Otakuplan

My girl ordered matching hoodies from them for the two of us with a picture of an anime we both love. I absolutely love this hoodie! It's so comfortable and feels so soft. The quality is just wonderful and it looks super great when I wear it too.

I ordered us black butler Christmas sweaters on the site Otaku plan a week before Christmas. I thought I'd try something other than Amazon, but boy am I sorry I did. Not only did the sweaters not arrive on Christmas or after I'm still waiting.

I reached out to customer service for help and asked about canceling and they were incredibly rude saying they'd refund me only 80% of what I paid and that they were "looking forward to my reply" which is basically them going lol.

These guys are angry and unfriendly...Shop anywhere but here. They ruined Christmas and now I just feel stupid for ordering. I mean if you want to wait a month for your order good luck

I put in a order on 11/27/20 for 2 Christmas presents. I was given an order number and have sent 4 emails to customer service (Zach) only receiving one reply on 12/17/20 saying that the order would be arriving soon. I am not in the process of trying to get a refund as I don't think I will ever see the merchandise and definitely not in time for Christmas...

Buyer beware! Ordered a Xmas "sweater" as advertised and received a "sweatshirt"- paid $50 for this scam. Further was promised delivery within 2 weeks and received the "sweatshirt" a month later. Stay away - you have been warned

I bought 3 T-Shirts and 4 Hoodies (3 with zippers). The total was $245.93 with a $61.48 discount for buying 7 items (25% off) making the new total = $184.45.

The T-Shirts are more like a jersey with small dotted vertical lines. Looks blurry up close. Otakuplan does all returns through e-mail and they do respond fast. But, when I tried to returned my T-Shirt I get the run around.

The first time they offered me a 20% refund.

If you say no to that they will ask you to keep the T-Shirts and they'll reprint/send them again for more than 2/3rd the cost of the original. $22.99*3 = $68.97 - (25% discount $17.24) = $51.73. They offered to reprint/send them for $40. Yeah because I want 6 T-shirts I won't wear and waste $91.73.

Told them I don't want the T-shirts and I want my $51.73 back. I'll just buy them as hoodies because I liked how those came out.

They offered to reprint the 3 T-Shirts as hoodies for $90. You can buy 3 hoodies for $110.97 on their website. So no thanks for the $20.97 off from my $51.73.

Told them I wanted 2 additional hoodies on top of the 3 original ones just to see what they would say.

They gave me a total price of $169.98. LMAO You can buy 5 hoodies for $169.96 off their website. So I get no money back from the T-Shirts I don't want.

The return address on the package they send is 1206 US-130 in Burlington, NJ. They will not give me the international address to return the product. They just keep saying "Due to the high cost of international shipping, we suggested the best solution for you, instead of returning your order for exchange, would you please keep the item and we send you the order again?"

I won't be buying anything from this company again and advise against it if you're thinking about it.

Also I bought my items on 5/13/2022. It shipped 5/24/2022. I received it 6/2/2022. Just to give you a timeline.

Got 2 hoodies and 1 tshirt, and they all feel amazing. Only thing is the sizes I should've ordered one more size bigger but other then that it's amazing, and when I emailed about it they told me it was lost but will remake them to get it to me and about 12 days later I received them. They are polyester so don't use them at work like warehouse etc. use them out and about with friends and family. Only complaint I guess it the fabric is very sensitive and can have small peeling, other then that wash them cold and low heat and it'll be good. I recommend them for sure for any cool anima or designs hoodies!