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Claim Your BusinessOverstock.com has a rating of 3.17 stars from 1,755 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Overstock.com most frequently mention free shipping, great deals, and several items. Overstock.com ranks 10th among Wholesale sites.
I purchased the teak outdoor dining chair; very easy to assemble; on time delivery; good value. I highly recommend this product and give it an A-1 rating.
4 weeks, no delivery. Customer service does not fulfill their commitment to correct the issue. I am filing fraud with my card issuer. No item delivered and $2200 removed from my account!
I have been buying from them during a year. There are some nice products on their website. But after I ordered a dinning chair I was disappointed. It came broken! It's a pity that they send such products to the regular customers.
I purchased my beautiful bedroom set that was delivered on May 27th 2020 I paid 99.00 for this delivery and set up for 5 pieces to be delivered I received everything but my dresser because as they delivered my dresser the mirror on the doors had shattered. With that being said I understand stuff happens BUT how they handled me STILL WAITING on my dresser AND ONLY giving me a 25.00 credit when I've paid a pretty penny for 5 pieces not 4 them they tell me it's gonna be 2 more weeks to wait I WILL NEVER PURCHASE ANOTHER THING FROM OVERSTOCK with the customer service I have received
MY PURCHSE ARRIVED 5 DAYS BEHIND THEIR CLAIM. I stand by my recommendation to review the customer reviews before buying from any vendor. Online information shows 1.3 stars only for Overstock.
Tip for consumers:
Always read customer reviews of the vendor BRFORE making a purchase!
Products used:
Electric cord.
I purchased an item. I thought. I got a glitzy note about how my item had arrived and have an unboxing party. The item NEVER arrived, PERIOD! OS told me to find it myself because by God, our computer says it arrived! Too late I discovered their poor review record.
BUY ELSEWHERE!
Tip for consumers:
Check reviews on the seller!!!!
Products used:
THE ITEM NEVER ARRIVED
THAT IS THE PROBLEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Overstock and its customer service is great but they are using a shipping company that is terrible. Its been 13 days since I ordered and still no package. Original delivery date was 4 days from order date. When you need an order right away I would look elsewhere. To bad, I liked Overstock.
Purchased a knock off of a mid century modern sofa, it was ok! Just too small.
Call up told and told them it far small then needed.
No problem on return! Possibly a mostest amount was expected.ok
Come to find out, sofa $958 total!
To send it back $303! This because it's a personal situation!? Not a defect or damage so my Wal-Mart card is refunded $651. I am still on hook for 303 on card!?
Not a fan of over stock won't buy from them again.
Recently, I bought four bed sheets and 2 rugs from overstock. The products just arrived and I felt the quality of the products are satisfactory. I find the customer service quiet laudable and helpful.
On first glance Overstock's prices seem reasonable; however, in many cases I've found the identical items elsewhere online for considerably less! Overstock refuses to match prices with Amazon, Walmart, etc., so ultimately I've made my purchases from other online sites. Be sure to research items you are interested in!
I've purchased a few things from Overstock. It's similar to an Amazon, but I find most of the time the price isn't the best you can find. I do check here for different products, but I never make a purchase without checking Amazon and other places to make sure I am getting a good deal. They don't have nearly the selection that Amazon does either, but still a big variety.
I`ve had two orders here, one went perfectly fine, and the second one was sadly returned due to inappropriate item quality. I guess thats the 3 of 5 mark for now.
Overstock has refunded the price of the curtains that I did not receive due to USPS added fee for shipping to PO Box that was not included in address. USPS is going to finally deliver to my house eliminating the need for a PO Box.
Products used:
Curtain rod.
Found products cheaper at Walmart, unfortunately after buying at Overstock. Charged extra on a "free shipment" and returned product, only to be charged full price and not get anything. Applied to "free Club O membership for military veterans" and was accepted and then lost in system. Total rip off!
Tip for consumers:
Make sure to check all Overstock reviews before ordering.
Products used:
Curtain rod
A long while ago, I was hesitant to use this site. It was the classic; To good to be true scenario. The individuals in the TV adverts were bragging about getting "GREAT" deals on 30$ iPads etc... Of course when you go to the site the actual price is upward of retail price at an extremely minimal discount. The prices on some items are honestly way better if you bargain with coupons at stores, or if you go to a "true" overstock store.( Such as Here Today)
Yes, there are some bargains at this well established site, but unfortunately they are few and far between. I have not found anything recently that I would consider purchasing. The prices are just too high for most products. For home design type products which are not easily comparable, they do have a fine selection; however, how many sheets or bath towels does one need?
Thankfully, I finally talked to a gentleman in their customer service department who was actually helpful. I got a notification that the mattress had shipped and I was really frustrated. I called one more time and got a really helpful guy who said they couldn't reroute the truck until UPS verified the tracking number which hadn't happened yet. He promised that he would personally watch my account for an update and would send the reroute request to the truck as soon as possible.
A day or two later, the reroute notice appeared on my tracking information and a few days after that, I received an email that my refund was being processed. I'm glad I finally got the result I was looking for, but it took WAY too much time, effort, and persistence to get there. I don't like getting sassy with customer service people, but sometimes that's the only way to get to the proper solution.
I ordered a mattress for my new apartment. It matters when it arrives because my parents are coming into town and will need a place to sleep when they are here. When I placed the order, it said "Standard Shipping" with no exact window of time specified. Normally standard shipping is 3-5 days which would have been fine. Not long later, I received an email stating that my mattress would arrive in 7 business days, which doesn't work because my parents will have left by then.
It hadn't even been an hour since I placed the order, so I figured cancelling it wouldn't be an issue. I WAS WRONG. They told me that my order had already been accepted by the warehouse, so there was nothing they could do to cancel it.
I talked to 3 different people who all parroted the same answer, so I finally asked for a supervisor. I now was told they could reroute the truck back to the warehouse and issue me a refund, which I was glad to hear.
However, I was also told I should expect to hear from them in 1-2 business days about my complaint and I have yet to hear a single thing. I have gotten order updates which is making me nervous that they will not handle this in time.
I was also told if the mattress gets delivered, I am responsible for the return shipping which is not happening. I am so beyond dissatisfied with their customer service. What company doesn't allow a customer to cancel an order they placed less than an hour ago?
I'm never buying anything from them again and neither should you!
Ive placed a few orders. You really roll the dice with what you get. Sometimes its waaaay off from the description. Also, youll see the exact same item listed on multiple sites like Wayfair, Pier 1etc, but under a different name. So do your research. Im kind of over the inconsistency so I dont think Ill be back.
Overstock would be a better online shoppin place if they don't make you go through hoops to return items that are not as describled. I purchased a grey rug which was actually blue so when I used their automated system, I was asked to pay for shipping. I had to write and call before I overstock sent me a postage paid UPS sticker. Amazon just accepts justified returns but overstock makes you spend an extra 15 minutes before they will do the saem
In my opinion, Overstock.com is a smaller version of Amazon.com. However, I cannot give it more than 3 stars because the selection is limited compared to Amazon and a few others and though the price are okay, there are plenty of places where you can find things cheaper. Still not a bad site though.
I use to get some really great buys on here, but in the last few years I have not purchased one item, due to cost comparison with other sites.
I have yet to find a product on there that has been cheaper than what I can find at amazon and other shopping sites.
I don't always go to Overstock.com to buy. At other times, I go to sell my old stuffs and get good money for them.
I haven't had to many problems with overstock once they couldn't tell me what happened to my watch but did send a better more expensive one recently I just sent a defective watch back it's been 5 days since they received it and no credit applied to my store card I think they're slow there probably playing with watch to see it was a arikbos 67.00 watch the other 5 items are ok but they were small items I did buy 5 yrs ago a 4 inch mattress topper it's still in good shape so. If they drag there feet dispute the charge or if they try to screw me I tell them what to do with there store card.
Will never order from this website again. The first time I did the item fell apart pretty quick but I thought maybe try again. Have not used the product yet but it not the size I want so went to get a return label and it was charging me $10. That is more than the original shipping. It not even worth sending back. Will never order from there again. Complete rip off. The only reason I'm giving a 3 was the quick delivery or I would be giving a 1.
Love this place for the selection, but hate it for the cheap quality and the fact that many times, what you get is not the same as what you see in the picture. You really have to read the reviews to figure out if the item is worth purchasing or not, so I spend a lot of time doing that.
Lots to shop from, but not the best value. Products are offered at more competitive prices else where.
You can still find some good deals, but their prices used to be some of the lowest online! Too bad.
Good pricing on products, but most of them are inconsistent quality. Buyer beware and expect cheap China products.
Purchase name brands at clearance prices at Overstock.com! Buy discounted name brand Bedding, Furniture, Jewelry, Watches, Electronics, Clothing, Books, Movies, and Music for the lowest prices every day.
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