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OTC Deal has a rating of 3.37 stars from 52 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OTC Deal most frequently mention customer service, and best price. OTC Deal ranks 44th among Skin Care sites.
It has worked perfectly for our needs-mainly, it being able to fit through a narrow bathroom door. My father weighs approx. 215 lbs., so it is a little bit of a squeeze when he gets into or out of the chair. However, that is a minor issue since he is not very ambulatory, and it was becoming much more difficult for him to take the few steps from door to toilet. This chair has been great.
I purchased 3 items. This site stole the money. Their customer service # isn't working and their contact customer service emails aren't real. They're based out of India and running a scam. Buyer Beware. Don't purchase from them.
The order I placed was small and I wasn't receiving the items in a timely manner as promised by OTCDeal however, when I called there was always a person to talk to and they explained some of my ordered items were in high demand so they did try to complete my order but ended up shipping me a partial order and did refund me for the items they could not obtain. I believe them when they say they are just starting up their company and trying to improve.
My order for nutritional supplement was stuck for a few days as "being processed", so I used the CHAT to follow up- which asked for my contact email and number. Additionally, the web-published contact number was called but no answer. Not long after, someone called and gave assurance that the order would be shipped that day with a promise to send by email the tracking number as a confirmation. When no tracking number showed up, this was followed up again through CHAT. The customer service person assured that the order did ship and finally sent the tracking number. Long story short: the order finally came through and was received two days later. My experience suggests that OTC is responsive, but giving it only 3 stars for the need to be prompted for order completion. Hope this helps future customers decide for themselves.
Tip for consumers:
This is an OTC first-timer's review. Found OTC is an optional site for web shoppers looking for value. It appears their IT department is not up to par with its order fulfillment task, so one would need some understanding and persistence. Hopefully they learn fast. Otherwise, they will not survive in a highly competitive business.
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Buy Online Vitamins, Supplements, Natural Health, Mobility & Beauty Products at OTCDeal.com
