• Outlook

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Overview

Outlook has a rating of 3.59 stars from 34 reviews, indicating that most customers are generally satisfied with their purchases. Outlook ranks 70th among Email sites.

  • Service
    4
  • Value
    4
  • Shipping
    2
  • Returns
    2
  • Quality
    4
Positive reviews (last 12 months): 100%
Positive
1
Neutral
0
Negative
0
See all photos
How would you rate Outlook?
Top Positive Review

“Sebastian Campo”

Sebastian C.
5/4/23

My name is Sebastian Campo and Max just helped me cancel a subscription. He was very well spoken and had great manners doing his best trying explain me different options during the process. He deserves a raise, not many customer service workers have his patience and understanding of their job. Once again, thank you Max and thank you guys for this amazing website to build my resume.

Top Critical Review

“Slow as treacle, devoid of functionality”

Marci W.
3/25/20

Everything here takes forever, be it opening an email or uploading a file. Reminds me of dial up modem days. It is that slow. Low quality spam filter. Can only block things by email address - no other options I've found. Few options to sort or filter anything. Wish I hadn't given it out as my email address.

Reviews (34)

Rating

Timeframe

Other

Thumbnail of user marciw10
6 reviews
11 helpful votes
March 25th, 2020

Everything here takes forever, be it opening an email or uploading a file. Reminds me of dial up modem days. It is that slow.
Low quality spam filter. Can only block things by email address - no other options I've found.
Few options to sort or filter anything.
Wish I hadn't given it out as my email address.

Thumbnail of user nigeln
50 reviews
122 helpful votes
September 16th, 2021

I dread having to use my hotmail account. The email is divided into Focused and 'Other,' but all the important emails is in the 'Other' section. When I click on that section, it can take up to ten minutes to load. I've missed important government job notices because of how slow this website is.

Thumbnail of user davidh7387
1 review
0 helpful votes
July 25th, 2022

I purchased Outlook 365 about six months ago. Starting about one week ago, the program started freezing up! I called Microsoft support and they could not help! The tech said he needed to take a break and would call me back. I was very pleasant and did not offend him. He NEVER called me back!

After about two hours, I called back on the support line and waited about 30 minutes to get another tech. I explained my situation to him, and the line went dead. Of course, he did not call me back either.

Would never use this program in the future and will be looking for an alternative!

Thumbnail of user ricks1174
1 review
0 helpful votes
December 15th, 2021

Unable to update. Constantly dealing with issues. Many times unable to use it for important purposes. Nothing but problems from day 1

Thumbnail of user jeffe660
1 review
0 helpful votes
September 7th, 2022

I spent a solid 20 minutes trying to do the CAPTCHA required to make an account and even if I got them all correct, it would fail me at the last one and give me more every time.

Thumbnail of user mayh64
2 reviews
2 helpful votes
May 26th, 2022

It is completely unintuitive, and like most of Microsoft product, inferior to others. Some things that have not been inferior, are Microsoft word, Teams, and Windows (but this is sort of a monopoly anyway).

Microsoft outlook is just the only available well known office program that people have become used to through work related exploration. It gives people the false sense that it is intuitive, when it is not intuitive at all. Example: The signature requires html coding, instead of attaching the same tool in word ("wrap text"). Why is this the case? Probably the same reason why Edge, Explorer, Bing, and other Microsoft programs are inferior. Incompetency and market choke-hold.

Service
Value
Quality
Thumbnail of user zoen27
1 review
1 helpful vote
November 26th, 2020

Way to go Outlook. I can't use my f-in email.

I tried to send an email today and it wants me to verify my account. So outlook pulls up this puzzle for me to solve to "verify" my account. Ok. I've done these puzzles before...

TOUCH THE MOUSE THAT CAN'T REACH THE CHEESE

Well now. That's new. Oh but wait... there's a time limit. And if the time limit goes out, I have to restart the puzzle entirely. So I have to quickly look at 6 different mazes, and figure out quickly, what mouse can't reach the damn cheese, before the time goes out. Oh, and it makes me do this puzzle ten separate times. And I better choose correctly those 10 times cause if I miss one... one mistake... I have restart.

Well, after 20 tries where I guess I keep getting one or two wrong and having to restart, I decided to stop and give my email a break, cause now I CAN'T SEND EMAILS UNTIL I PERFECTLY SOLVE THIS STUPID PUZZLE.

The puzzle itself isn't really hard. It's the time limit that get's you for you have 6 mazes to look at and figure out and you have to do it 10 times to 'verify'. I'm no stranger to Captcha verification stuff, but this is by far the dumbest one I've seen and considering I can't send an email until I nail it perfectly, it's extremely annoying.

Thumbnail of user inokia
13 reviews
15 helpful votes
October 7th, 2018

Fell for a China company pretending to sell quality clothing by posting photos of "actual" quality clothing. Nothing fits properly, wrong color, extremely cheap materals. Should have known better, live & learn!

Thumbnail of user ryano34
18 reviews
18 helpful votes
November 10th, 2017

So if you read my review about Microsoft you know what I am talking about.
But you need to be careful whatever you do do not sign up for Microsoft promotional emails because of some reason they temporarily susped your account!
By the way this has happened to me twice, beware when making a new account!
Buy the way you also got to not temporarily suspend your own account(trust me this has happened to me before by accident) take my advice seriously until I say they fixed this security issue I contacted them bye email but never herd back (only one would work I tried others but it said it could not reach inbox or something like that).
Beware, be careful please. And if you don't have a phone number and you created it without it asking for one beware.

Tip for consumers:
Beware, be careful

Service
Value
Shipping
Quality
Thumbnail of user grahamb54
1 review
0 helpful votes
November 7th, 2016

Ordered charging leads some 12 days ago no sign and to rub salt into the wound they sent an email asking if I was happy with the purchase, when I attempted to send a reply what a surprise, it wouldn't allow me to log in and send my review!

Thumbnail of user omegar
149 reviews
1,785 helpful votes
November 2nd, 2011

Sorry but unlike other reviewers hotmail does not get my vote. The simple reason was because I signed up on hotmail and one day while trying to get on to my account I found out that the site was not accepting my password. It was simply frustrating trying again and again

I contacted the customer support and used an alternative email for them to contact me and nothing happened and they never did contact me. For me hotmail is the worst and I am not going back with hotmail ever again. I will use another email site but I guarantee you it won't be hotmail that's for sure.

7 ratings were submitted through the Sitejabber Browser Extension or converted from reviews due to lack of content.

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