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Orchard Supply Hardware (OSH) has a rating of 3 stars from 19 reviews, indicating that most customers are generally dissatisfied with their purchases. Orchard Supply Hardware (OSH) ranks 17th among Outdoors Other sites.
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The store is awesome. It is clean and very organized. I will definitely shop there more in the future. The store employees were constantly asking if I need any assistance. The store manager Chris Tamaru came up to introduced himself and asked if I needed any help. Very informative. I also met Greg who was also helpful. I'm glad I stopped in. I think I found my new hardware store.
Loved the one on Branham... always had help. This one on Blossom Hill... ugh. They have everything if you can find it or a knowledgeable person to help you. No one around. Finally a young guy, in answer to a question, just pointed to vague areas in this large store. As in "back there". At 80 years old I cannot walk miles around the store to find stuff and and I spent an hour just trying to find stuff or a person.
Loved the one on Branham... always had help. This one on Blossom Hill... ugh. They have everything if you can find it or a knowledgeable person to help you. No one around. Finally a young guy, in answer to a question, just pointed to vague areas in this large store. As in "back there". At 80 years old I cannot walk miles around the store to find stuff and and I spent an hour just trying to find stuff or a person.
My rewards never seem to amount to anything. Its really annoying considering that every transaction I'm asked to give the information to the cashier which takes quite a while.
Suggestion: Instead of rewards just give consistently great values. Also that greeter at the front door is a really great service; hope that will continue. This separates you from Home Depot and even Central Valley here in Napa, CA where the employees flee from any inquiry. Yet Wal-Mart still has the greeter and good prices. Your return policy and checkout process are better. The check out process would be twice as fast if you dump the rewards program.
What is the purpose of a Rewards Program when the personnel are uneducated on the mechanics of redeeming points? I was told the rewards will always roll over and now I am told that I have lost points. Why is the consumer obligated to take time to constantly check online for rewards. I would suggest that OSH find a more sophisticated method of rewarding their Club OSH members. Presently it seems the company is banking on the fact that they have made it too difficult.
Train your checkers on the truth of the Club Rewards procedures when they sign up. Easy to enroll and VERY difficult to be reward.
Have you noticed that Osh doesn't say CHRISTMAS in their ads?
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Shop online at OSH for all your home improvement and home care needs: patio furniture, bbq grills, paint, key copies, bathroom decorating ideas, screen door replacements, power tools, lumber, lighting, ceiling fans and more.
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