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Outback Creek has a rating of 2.44 stars from 9 reviews, indicating that most customers are generally dissatisfied with their purchases. Outback Creek ranks 358th among Gadgets sites.
I paid for tracking with shipping and never once have I been emailed about the status of my package (except to say that it has been shipped but with whereabouts unknown)
I bought a present for my wife over a week ago. I have no idea when it will arrive but it needs to make it here in 5 days or else I need to find something else. The website FAQ says some items can take months to get to you. I just want a tracking information on my package so I know. I understand it can take time, but more information would be nice. Also, I should not get the "rate your experience" email until I have actually received my order. Otherwise my "experience" is that I just paid a lot of money and have nothing to show for it.
Thy ignore my emails & my order still has not arrived its been almost amonth. Ill never buy frm dis place again!
First, did not know product was coming from china. When product did not work properly being told I have to ship product to France in order to get a refund. Shipping will cost more than product. Very deceptive.
They were very informative every step of the way shipping delivery as well as contacting me personally welcoming me.
Hi Shikema
Thank you so much for your review! This means a lot to us and I am glad to know that you had a good experience on our store =)
I order my item on the 28 of last month and i still havent receive my item. They didnt tell me nothing until i email them.
I bought a present for my wife over a week ago. I have no idea when it will arrive but it needs to make it here in 5 days or else I need to find something else. The website FAQ says some items can take months to get to you. I just want a tracking information on my package so I know. I understand it can take time, but more information would be nice. Also, I should not get the "rate your experience" email until I have actually received my order. Otherwise my "experience" is that I just paid a lot of money and have nothing to show for it.
I paid for tracking with shipping and never once have I been emailed about the status of my package (except to say that it has been shipped but with whereabouts unknown)
I ored my glasses last week and I dont even have an up date to see if they even sent them yet I paid for shipping n signed up for messaging but I still have no clue what's going on with them
I ordered two items at the same time on 9/6/18, I received confirmation and a shipping number for one item on 9/7/18 and received the item on 9/20/18. Fantastic. Return/refund policy is 24 hours for a change of mind, but after 24 hours only if the item has not been processed or shipped. However on the other hand, On 9/8/18 I requested that the second order be cancelled and refunded immediately. That was at 3:41 a.m. I received an email 8 minutes later 3:49 a.m. saying that it had just been processed. Then I received a response at 4:11 a.m. from Patrick (Head of Customer Service) stating that the order had shipped the previous day 9/7/18. Yet the tracking number shows that it did not ship until Sept 8th at 7:56 P.M.! There has been no activity since 9/10/18. This is disheartening. Now I'm stuck in Limbo with no refund and a product that isn't shipping.
Hi LaNae, Hugo here from Outback Creek.
Thank you for your review, and we apologise on this unfortunate situation. We have now refunded your order as you know.
Have a great day.
Overall I am not satisfied with this not so much. Noooooooooooooooooooooooooooooooooooooooooot goooooooooooooooooooooooood
Hi Yongmoon. I will be reaching out to you to find out how we can get you satisfied. I can see your order has been delivered so if something was wrong with it, please do not hesitate to get in touch with us and we will find a way to resolve this
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Hi Jenifer.
Hugo here, CEO of Outback Creek. Thank you for your review, I will reach out personally to you to resolve this issue!