• Organic-Creations

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Overview

Organic-Creations has a rating of 3.37 stars from 43 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Organic-Creations most frequently mention customer service. Organic-Creations ranks 91st among Candles sites.

  • Service
    3
  • Value
    3
  • Shipping
    3
  • Quality
    3
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What reviewers want you to know

Positive highlights

  • I haven't had to call customer service ONCE, and even if I did, I'd chalk it up to human error and call it a day.
  • I will pledge my undying love for Organic Creations, and I'm just so baffled by these negative reviews...

Critical highlights

  • My most recent order was so disastrous that I will never buy from this site again.
How would you rate Organic-Creations?
Top Positive Review

“Quality Ingredients”

Nancy H.
1/24/20

This company sells high quality organic products. I researched the ingredients at other bulk companies and found them loaded with cancer causing chemicals. When I found organic creations I was able to use their lotion and other bases with confidence that our customers were not using dangerous chemicals on their skin or soaking in chemicals in their baths. My orders have always come on time and I am never disappointed.

Top Critical Review

“Bad business and costumer services”

Melika B.
9/26/22

I was at first very excited to order from organic creations. I ordered my products on the 2nd of September and my products stayed at costumes. I've spent a full time job of time and energy trying to receive the product. They have sent the products late, they didn't have two of the products I ordered. They claimed I should pay for the FedEx fees and 25 percent of my products that I needed to return to sender because after another delay of my package being delayed at costumes for another week. I've never seen my package. We are now the 26th of September and I still haven't had a reimbursement. I would highly recommend not buying anything if your an international costumer because I'm located in Canada. The above and beyond that they ask for costumers is pretty arrogant and they have contradicted themselves from the beginning of my communication with themes until now. If you order from organic creations make sure you know they do not hold up their end of any contract and willl even go against any laws to make sure they have your money without taking any responsibility for their end of any bargain. It's a big headache, it's time consuming for no reason and it's pretty sad that they don't care about their costumers. It can become a legal issue if your not aware and careful. As you see my invoice. It's been a while to receive any kind of money back and I'm Canadian so it's double that and trying to get me to pay FedEx fees on top. So thank you FedEx for writing me a letter that I do not owe anything to this company.

Reviews (43)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (7) order (32) organic creations (8)
Thumbnail of user leahn53
7 reviews
2 helpful votes
May 3rd, 2021

I like this organic products for daily body use. I use their bar soap and its 100% organic with no harmful chemical.

Thumbnail of user samanthaj15
11 reviews
7 helpful votes
August 29th, 2014

I have ordered from them several times, and they are by far my favorite supplier. They have always been friendly, their service fast, and their product amazing.

Thumbnail of user johns202
1 review
4 helpful votes
February 27th, 2012

I recently placed an order with Organic Creations. Overall, I was pleased with my experience. The website told me upfront the order would not ship for a minimum of 4 days. I believe it shipped on day 5. When the order arrived, they had accidentally sent us 2 bottles of NaOH rather than KOH. I sent an email and had a pleasant and courteous response within 10 minutes. Within the hour we had agreed I still needed the KOH which was immediately shipped and arrived quickly. The remaining items in our order were well packaged and we think very nice quality. If I had read this site first, I never would have ordered from them. Luckily I didn't as I plan on ordering from them again.

Thumbnail of user barbh3
2 reviews
7 helpful votes
December 21st, 2011

I have to tell you I didn't read any of the reviews for this business prior to placing an order with them and I was very apprehensive, wondering what I was going to receive when I did. I was pleasantly surprised.

The only thing I can really complain about was the time it took to get my order. The website said product would ship within 4 days but it actually took about 2 weeks. I gave them the benefit of the doubt due to the holiday and it seems like they're a smaller company so probably are not as staffed as some of the other online bath and body companies. They should update their website however if it's taking longer to ship.

The prices are excellent, the product I've received was quality and given that, I can certainly wait a little longer for an order if that is the only issue.

As for the product, I was very pleased with what I received and let me say I have very high standards. In fact I've been called a perfectionist by more than a few people. That being said, I can only report on my order, actually two orders, all very well packaged and the second order coming much quicker than the first. Would I order from them again? Probably as I haven't had the same experience as some other people but until I do I don't feel I can judge them for what others have experienced. Use caution when ordering from anyone. We all have bad experiences, no matter who we order from, while other have great ones. Until I experience anything truly negative, I'll continue to judge on my experience with this company. Sorry for those who didn't have a good one.

Thumbnail of user sophiav
1 review
4 helpful votes
November 1st, 2010

I read the reviews prior to purchasing and was apprehensive, but the price and the large product line made me take a chance. After ordering each eamil I forwarded was responded to within an hour, even a few I did on the weekend after 8:00pm. I was told it could take 5 business days to prepare my order, I receieved my order on the 6th business day. I am pleased with the packing, and the timely manner in which I receieved my product. Maybe they have stepped up their act. I WAS VERY PLEASED,

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About the business

We wholesale and retail a wide supply of USDA certified organic, wildharvested and all natural soap, lotion and cosmetic crafting ingredients.

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