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Otel.com has a rating of 1.12 stars from 91 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Otel.com most frequently mention credit card, customer service, and several times problems. Otel.com ranks 397th among Hotels sites.
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I booked recently and I rang the hotel I week later, and they confirmed all was good, and my booking was exactly as I had requested.
I paid $2300 for a room at a Florida hotel just before COVID hit last year. I had to cancel the reservation. The hotel confirmed that Otel.com was refunded what it paid from my funds but Otel refused to return any payment to me. The phone number on its site did not connect to its location in Ankara Turkey or went to an unrelated entity. Attempts to communicate by other means were totally ineffective. Please stay away from this company.
They stole over $830 from my visa, no way to cancel a reservation, no USA telephone number, website that wont allow a cancellation. BEWARE!
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