• OrthoticShop

OrthoticShop

Overview

OrthoticShop has a rating of 4.7 stars from 90,249 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OrthoticShop most frequently mention free shipping, customer service, and shopping experience. OrthoticShop ranks 2nd among Athletic Shoes sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 89%
Positive
81
Neutral
6
Negative
4
See all photos

What reviewers want you to know

Positive highlights

  • Excellent shopping experience.....found exactly what i needed and ordered it in less than 5 minutes.
  • Like that your site recommended specific brands for good arch support.

Critical highlights

  • getting discount code was torture then it just popped up at end.
  • Tried calling customer service and there was no answer!
How would you rate OrthoticShop?
Top Positive Review

“Love These Beautiful Sandals!”

Marce H.
2/22/24

Love the beautiful selection, quality and comfort of these wonderful sandals! Who would suspect they are also wonderful for my arch support? Amazing prices, selection and quick and easy delivery options! I will definitely keep coming back for more!

Top Critical Review

“'Taking Blood'”

B. S.
2/9/24

(As others noted) was not impressed in quality (Propet Blizzard boots) and when requested a return it was like 'taking blood' and they must be anemic since they gave me nothing but a hassle trying to acquire the refund. Repeated emails that took weeks and twice they tried to tell me they credited my card (and did not). After further pressing they actually told me there was a problem w/ 'my' payment and when I asked why didn't they tell me this up front (more jibber jabber). Finally (when I called) they informed me they would need to 'send me a check' (which took even more time) to finally reach me. SHADY outfit! FYI in my view many of their '5 star reviews' look professionally written (they do that for a fee). Best save your money (and blood pressure) and shop elsewhere.

Reviews (90,249)

Rating

Timeframe

Other

Reviews that mention popular keywords

shopping experience (55) arch support (47) discount code (56) customer service (69) coupon code (41)
Thumbnail of user jod268
1 review
0 helpful votes
January 12th, 2024
Verified purchase

These sandals are so comfortable and I can actually wear sandals again with my planner fasciitis. I only wish they had more size fives.

Thumbnail of user wandas805
1 review
0 helpful votes
March 6th, 2024
Verified purchase

I love the support that is provided by Orthotic shoe, and the fit is very good.

Thumbnail of user lydiaa52
Lydia A.
1 review
0 helpful votes
May 18th, 2020
Verified purchase

Was relatively easy. At the checkout it gave me a little of problem but once I created the account with the store it ran with ease.

Thumbnail of user sharonr193
Sharon R.
3 reviews
0 helpful votes
July 20th, 2020
Verified purchase

I haven't tried my slippers but I'm really excited to get them. Also if I'm unsatisfied could you send me a return lable?

Thumbnail of user lindal1164
Linda L.
1 review
0 helpful votes
February 5th, 2020
Verified purchase

Software awkward at form of payment. Had to come out and go in 3 times because I missed the ccv number and fop would not show.

Thumbnail of user haroldj25
Harold J.
2 reviews
0 helpful votes
December 21st, 2019
Verified purchase

Quick to get through ordering and becoming a member. Let's see how quickly the right product reaches us.

Thumbnail of user jeanm350
Jean M.
1 review
0 helpful votes
October 26th, 2019
Verified purchase

New to site. Took awhile to figure out instructions for the foot size chart. Where is the fold crease?

Thumbnail of user barbarap713
Barbara P.
1 review
0 helpful votes
April 24th, 2020
Verified purchase

I had a problem with the shoes different color, left was one color and right another. Called and was immediately sent right shoes, perfect! Unfortunately I have not gotten out to send the bad ones back. Highly would consider purchasing from them again.
Barbara

Thumbnail of user anonymousc587
anonymous C.
2 reviews
0 helpful votes
September 5th, 2019
Verified purchase

Excellent product range, some minor difficulty with using site on mobile device, but nothing insurmountable (PayPal hot link didn't work directly from cart, only from checkout) thanks!

Thumbnail of user alexl499
alex l.
1 review
0 helpful votes
May 9th, 2020
Verified purchase

So far so good... will see when I get my order...
Update ... Received order, product was as advertised ... very satisfied..

Thumbnail of user dalew172
Dale W.
1 review
0 helpful votes
May 28th, 2019
Verified purchase

Pretty good. I'm a little unsure about the purchase since reviews said they run wide and the chat feature requires facebook, which I don't have, so I couldn't ask and it's too late to call and it's Memorial Day and I would lose my coupon if I waited for tomorrow, so I just ordered and risked having to exchange or return them. Wish you had a more direct chat system.

Thumbnail of user marjoriec74
Marjorie C.
1 review
0 helpful votes
March 29th, 2019
Verified purchase

I am likely to purchase another pair of slipppers soon if these fit well and are comfortable to wear in the house during the day all day as I cannot go without shoes. Hope my feet will get happy

Thumbnail of user jeannier46
Jeannie R.
1 review
0 helpful votes
May 18th, 2020
Verified purchase

Website worked good. Was a little disappointed in not finding the side width available in several styles. I was looking for ones that specialize in Plantar Fasciitis.

Thumbnail of user annmariew10
Annmarie W.
1 review
0 helpful votes
November 5th, 2019
Verified purchase

Checkout was tricky using PayPal. I had to try three times to get it to take me to the site. I clicked two times where nothing happened.

Thumbnail of user cherylm776
cheryl m.
1 review
0 helpful votes
August 6th, 2020
Verified purchase

kept getting a msg to tick a box not a robot but no box available...i made a comment and payment went through after 4th attempt.

Thumbnail of user madelinec28
Madeline C.
1 review
0 helpful votes
March 14th, 2020
Verified purchase

Good selection, good info. "Auto-correct" tends to interfere with search, but on the whole, very good shopping experience.

Thumbnail of user bobg162
Bob G.
1 review
0 helpful votes
July 15th, 2020
Verified purchase

Your site is totally screwed up! Right now, I'm filling out your questionaire OVER my order receipt -- they cannot be separated! Also, it took me 3 times to get your site to recognize my coupon and twice, the site locked up when I got on the mens' slippers page. You should be pleased that I decided to perservere!!!

Thumbnail of user margog73
1 review
0 helpful votes
February 6th, 2024
Verified purchase

I was looking for a thin orthotic and I found one. Ordered it and it was delivered within a week. I wish I could have given a 5 star, but I couldn't wear them due to they weren't comfortable

Thumbnail of user iciec
Icie C.
1 review
0 helpful votes
August 1st, 2020
Verified purchase

So far my slides(KIWIU) seem to give me the support I need to wear around the house all day, especially during COVID.

Thumbnail of user marting241
Martin G.
1 review
0 helpful votes
April 15th, 2020
Verified purchase

for some reason it rejected my VISA card. More importantly, there was no explanation of width sizes.

Thumbnail of user rhondah175
Rhonda H.
1 review
0 helpful votes
May 23rd, 2019
Verified purchase

Had to renter credit card info twice. Please check that my order didn't go through twice. Thank you.

Thumbnail of user bonitah11
Bonita H.
2 reviews
0 helpful votes
August 26th, 2018
Verified purchase

I rated you a 4 Star because I just found this site while searching for SAS shoes and I just ordered the shoes. I have not received anything as of yet. Maybe you should think about doing the survey after the customer have received their merchandise-makes much better sense to me as s new customer. I truly hope I will be 100% satisfied then I will be more than happy to rate you with a 5 STAR - thank you for taking time out to read this positive feedback.

Thumbnail of user gaspardf2
Gaspard F.
1 review
0 helpful votes
November 12th, 2019
Verified purchase

The site might look like it was designed in the 90s, but it works, and they ship to Canada with reasonable shipping costs. Love it!

Thumbnail of user stefaniac13
Stefania C.
1 review
0 helpful votes
July 9th, 2020
Verified purchase

This is my first time ordering. A lot of the styles were out. Hopefully, I will be happy with my purchase

Thumbnail of user teresae38
Teresa E.
2 reviews
0 helpful votes
August 10th, 2020
Verified purchase

Nice online shopping experience. Excited that I was able to purchase a pair of Vionic sandals on sale.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user matthewb343
Matthew B.
Typically does not respond to reviews

How do I know I can trust these reviews about OrthoticShop?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about OrthoticShop?