availability on them. One arrived damaged and Overstock took care of it easily and graciously. I highly recommend ordering from Overstock due to their low pricing and exceptional customer service.

Products used:
Furniture

Service
Value
Shipping
Returns
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Purchase name brands at clearance prices at Overstock.com! Buy discounted name brand Bedding, Furniture, Jewelry, Watches, Electronics, Clothing, Books, Movies, and Music for the lowest prices every day.

How do I know I can trust these reviews about Overstock.com?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Overstock.com?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business