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  • OuterInner

Overview

OuterInner has a rating of 4.13 stars from 46 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OuterInner most frequently mention customer service, and wedding dress. OuterInner ranks 204th among Prom Dresses sites.

  • Service
    4
  • Value
    4
  • Shipping
    4
  • Returns
    2
  • Quality
    4
2
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What reviewers want you to know

Positive highlights

  • My Bridesmaid dress I purchased from OuterInner is simply one word : stunning.
  • The customer service representative was prompt in answering my questions and was very courteous.

Critical highlights

No critical highlights yet

How would you rate OuterInner?
Top Positive Review

“I bought my bridesmaid dress here few months ago and...”

Tom J.
1/12/15

I bought my bridesmaid dress here few months ago and I'm really satisfied with the quality and looks of the dress. I got an excellent neckline full length evening dresses for a really affordable price. The material is great and I had no problems with the size. This company has offered great shopping experience for me. I will use them again in the future and I would warmly recommend them to my friends or to anyone.

Top Critical Review

“When I received the dress I had brought it smelt terrible...”

Colleen M.
7/4/13

When I received the dress I had brought it smelt terrible and was made of very cheap material. Not what I expected! Then just try to get your money back! They refused to follow their own refund policy; they will NOT refund your shipping costs. Added to this is that I have waited over a month for the dress refund. I have emailed them multiple times, but no refund. However they accepted my money right away.

Reviews (46)

Rating

Timeframe

Other

Reviews that mention popular keywords

dress (41) customer service (7) bridesmaid dress (4)
Thumbnail of user nicolek6
1 review
1 helpful vote
June 6th, 2013

Found the website, & read mostly good reviews so I thought Id gove it a try. I found a beautiful dress featured on the site. My soon to be sister inlaw ordered mu dress, my dream dress to be exact. We wanted it custom sized as we have limited time for alterations. The lady seemed very nice, & called is from Hong Kong everyday for a week. First our order didn't go through, & then they needed more measurements. Okay it happens no big deal... but then we were told they couldn't make my dress. That they coul offer an alternative, but it looked NOTHING like the dress I wanted. And then she proceeded to tell us the dress they could make wouldn't even look like the picture they were showing us... very upset, & was misled. They need to remove the custom size option if they won't honor it. $250 that I will take elsewhere. Completely heartbroken.

Thumbnail of user nhuyp
1 review
1 helpful vote
May 13th, 2013

I am very concerned with returning my dress... It was not what I expected to receive at all. The bottom portion of the dress wasn't what it was shown in the picture. The zipper was sewn on crookedly. As well as the bust was crooked. The fabric was not what it was said to be. Satin, not silk like satin so that it would fall easily as it did in the picture advertised. The slit was very low as compared to the picture. The measurements given were false. I ordered a size 2 dress because my body fit perfectly to what the size chart had given me, but when I tried it on, it was extremely tight to the point where I could not walk in it. And to add on, the beading to the dress was already tarnished. My prom is in a few weeks so I will not be ordering from this site again sadly. Great customer service but they gave me false hope. EXTREMELY disappointed and in complete distraught considering the fact that I spent $130 on a completely useless dress. Furious! False advertisement! I hope to get a great portion of my money back please!

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From the business

OuterInner applies the quick trends from Women &Men Clothing, Classic Women Occasional Dresses, Wedding Dress, Making the Outer you pretty & the Inner y...

Company Representative

Thumbnail of user adrianl23
A L.

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