• Overstock.com

2020 CUSTOMER CHOICE AWARD

Overstock.com

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Overview

Overstock.com has a rating of 3.17 stars from 1,755 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Overstock.com most frequently mention free shipping, great deals, and several items. Overstock.com ranks 10th among Wholesale sites.

  • Service
    185
  • Value
    167
  • Shipping
    174
  • Returns
    146
  • Quality
    150
Positive reviews (last 12 months): 9.7%
Positive
3
Neutral
1
Negative
27
121
See all photos

What reviewers want you to know

Positive highlights

Critical highlights

  • DO NOT GIVE YOUR CREDIT CARD INFO unless you want to be overcharged for cheap merchandise.
  • Everything about their return policy is highly questionable.
  • Their customer service beyond sucks and they told me that it is an issue between me and the oversize delivery company.
How would you rate Overstock.com?
Top Positive Review

“Nice product”

Henry L.
5/21/23

I purchased the teak outdoor dining chair; very easy to assemble; on time delivery; good value. I highly recommend this product and give it an A-1 rating.

Top Critical Review

“Failure!”

Jason G.
9/26/23

4 weeks, no delivery. Customer service does not fulfill their commitment to correct the issue. I am filing fraud with my card issuer. No item delivered and $2200 removed from my account!

Reviews (1,755)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (328) credit card (55) return policy (42) delivery company (12) customer care (14)
Thumbnail of user terriendreson
1 review
0 helpful votes
January 2nd, 2024

Over several months ago, after I received a late fee, I called to complain that I never received a card or correspondence with my account number so I could set up autopay. The rep said he would send me what I needed but would set up the autopay for me. Well, I never received anything and the autopay was only set up for 3 months! So, I called AGAIN, and there was another late fee!+ I tried to explain this different circumstance but the rep just kept going on about I already received my time allowed to take off late fee! I paid it off, closed the account, and will never shop Overstock again!

Service
Value
Shipping
Thumbnail of user donnal2147
1 review
2 helpful votes
June 23rd, 2023

DO NOT BUY anything large from overstock.com! I bought shower doors a month ago, today... exactly 4 weeks later they cancelled the order saying no stock. REALLY? How come its showing you have 9 in stock and I can verify it with a phone call to your customer service people. I asked for a supervisor and all he could say was I will investigate it and Sorry. Called me back to say Sorry again...You will have to reorder it again and wait another 4 weeks. WTF you guys suck

Tip for consumers:
Hire some people that can actually do something.

Products used:
NONE order cancelled after 4 weeks

Service
Thumbnail of user jdgwell83
1 review
0 helpful votes
September 26th, 2023

4 weeks, no delivery. Customer service does not fulfill their commitment to correct the issue. I am filing fraud with my card issuer. No item delivered and $2200 removed from my account!

Tip for consumers:
Do not order from Overstock or Bed Bath & Beyond

Products used:
I never ended up receiving a product. This company is fake. Fraud. They steal money and sell nothing.

Service
Value
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Thumbnail of user edo152
2 reviews
2 helpful votes
June 3rd, 2023

Received an order today expecting a 3 pc dinette set and instead receive 2 chairs. When my 83 yr old mother searched their site gor a 3 pc dinette this item popped up. She fid not realize it was only 2 chairs. Called them to buy the correct item and return the incorrect item (unopened). They informed my mom they were going to charge her $31 to return a $120 item. This is unacceptable. They should change their name to overcharge! Or overpromise, under deliver!

Service
Value
Returns
Thumbnail of user ay128
2 reviews
3 helpful votes
February 12th, 2024

Bed, Bath, and Beyond (Overstock.com) refuses to delete any of my information, including the credit card on file and account on the website. They claim they need everything stored for 4 years for business purposes.

I understand the info on the internal database cannot be deleted for tax related reasons, but under the California Consumer Privacy Act, BBB is required delete any information that they can. No other company has refused this request.

If you face this problem, contact the attorney General and https://cppa.ca.gov/webapplications/complaint to voice your concern over BBB storing your personal information.

Once again, Bed, Bath, and Beyond (Overstock.com) is refusing to delete any of my information at all.

Service
Value
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Returns
Quality
Thumbnail of user saraha2022
2 reviews
3 helpful votes
February 25th, 2023
Verified purchase

Overstock does not vet the independent sellers they have on their platform and they do not monitor their behavior either. Sellers can ghost buyers and avoid the return process by simply replacing buyers names with (null)(null). If this is done, a return cannot be started through the website.

Want to report a seller? There is no reporting system.

Overstock sold their customers out.

Tip for consumers:
Don’t buy. Overstock does not vet sellers or monitor them. Sellers on Overstock site can ghost you and block the return process by putting your name as (null)(null) in the system. No way to report bad sellers.

Service
Value
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Thumbnail of user evelynm565
1 review
2 helpful votes
October 7th, 2022
Verified purchase

I will never buy from this company again, received my dining room table in Aug and today Oct 7 still waiting for missing part. I've been calling since then with no results or able to talk to corporate or supervisor Z they claim there is none. Now trying to return and haven't heard from them. Please do your homework before buying from this company I usually don't write reviews and if I do it's always a good one but in this case I feel you should know what it's like.

Service
Shipping
Thumbnail of user karenn1549
1 review
0 helpful votes
August 28th, 2023

I purchased a side board with a price of $349.00. With their magic coupons I paid $314.99. After 5 days and delivery of a 140 lbs item the coupon price changed to $262.49. That's a $50.00 difference. When you complain they first blame it on 3rd party seller and after a week of calls and texts tell me they can't adjust price. You have to keep repeating your problem to some AI live robot and they just respond the same each time I will never purchase from them again. Amazon always handles any issues.

Thumbnail of user jenniferm5534
1 review
3 helpful votes
July 29th, 2023

Do not buy a mattress from Overstock or probably anything from Overstock unless you are 100% certain you will keep it! I bought a queen Slumber Solutions mattress in plush. The mattress is NOT plush but VERY firm. I can't return it or get a refund because I opened it. Please tell me the heck am I supposed to know your mattress sucks if I don't open it?! If I knew the product you sell sucks, do you really think I would have bought it to begin with?!
Stand behind what you sell!

Service
Value
Shipping
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Thumbnail of user becky.kayla
1 review
2 helpful votes
August 17th, 2023

I ordered a couch and it never came and they told me someone dropped off outside my apartment door. (As if a couch is something that someone would just leave outside an apartment door) I have a picture of them telling me that they left it outside my house. (This is a 920 dollar couch) They won't give me my money back and now I'm going through a credit card dispute. Whoever is considering using them should know that giving them money is exactly like doing a Facebook deal- you run your risk of paying for something that you won't get. This is beyond aggravating and time consuming. It's now at the point where I'm tape recording phone calls with them and taking pictures of conversations with them should I need to file a lawsuit. This is a very upsetting situation.

Thumbnail of user johnnya181
2 reviews
2 helpful votes
April 29th, 2022

I bought a Vilano bike for $405 from OVERSTOCK and it was damaged, called them and was told they would replace it. Liars big time. So they play games, cant find my order everytime i call, then after many calls and emails they want to give me $15 credit and refuse to replace it. I want a new bike because i paid for a new bike not damaged goods. Stay away from Overstock they will burn you nowadays. I wouldnt even give them 1 star.

Tip for consumers:
Stay away from Overstock they have a call center that just lies and make promises and them nothing happens your just stuck with damaged merchandise

Thumbnail of user jeanettep170
1 review
2 helpful votes
June 12th, 2022

Beware I bought a wool rug from Overstock that carried clothes moths. Fast forward thousands of dollars in remediation and the problem is still present. Overstock will not take full responsibility and initially asked me to hold onto rug as they wanted it returned during which time the moths laid eggs and caused a massive infestation. They don't check the rugs before they send it out. Horrible company!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharonr2192
1 review
1 helpful vote
June 8th, 2023
Verified purchase

Product I received had missing parts. We tried to buy some from hardware but two major crossbars are missing. Now they say we don't have the parts, take the whole thing apart, find a box and pay the postage to send it back to us. If it is this bad, and you can't fix it then send a new one. You get various coupons, many which are expired. How is it fair to charge different people different amounts for the same product. My other purchase which was a vacuum was of poor quality and seemed used. What does Overstock mean anyway. I think it means over the hill, over priced, over hyped but definitely not over any expectations. Extremely disappointed and will never use this website or company for purchases. I will let my consumer friends know why I have been so frustrated and outraged by the service that seems nice but accomplishes absolutely nothing. How embarrassing.

Thumbnail of user maggieh219
1 review
1 helpful vote
March 3rd, 2023

I will update my horrible review depending on the response received from either the manufacture or Overstock. I placed an order for this sofa in September, but it was delivered in November. They say that both companies only provde a thiry day warranty and I missed the deadline. I am going to let the pictures speak for themselves.

Item arrived with some damages but we were still able to put the couch togehter, a month later the entire thing started falling apart. Pieces will not stay connected, a foot rest will not go back down, one of the backs won't stay up. This couch is a hot mess. Lol

I called Overstock who won't do anything yet and say I have to take it up with the manufacture. I contact the manufacture and they gave me a customer service email saying they had no number to call... so yeah let's wait and see if they will help make this right with me or if I am just freaking screwed out of two grand for a hunk of junk.

Thumbnail of user billye38
1 review
4 helpful votes
April 17th, 2020

Your purchase of "Dethatcher Joe El..." cannot be completed.

Due to an overwhelming request for this product, we are currently out of stock and unable to ship this item from order #xxxxx. We apologize for any inconvenience this may have caused you.

A refund has been issued to your original form of payment. We hope you find a similar item that fits your needs.

Thumbnail of user joannw250
1 review
1 helpful vote
May 21st, 2023

I received my bookcase without any hardware at all. It's been over 10 days trying to just get the parts to me. Now they are saying they will reach out to the company to see if they are available. They said to save the packaging! Wait! What? That was discarded when I first started the project! Worst company ever! Will NEVER ORDER AGAIN! $250 WASTED! Save your money. Buy local!

Thumbnail of user melindas477
1 review
1 helpful vote
July 29th, 2023

Buyers Beware! I have been an Overstock customer for a number of years but have now deleted my account because of poor customer service and anti-customer return policies (as well as much higher pricing than other vendors). I requested to speak to a customer service manager via email and in phone calls several times to discuss their return policy which I believe was not properly followed in my return. The CSR ignored my request on the phone and my emails were ignored. Again, buyers beware!

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Value
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Thumbnail of user kylieb114
1 review
4 helpful votes
August 13th, 2022

Been trying to get a refund for 2 chairs that never came for days now. Been on hold over ten times for hours and they can't even find a supervisor within their own company. Overstock took $220 off my debit and won't return any $ although no item came and they want you to talk directly with an outside vendor. Overstock is horrible to deal with.

Products used:
Never got product.

Service
Value
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Thumbnail of user davidr2628
2 reviews
5 helpful votes
September 6th, 2022

Literally one of the worst companies on planet earth. Not only do they take six weeks to deliver what they guaranteed would be there in two - when they finally show up, they fail to set up what they were paid extra to do. Then, instead of making it right and immediately sending someone out to set the stuff up, they refund your set up money, leaving you with giant, unmovable boxes in your living room. Will never do business with these apathetic, obtuse creeps again.

Tip for consumers:
Never use them.

Products used:
patio furniture

Service
Value
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Thumbnail of user briao2
1 review
3 helpful votes
June 19th, 2022
Verified purchase

This is an average canvas but it did not match my room the way I thought it would. So, I decided to return it and keep looking. When I went through the process of requesting a return and printing the return label for $26.00, I learned it would cost me $26.00, the canvas cost $79.00. With the cost to return, it's almost not worth returning the item. I'm very disappointed. I was not totally disappointed in Overstock at that time. But, as I wrote a review, it was denied. So, you can't even write a review on your true experience. Now I won't purchase from them.

Service
Value
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Thumbnail of user alanb573
5 reviews
28 helpful votes
May 28th, 2020

ACTUALLY, I NEVER RECEIVED THE PRODUCT... OVERSTOCK strung me along for 3 months saying it is about to be delivered... delayed... delayed... delayed... THEN THEY TELL ME IT IS OUT OF STOCK?! WHO DOES THAT? Almost impossible to reach Support (other companies have fared well during pandemic)... I called many times 9am and text with reply will be back to me with answer in 4 hours... THEN, i get another stupid text at 8pm they are closed for the day WITHOUT RESPONDING TO THE ISSUE... happened multiple times. I actually spoke on phone a couple of times and neither knew anything about the products (regurgitated what was on the website) or the procedure and only called to try and soften the blow of a shifty company.

Thumbnail of user stevens801
6 reviews
35 helpful votes
September 18th, 2022
Verified purchase

It is impossible to cancel an order at overstock.com. As soon as you hit the buy button, you are stuck. Your only option is to receive the item and then return it at your own expense.
If you try to cancel your order, you send an email. It can take hours to days to receive the "No" response. The reason "your order has been sent to the warehouse already for processing….
Even if it is within minutes, even if the fedex number says that only has a label been created, but hasn't shipped. No matter what, you can't cancel an order.

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Value
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Thumbnail of user frankm2135
1 review
2 helpful votes
January 8th, 2023

I want everyone to know that overstock/commenity bank has sent me a bill on a account that was closed and when I wouldn't pay it they will sent me to collections and Equifax to ruin my credit score, Its illegal and I have turned it into the FTC as a fraud. They Lied to me about it being there mistake and they would reverse the charges, That never happened. They just keep sending bills with late charges, They should be Held responsible for this activity. Never get an account or credit card with this company.

Thumbnail of user noellew33
1 review
0 helpful votes
July 10th, 2021

So frustrated... I ordered a table and chair set in June of this year. The set delivery date was set for June 28. Cool. June 28 came and went. I was never told I had to contact a logistics company to set a delivery date... cool. I contacted CEVA and set a date of July 1. Fine. July 1 came and went. I called both overstock and CEVA no one knew where my table was. I was told to give 72 hours for CEVA to find the tablr which happened to be July 4th holiday. So had family from out of town and NO table and chairs. Gave them over 72 hours no call and no table. Called this week, since they cant locate the table they are not willing to send me another table because they are worried about me receiving 2 tables. My options are refunding me half of the set and when they find the table refund me the other half. I don't understand this! Completely ridiculous. I paid for a table, just send me one! Or offer me a FULL refund! I'm so over this company. I will NEVER buy from them again!

Service
Shipping
Thumbnail of user terryc378
4 reviews
45 helpful votes
May 8th, 2020

I receive a table and 4 chairs that were damaged. I sent 3 separate emails along with pictures to customer service and I received no response. They are very careful not to give out a phone number on their site. You can find a text number and when I used that it said it would be 4 hour waite. Don't bother buying from them there are way to many reputable sites to use that have good customer service.

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About the business

Purchase name brands at clearance prices at Overstock.com! Buy discounted name brand Bedding, Furniture, Jewelry, Watches, Electronics, Clothing, Books, Movies, and Music for the lowest prices every day.

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