• Oriental Trading Company

Oriental Trading Company

Is this your business?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business
Is this your business?

Overview

Oriental Trading Company has a rating of 2.38 stars from 141 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Oriental Trading Company most frequently mention customer service, credit card, and rewards program problems. Oriental Trading Company ranks 299th among Games sites.

  • Service
    46
  • Value
    46
  • Shipping
    45
  • Returns
    27
  • Quality
    43
Positive reviews (last 12 months): 39.3%
Positive
11
Neutral
1
Negative
16
16
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • When I called the customer service rep said oh no we don't use dry ice I don't know why you were told that.
  • I can't tell you how disgusted and disappointed we are in Oriental Trading Company.
How would you rate Oriental Trading Company?
Top Positive Review

“Received in a timely manner”

Va'Kishia W.
10/28/23

The personalized Halloween frisbees are so stanking cute! I'm gonna keep one for myself! I don't mind putting my own stickers on the frisbees. I received them days in advance. It initially said I'd receive them on November 2nd but today is October 27th! Thanks to Oriental Trading my students will receive their mini frisbees just in time for Halloween! Thanks again!

Top Critical Review

“Fraudulent charges/beware putting ung credit card details”

Govinda K.
12/27/23

Hi guys i just want u to warn u i bought holloween candies oct with them thats it. Nov24 they charged me 14.95 i didnt purchase anything from them.i disputed it and changed my card. Cause i felt that its compromised now Dec24 got another charge found out they put my card on recurring charges monthly i have blocked this merchant so just be careful.

Reviews (141)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (32) trading company (14) credit card (12)
Thumbnail of user peggym3
4 reviews
15 helpful votes
September 20th, 2023

I purchased novelty boxes that were in the shape of a girl's dress from Oriental trading company. Two of the boxes came in ripped and they were also missing two cords. When I try to leave a review on the website I keep getting an error message. When I left a good review with five stars for another product, it took my review! I contacted the company and explained to them and sent a picture of the damaged boxes but they never responded back. I also purchased a set of the police cars. These are adorable and you can't find them any place but I've read so many reviews saying people were short on sirens and lights. I got one extra siren and light. It's too bad that there isn't more quality control going on but all of these are coming from China. I just found it interesting how this site will not allow you to leave an honest review with the three stars only if you left five stars.

Products used:
I purchased novelty boxes that were in the shape of a dress. I used 11 but one was torn so badly I couldn't use it. I was also short two chords so now I'll have to possibly use a ribbon. The company didn't respond back. The company wouldn't allow me to place a three-star review on the boxes but they did allow me to place five star reviews on the other products I purchased.

Service
Value
Shipping
Quality
Thumbnail of user amyc1592
1 review
10 helpful votes
October 4th, 2021

I usually like the items I order from here but recently placed an order and somehow got signed up for fun rewards which charged me $14.95 a month for a subscription. I really hate it when companies do sneaky things like that. I am sure it was somewhere in the fine print but it's shady. I am going to look elsewhere for my next purchase. I ordered from there every couple of months but this recent charge definitely lost them a once loyal customer.

Tip for consumers:
Read the fine print

Service
Value
Shipping
Quality
Thumbnail of user jillm929
1 review
0 helpful votes
December 12th, 2022

Not happy with the new candy bar labels, Peel and stick. Hard to peel off big sheet, have to make sure centered or stick where you don't want.

Products used:
Candy wrappers

Value
Shipping
Quality
Thumbnail of user joycep601
1 review
1 helpful vote
November 7th, 2022

I like the scene, however, the Commandments are incorrect.
Commandments 1 and 11 should be combined as 1.
Commandment 11 is " not taking the Lord's name in vain".
Commandment 111 is "keep holy the sabbath".
Commandment IV is " honor father and mother" etc.
As a result, I am unable to use the sticker scene with my Faith Formation class.

Thumbnail of user tomg285
1 review
7 helpful votes
July 23rd, 2018

Initially would not correct issue because of poor ad. After disputing charge, oriental corrected, nut still cost me shipping charge. Will not order from orientsl again.

Thumbnail of user marialishao
13 reviews
49 helpful votes
December 4th, 2015

One of my first online orders, I was ordering supplies for my daughters 13th birthday. I was working with 3 party supply sites. I found they had the highest prices of all 3, and it took 12 business days to get it... but I DID get it. To each their own but I won't order from them again. The other 2 companies I use regularly now and couldn't be more happy, that's the main reason I wont order... no love loss but they are really JUST AVERAGE.

Thumbnail of user jennifers73
3 reviews
8 helpful votes
December 18th, 2013

The website itself was awesome. The products though, are cheap. I knew this ahead of time. I did my research before I ordered my sand ceremony kit from them and most reviews said they were perfect. The etching was a little hard to read on the glass and was so sharp it looked like it could hurt someone. All in all I was satisfied with every aspect of ordering through them. All my other items were perfect. Just be wary of the sand ceremony vases.

Thumbnail of user mrsm46
10 reviews
44 helpful votes
October 6th, 2016

Ordered all of my wedding items from stemware to personalized items we had to order two extra sets of champagne flutes because the original ones broke as we were taking them out to inspect them

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

One-stop-fun-shop for everything from party supplies & holidays to crafts & toys. Plus, we carry a variety of home d̩cor, faith finds, education products & wedding supplies. With our 110% Lowest Price Guarantee, nobody delivers more fun for less.

How do I know I can trust these reviews about Oriental Trading Company?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Oriental Trading Company?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business